IT guides
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Access your University of Dundee email using Outlook on the web
Learn how to check your Dundee student email (dundee.ac.uk) from any device using Outlook on the web.
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Add credit to your My Print account
If you are a student, you need to add credit to your My Print account before you can print using on-campus printers
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Add software to your non-managed University computer
Some licences allow staff to install software on their non-managed computer
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Can't log into your account or a system?
Run through this five-step checklist to regain access to your @dundee.ac.uk account or get into the system you need to before contacting IT
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Change your password
Your password is the key to your account, do not share it even with someone who claims to be University staff
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Connect to Connect Tunnel VPN on Windows
How to install and use the VPN to get remote access to secure services on your Windows computer. The VPN is only for use when off campus.
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Connect to eduroam wifi
Find out how to connect to eduroam wifi for staff, students living in accommodation, visitors and guests on campus
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Connect to eduroam wifi at other institutions
Follow the instructions to get your One Dundee Desktop connected to eduroam when accessing it away from our campuses
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Connect to SonicWall Mobile Connect VPN app on phone or tablet
How to install and use the VPN to get remote access to secure services on your mobile device. The VPN is only for use when off campus.
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Connect to SonicWall VPN on Linux
How to install and use the VPN to get remote access to secure services on your Linux device. The VPN is only for use when off campus
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Connect to the University's wired (via ethernet cable)
For anyone not using a Staff Windows Desktop (a non-managed device), including students in accommodation
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Connect your gaming and streaming devices to StudentResidences wifi
How to register and connect your wireless printer, Xbox, PlayStation, or Apple TV to Student Residences superfast wifi networks
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Edit and save files on your USB or external hard drive
You will be prompted to encrypt removable media on a Windows 10 One Dundee Desktop with Bitlocker making it password protected
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Free up hard drive space on your Windows managed device
This guide is for users who are on a managed Windows device and do not have elevated privileges
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Get Microsoft 365 for free on your own devices
Use your dundee.ac.uk email to get Microsoft 365 free on up to 15 of your own devices
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Getting started with IT at Dundee
Digital and Technology Services (DTS) have put this guide together to help get you set up and running with our main IT tools as quickly as possible
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Learning and assistive technology support for staff and students
Learning technology is the broad range of communication, information, and related technologies that can be used to support learning, teaching, and assessment as well as work-related activities.
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Log in to your shared mailbox
You don't need to log into your shared mailbox with a password, instead you get to it through your own email account
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Manage your Junk Email folder
Sometimes the filter in Outlook moves messages that matter into your Junk Email folder. You can quickly reclassify messages if you need to
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Map your School of Life Sciences shared drives
Map your School of Life Sciences shared drives to your desktop and access the files you have stored there. Launch a script from AppsAnywhere to do this
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Remove software from your Windows Staff Desktop
Uninstall a piece of software you no longer need using the Request administrator access tool
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Report phishing emails
Help us detect and prevent suspicious messages that may be trying to scam you.
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Request a non-standard IT account
Test, third-party, and system accounts are available on request
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Request access for visitors
Members of staff can request a Visitor account for temporary access to University IT facilities, including campus PCs, for up to one month
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Request and manage your shared mailbox
A shared mailbox allows your team, department, or society to jointly operate an email account.
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Request or stop an account rename
You need to notify the University if your name changes. Once your details have been updated in our systems, your account will be renamed automatically.
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Reset your forgotten password
Follow these steps to learn how to reset a forgotten University of Dundee password using the self-service portal or a mobile device
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Scan or copy using a University printer
Staff and students can use our HP multifunction devices (printer and scanner) to scan and copy documents
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Set up external examiner accounts on My Dundee
External examiners will need to have access to your module in My Dundee. Learn how to add examiners to your Blackboard (Original) modules.
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Set up fingerprint reader on your HP laptop
For staff who want to use their fingerprint to log in to their HP laptop instead of typing their password
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Set up Secure Mobile Working (Company Portal app) on android
Find out how to install and use the Company Portal app to access your staff email.
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Set up Secure Mobile Working (Company Portal app) on iOS
Find out how to install and use the Company Portal app to access your staff email.
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Staff and student discounts on computers and software
Make the most of your dundee.ac.uk email when buying new tech and apps
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Staying safe online
Our cyber specialists have put together these tips as a guide for keeping you and the University safe while online.
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The IT at-risk periods
Issues experienced on a Tue or Thu from 07:00-09:00 may be due to IT works and upgrades.
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Uninstall Secure Mobile Working (Company Portal app)
Do you no longer want the app on your personal phone or tablet? Are you leaving the University and handing your device back to your manager?
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University of Dundee app
Access your timetable, book a study desk, keep track of your library loans, renew and reserve books and much more.
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Update your saved network password on macOS
macOS will remember your login details, but will not prompt you to update them, even if your login fails
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Use MFA at login
When you try to log in away from the campus network, no matter what device you're using, you will often be asked to enter your second login factor.
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What is Secure Mobile Working (Company Portal app)?
A service that helps you and the University ensure information is safe and secure on phones and tablets
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What to do after you've interacted with a spam or phishing email
Follow these steps if you've clicked, replied to, or downloaded an attachment from a spam or phishing email
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When to use the VPN
The VPN (Virtual Private Network) allows staff who are offsite, or are working from home to access certain University systems
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Where to store your files on a student computer
You should store your files in the cloud using OneDrive when using one of the campus computers available to you.