IT and digital guides
Accounts, passwords, and MFA
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Can't log into your account or a system?
Run through this five-step checklist to regain access to your @dundee.ac.uk account or get into the system you need to before contacting IT
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Change and manage MFA setup
Add alternative contact methods right after setup. If you get a new mobile device, update your settings and change to using the mobile app when travelling overseas
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Change your password
Your password is the key to your account, do not share it even with someone who claims to be University staff
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Request a manual password reset
If you are unable to reset your password, you should use this form
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Request a non-standard IT account
Test, third-party, and system accounts are available on request
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Request access for visitors
Members of staff can request a Visitor account for temporary access to University IT facilities, including campus PCs, for up to one month
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Request or stop an account rename
You need to notify the University if your name changes. Once your details have been updated in our systems, your account will be renamed automatically.
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Reset your forgotten password
Follow these steps to learn how to reset a forgotten University of Dundee password using the self-service portal or a mobile device
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Set up fingerprint reader on your HP laptop
For staff who want to use their fingerprint to log in to their HP laptop instead of typing their password
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Set up multi-factor authentication on your account
To use services off-campus you'll be prompted for additional verification via a mobile app, text message, or phone call
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Update your saved network password on macOS
macOS will remember your login details, but will not prompt you to update them, even if your login fails
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Use MFA at login
When you try to log in away from the campus network, no matter what device you're using, you will often be asked to enter your second login factor.
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Access your University of Dundee email using Outlook on the web
Learn how to check your Dundee student email (dundee.ac.uk) from any device using Outlook on the web.
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Log in to your shared mailbox
You don't need to log into your shared mailbox with a password, instead you get to it through your own email account
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Manage your Junk Email folder
Sometimes the filter in Outlook moves messages that matter into your Junk Email folder. You can quickly reclassify messages if you need to
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Request and manage your shared mailbox
A shared mailbox allows your team, department, or society to jointly operate an email account.
File storage
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Edit and save files on your USB or external hard drive
You will be prompted to encrypt removable media on a Windows 10 One Dundee Desktop with Bitlocker making it password protected
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Map your School of Life Sciences shared drives
Map your School of Life Sciences shared drives to your desktop and access the files you have stored there. Launch a script from AppsAnywhere to do this
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Where to store your files on a student computer
You should store your files in the cloud using OneDrive when using one of the campus computers available to you.
Getting started with IT
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Getting started with IT at Dundee
Digital and Technology Services (DTS) have put this guide together to help get you set up and running with our main IT tools as quickly as possible
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University of Dundee app
Access your timetable, book a study desk, keep track of your library loans, renew and reserve books and much more.
IT service information
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Contact the University Service Desk using Help4U
Find out how to contact various Professional Services teams, such as IT, Web and HR, using Help4U
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The IT at-risk periods
Issues experienced on a Tue or Thu from 07:00-09:00 may be due to IT works and upgrades.
Online safety and security
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Report phishing emails
Help us detect and prevent suspicious messages that may be trying to scam you.
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Set up Secure Mobile Working (Company Portal app) on android
Find out how to install and use the Company Portal app to access your staff email.
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Set up Secure Mobile Working (Company Portal app) on iOS
Find out how to install and use the Company Portal app to access your staff email.
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Staying safe online
Our cyber specialists have put together these tips as a guide for keeping you and the University safe while online.
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Uninstall Secure Mobile Working (Company Portal app)
Do you no longer want the app on your personal phone or tablet? Are you leaving the University and handing your device back to your manager?
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What is Secure Mobile Working (Company Portal app)?
A service that helps you and the University ensure information is safe and secure on phones and tablets
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What to do after you've interacted with a spam or phishing email
Follow these steps if you've clicked, replied to, or downloaded an attachment from a spam or phishing email
Printing, scanning, and copying
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Add credit to your My Print account
If you are a student, you need to add credit to your My Print account before you can print using on-campus printers
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Find a student printer on campus
We have student accessible My Print printers locations throughout our three campuses offering printing from 5p per page
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Print a US election absentee ballot on a University printer
If you need to print a ballot paper and envelope to vote in a US election, you can use University printers to do so
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Print from a staff computer (new HP printers)
Our new HP printers make it easy to print securely from your staff laptop anywhere on our campuses
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Print larger than A3 using the large format plotter printer
You can print items such as architecture plans on 90gsm plain paper using your My Print account
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Print to a University printer from your own iOS and Android device
Print from your own device on-campus using MyPrint - Mobility Print
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Print to a University printer from your own Windows or Mac laptop
Print from your own device on-campus using MyPrint - Mobility Print
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Print using My Print (for students)
Learn how to use the My Print service at Dundee. You can send documents to the SecurePrint queue from a PC or mobile, then tap your Student ID card to release and pay.
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Scan or copy using a University printer
Staff and students can use our HP multifunction devices (printer and scanner) to scan and copy documents
Remote access and VPN
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Change settings or troubleshoot MyDesktop
You can alter settings on the MyDesktop client to make it easier to use, plus tips for troubleshooting some common issues
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Connect to Connect Tunnel VPN on Windows
How to install and use the VPN to get remote access to secure services on your Windows computer. The VPN is only for use when off campus.
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Connect to MyDesktop
Our virtual desktop system provides you access to a University Windows desktop, just like a student PC in the Library.
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Connect to SonicWall Mobile Connect VPN app on phone or tablet
How to install and use the VPN to get remote access to secure services on your mobile device. The VPN is only for use when off campus.
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Connect to SonicWall VPN on Linux
How to install and use the VPN to get remote access to secure services on your Linux device. The VPN is only for use when off campus
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When to use the VPN
The VPN (Virtual Private Network) allows staff who are offsite, or are working from home to access certain University systems
Software and devices
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Accessing student software
There are several ways to get access to the software required for your studies whether that is on campus or on your own computer.
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Add software to your non-managed University computer
Some licences allow staff to install software on their non-managed computer
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Free up hard drive space on your Windows managed device
This guide is for users who are on a managed Windows device and do not have elevated privileges
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Get Microsoft 365 for free on your own devices
Use your dundee.ac.uk email to get Microsoft 365 free on up to 15 of your own devices
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Remove software from your Windows Staff Desktop
Uninstall a piece of software you no longer need using the Request administrator access tool
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Staff and student discounts on computers and software
Make the most of your dundee.ac.uk email when buying new tech and apps
Wifi and networks
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Connect to eduroam wifi
Find out how to connect to eduroam wifi for staff, students living in accommodation, visitors and guests on campus
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Connect to eduroam wifi at other institutions
Follow the instructions to get your One Dundee Desktop connected to eduroam when accessing it away from our campuses
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Connect to the University's wired (via ethernet cable)
For anyone not using a Staff Windows Desktop (a non-managed device), including students in accommodation
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Connect your gaming and streaming devices to the student residences network
How to register and connect Smart TV's, Games Consoles, Wireless Printers, Amazon Alexa and other smart devices. to Student Residences network