What is Secure Mobile Working (Company Portal app)?

What does the Company Portal app do?

1. Enforces the following security measures (if not already on)

• Strong four-digit pin (minimum)
• Encryption

Your compliance with University Policy is then reported to the University.

1. Gives you access to a device management portal

• This lets you wipe your device online if it's lost or stolen so nobody can access the work information stored on it
• In very rare and only under exceptional circumstances, the University can execute a remote wipe of your device - this is a controlled method with multiple layers of approval needed

Do I need to use Secure Mobile Working?

This service applies to staff and postgraduate research students classified as staff. You can't setup the email app without first installing the Company Portal app.

I have a University-provided phone/tablet

Having the app is mandatory on corporate devices.

I use my own phone/tablet to access work information

You are strongly recommended to install the app.

I've chosen not to install it on my own device

You can only access your email and work information by browser.

• Do not download attachments (save offline)
• Do not save passwords
• Consider using incognito (private browsing)

Will the app work on my mobile device?

Work with app

• Android 4.4 or above
• iOS 10 or above
• Samsung with Knox platform

Latest OS is always recommended.

Don't work with app

Unsupported

• Rooted or jailbroken devices

Incompatible

• Windows devices
• Blackberry devices
• Kindle Fire

Contact the Service Desk if your University-provided device is incompatible with the app.

What information can/can't IT see on my device?

We can't see

• Call and web history
• Location
• Email and text messages
• Contacts
• Passwords
• Calendar
• Camera roll

Personal apps

• IT cannot see if you have or what you do with personal apps such as Facebook, Snapchat and Tinder. These types of apps should never be linked to your University account (unless you're an approved social media user operating an official University channel).

We can see

• Phone/tablet model
• Serial number
• Operating system
• Owner name
• Device name

Corporate apps

• IT know if you have corporate apps such as Microsoft 365 (Outlook, Word, Excel, Skype for Business, One Drive, Adobe Reader, OneNote) linked to your University account. IT cannot see what you do within these apps.