Getting started with IT at Dundee

Updated on 26 October 2023

IT plays a large part in your studies at Dundee so Digital and Technology Services (DTS) have put this guide together to help get you set up and running with our main tools as quickly as possible.

On this page

Your account

Your account gets you access to the systems and applications you need during your studies.

  • Your username is the same as your student ID number*.
  • Your email address will be in the format: [StudentID]
  • Your password is the one you have used for My Applications, or to login to eVision to Matriculate

(*If you have been, or were, a student before 2018, you may have a username in the old format)


Before you arrive, we recommend setting up the following to keep your account secure:

Multi-factor authentication (MFA)

Sometimes called two-step verification, multi-factor authentication (MFA) makes you confirm your login using a separate device to keep your account and data secure. You may have used this already with your bank, or other online services.

There are several options, including text messages, however we recommend the Microsoft Authenticator app for the easiest experience.

Set up multi-factor authentication on your account

Self service password reset

If you've forgotten your password you can reset it yourself, instantly, using your phone or an alternative email address so long as you set up your self-service details.

Set up self-service password reset

Access your email

Outlook on the web is the browser-based version of Outlook. It’s accessible from most browsers and gives you access to your email, calendar, and contacts.

Access your email via Outlook on the web

Getting online

Our superfast wifi network, eduroam, is available throughout our campuses. You'll also find eduroam in different places across the globe and can use your login to get free wifi wherever you find it.

Eduroam Configuration Assistant Tool (CAT)

You can set up eduroam before you arrive on campus so you’ll be connected as soon as you get here.

Connect to eduroam wifi

StudentResidences wifi

Brought your printer, games console or TV to University with you? StudentResidences is one of our superfast wifi networks that is available in University accommodation only to let you use devices that cannot connect to eduroam.

Connect your gaming and streaming devices to StudentResidences wifi

Microsoft Office

Student accounts include a subscription to Microsoft 365, including all the Microsoft Office desktop and mobile apps. You can install it on five computers, five tablets, and five phones at no cost.

Get Microsoft 365 for free on your own devices

UoD App

Access your timetable on the go, book study spaces, keep track of your library loans, access our Help4U service, and much more. The official University of Dundee app provides you with everything you need in one place, so you’ll always be up to date, anywhere, anytime and on any device.

University of Dundee App

Get free stuff and discounts

Make the most of your email when buying new tech and apps. Get Apple, Microsoft, and Dell discounts if you’re a University of Dundee student.

Remember, there's no need to buy Office 365 or Imagine because you get it free with your email address.

Get discount on personal computers and software


There are several ways to get access to the software required for your studies whether that is on campus or on your own computer.

Accessing Student Software


Our virtual desktop system provides you access to a University Windows desktop, just like a student PC in the Library. Use MyDesktop to access specialist software you need to carry out your work.

Connect to MyDesktop

Get IT support

DTS provides IT services and support for staff and students at the University. You can access this support via the routes outlined below.


The Help4U Self Service Portal is your first point of contact for IT queries and support. You can:

  • Explore our Knowledge Items to find answers and solutions to common IT issues
  • Log a ticket to report an IT issue or ask a question
  • Check the progress and update any existing tickets you have logged

IT guides

Whether you need to record a meeting in Teams, or connect your Xbox to the wifi in Heathfield, you can view our full range of IT guides on a range of topics.

View all IT guides

Visit us in person

We have a service point located in the Main Library where you can visit us in person.

Get in touch via the Help4U Self-service portal