Guide
Request a manual password reset
If you are unable to reset your password, you should use this form
Updated on 27 August 2025
Only complete the form below if:
- you are not an applicant (applicants must use the applicant portal)
- you have been unable to reset your password yourself
or you have one of the following types of accounts
- honorary
- third-party
- system account
Your request will go into the Service Desk queue, which is monitored during office hours.
A member of the Service Desk will contact you by email.