IT guides
Find out how to use our services and fix issues yourself without contacting the service desk
Guides
Guide
Using Outlook on the web allows you to access your dundee.ac.uk email from anywhere.
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There are several ways to get access to the software required for your studies whether that is on campus or on your own computer.
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Find out how to install a nearby printer to your Windows Staff Desktop so you can use it to print
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You need to have credit on your Pay2Print account before you can print using a Pay2Print printer
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Some licences allow staff to install software on their non-managed computer
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Run through this five-step checklist to regain access to your @dundee.ac.uk account or get into the system you need to before contacting IT
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It's best if you add alternative contact methods right after setup. If you get a new mobile device, update your settings and change to using the mobile app when travelling overseas.
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Your Life Sciences and University accounts must have the same password. Do not share your password, even with someone who claims to be University staff.
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You can alter settings on the MyDesktop client to make it easier to use, plus tips for troubleshooting some common issues
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Your password is the key to your account, do not share it even with someone who claims to be University staff
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How to install and use the VPN to get remote access to secure services on your Windows computer. The VPN is only for use when off campus.
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Our superfast wifi network, eduroam, is available throughout our campuses. You'll also find eduroam in different places across the globe and can use your full username (@dundee.ac.uk) to connect
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If you travel to another institution that has eduroam you can use your @dundee.ac.uk login to get free wifi on your laptop. Follow the instructions to get your One Dundee Desktop connected to eduroam when accessing it away from our campuses.
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Our virtual desktop system provides you access to a University Windows desktop, just like a student PC in the Library. Use MyDesktop to access specialist software you need to carry out your work.
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How to install and use the VPN to get remote access to secure services on your mobile device. The VPN is only for use when off campus.
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How to install and use the VPN to get remote access to secure services on your Linux device. The VPN is only for use when off campus
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No exact instruction that covers all Linux distributions can be given, so we’ve provided the essential details plus descriptions for two widely used distributions, Centos and Mint
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For anyone not using a Staff Windows Desktop (a non-managed device), including students in accommodation. If you're using a managed desktop, you don't need to follow this connection guidance as your device has been configured for you
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For anyone not using a Managed Mac Desktop (a non-managed device). If you're using a managed desktop, you don't need to follow this connection guidance as your device has been configured for you.
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Brought your wireless printer, Xbox, PlayStation, or Apple TV to University with you? Student Residences is one of our new superfast wifi networks and it exists in your accommodation only to serve these types of devices
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Help4U is the University Service Desk, allowing you to contact various Professional Services teams
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To use your removable media on a Windows 10 One Dundee Desktop, you first need to encrypt it (if you haven't already) with BitLocker. You will be prompted to do this when you plug it into the computer, making it password protected from that point on.
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Use your dundee.ac.uk email to get Microsoft 365 free on up to 15 of your own devices
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IT plays a large part in your studies at Dundee so Digital and Technology Services (DTS) have put this guide together to help get you set up and running with our main tools as quickly as possible.
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Learning technology is the broad range of communication, information, and related technologies that can be used to support learning, teaching, and assessment as well as work-related activities.
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You don't need to log into your shared mailbox with a password, instead you get to it through your own email account
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Sometimes the filter in Outlook moves messages that matter into your Junk Email folder. You can quickly reclassify messages if you need to
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Find out how to map your School of Life Sciences shared drives to your desktop and access the files you have stored there. You need to launch a script from AppsAnywhere to do this.
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Wirelessly print from your own laptop using your Pay2Print account
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Printing your work from an on-campus computer with the student desktop
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Uninstall a piece of software you no longer need using the Programs and Features Manager
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Let Microsoft know each time you receive emails that are junk, may be trying to infect your computer or steal your login details
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If you are unable to reset your password, you should use this form
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Test, third-party, and system accounts are available on request
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Visitor accounts are available on request by members of staff. If you're visiting one of our campuses, you can connect to eduroam or TheCloud to get free internet access and don't need a visitor @dundee.ac.uk account to do so
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A shared mailbox allows your team, department, or society to jointly operate an email account.
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You need to notify the University if your name changes. Once your details have been updated in our systems, your account will be renamed automatically.
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If you've forgotten your password you can reset it yourself using your phone or an alternative email address.
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You can use the multifunction devices in Library locations to scan and copy documents.
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For staff who want to use their fingerprint to log in to their HP laptop instead of typing their password
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Sometimes called two-step verification, to use University services off-campus you'll be prompted for additional verification via a mobile app, text message, or phone call
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Find out how to install and use the Company Portal app to access your staff email.
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Find out how to install and use the Company Portal app to access your staff email.
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Make the most of your dundee.ac.uk email when buying new tech and apps
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Our cyber specialists have put together these tips as a guide for keeping you and the University safe while online.
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Issues experienced on a Tue or Thu from 07:00-09:00 may be due to IT works and upgrades.
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Do you no longer want the app on your personal phone or tablet? Are you leaving the University and handing your device back to your manager?
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Access your timetable, book a study desk, keep track of your library loans, renew and reserve books and much more.
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macOS will remember your login details, but will not prompt you to update them, even if your login fails
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When you try to log in away from the campus network, no matter what device you're using, you will often be asked to enter your second login factor.
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A service that helps you and the University ensure information is safe and secure on phones and tablets. It's delivered as an app called Microsoft Intune Company Portal.
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Follow these steps if you've clicked, replied to, or downloaded an attachment from a spam or phishing email
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The VPN (Virtual Private Network) allows staff who are offsite, or are working from home to access certain University systems
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You should store your files in the cloud using OneDrive when using one of the campus computers available to you.