IT guides
Find out how to use our services and fix issues yourself without contacting the service desk
Guides
Guide
We have replaced paper attendance registers with a digital system for your in-person and online learning. Find out how to check-in students to your classes.
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Using Outlook on the web allows you to access your dundee.ac.uk email from anywhere.
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There are several ways to get access to the software required for your studies whether that is on campus or on your own computer.
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Find out how to install a nearby printer to your Windows Staff Desktop so you can use it to print
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If you are a student, you need to add credit to your My Print account before you can print using on-campus printers
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Some licences allow staff to install software on their non-managed computer
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Run through this five-step checklist to regain access to your @dundee.ac.uk account or get into the system you need to before contacting IT
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Add alternative contact methods right after setup. If you get a new mobile device, update your settings and change to using the mobile app when travelling overseas
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Your Life Sciences and University accounts must have the same password. Do not share your password, even with someone who claims to be University staff.
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You can alter settings on the MyDesktop client to make it easier to use, plus tips for troubleshooting some common issues
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Your password is the key to your account, do not share it even with someone who claims to be University staff
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How to install and use the VPN to get remote access to secure services on your Windows computer. The VPN is only for use when off campus.
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Find out how to connect to eduroam wifi for staff, students living in accommodation, visitors and guests on campus
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Follow the instructions to get your One Dundee Desktop connected to eduroam when accessing it away from our campuses
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Our virtual desktop system provides you access to a University Windows desktop, just like a student PC in the Library.
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How to install and use the VPN to get remote access to secure services on your mobile device. The VPN is only for use when off campus.
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How to install and use the VPN to get remote access to secure services on your Linux device. The VPN is only for use when off campus
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For anyone not using a Staff Windows Desktop (a non-managed device), including students in accommodation
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How to register and connect your wireless printer, Xbox, PlayStation, or Apple TV to Student Residences superfast wifi networks
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Help4U is the University Service Desk. You can use it to contact various Professional Services teams.
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You will be prompted to encrypt removable media on a Windows 10 One Dundee Desktop with Bitlocker making it password protected
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Use your dundee.ac.uk email to get Microsoft 365 free on up to 15 of your own devices
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Digital and Technology Services (DTS) have put this guide together to help get you set up and running with our main IT tools as quickly as possible
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Learning technology is the broad range of communication, information, and related technologies that can be used to support learning, teaching, and assessment as well as work-related activities.
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You don't need to log into your shared mailbox with a password, instead you get to it through your own email account
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Sometimes the filter in Outlook moves messages that matter into your Junk Email folder. You can quickly reclassify messages if you need to
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Map your School of Life Sciences shared drives to your desktop and access the files you have stored there. Launch a script from AppsAnywhere to do this
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Printing your work from an on-campus PC with the student desktop via our pay as you go My Print service
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Uninstall a piece of software you no longer need using the Request administrator access tool
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Help us detect and prevent suspicious messages that may be trying to scam you.
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If you are unable to reset your password, you should use this form
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Test, third-party, and system accounts are available on request
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Members of staff can request a Visitor account for temporary access to University IT facilities, including campus PCs, for up to one month
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A shared mailbox allows your team, department, or society to jointly operate an email account.
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You need to notify the University if your name changes. Once your details have been updated in our systems, your account will be renamed automatically.
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If you've forgotten your password, you can reset it yourself using your phone or an alternative email address.
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For staff who want to use their fingerprint to log in to their HP laptop instead of typing their password
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To use services off-campus you'll be prompted for additional verification via a mobile app, text message, or phone call
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Find out how to install and use the Company Portal app to access your staff email.
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Find out how to install and use the Company Portal app to access your staff email.
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Make the most of your dundee.ac.uk email when buying new tech and apps
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Our cyber specialists have put together these tips as a guide for keeping you and the University safe while online.
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Issues experienced on a Tue or Thu from 07:00-09:00 may be due to IT works and upgrades.
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Do you no longer want the app on your personal phone or tablet? Are you leaving the University and handing your device back to your manager?
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Access your timetable, book a study desk, keep track of your library loans, renew and reserve books and much more.
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macOS will remember your login details, but will not prompt you to update them, even if your login fails
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When you try to log in away from the campus network, no matter what device you're using, you will often be asked to enter your second login factor.
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A service that helps you and the University ensure information is safe and secure on phones and tablets
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Follow these steps if you've clicked, replied to, or downloaded an attachment from a spam or phishing email
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The VPN (Virtual Private Network) allows staff who are offsite, or are working from home to access certain University systems
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You should store your files in the cloud using OneDrive when using one of the campus computers available to you.