Accounts, passwords, and MFA guides
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Can't log into your account or a system?
Run through this five-step checklist to regain access to your @dundee.ac.uk account or get into the system you need to before contacting IT
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Change and manage MFA setup
Add alternative contact methods right after setup. If you get a new mobile device, update your settings and change to using the mobile app when travelling overseas
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Change your password
Your password is the key to your account, do not share it even with someone who claims to be University staff
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Request a manual password reset
If you are unable to reset your password, you should use this form
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Request a non-standard IT account
Test, third-party, and system accounts are available on request
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Request access for visitors
Members of staff can request a Visitor account for temporary access to University IT facilities, including campus PCs, for up to one month
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Request or stop an account rename
You need to notify the University if your name changes. Once your details have been updated in our systems, your account will be renamed automatically.
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Reset your forgotten password
Follow these steps to learn how to reset a forgotten University of Dundee password using the self-service portal or a mobile device
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Set up fingerprint reader on your HP laptop
For staff who want to use their fingerprint to log in to their HP laptop instead of typing their password
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Set up multi-factor authentication on your account
To use services off-campus you'll be prompted for additional verification via a mobile app, text message, or phone call
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Update your saved network password on macOS
macOS will remember your login details, but will not prompt you to update them, even if your login fails
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Use MFA at login
When you try to log in away from the campus network, no matter what device you're using, you will often be asked to enter your second login factor.