Living in residences

The Reslife Manager and their team of Student Support Assistants are here to help ensure the best possible student residential community experience. We run a programme of events to help you settle in and get to know your flatmates. 

Student welfare and wellbeing is very important to us and students are encouraged to meet with the Student Support Adviser or Student Support Assistants in confidence to discuss any issues, worries or concerns they may have, whether relating to their studies, wellbeing, welfare, living environment, or anything else at all.

Your Student Support Assistant will visit your flat around once a month to answer any questions the flatmates may have, to help with any problems and to keep everyone in the flat up to date with events and activities on campus and around the city.

Tips for living in Residences

• Be aware of the University discipline rules and the terms of your contract.
• Get to know ALL your flatmates - they are going to be your 'family' for a long time.
• Have a flat meeting as early as possible and agree on some ground rules - cleaning the flat, use of communal areas, dealing with noise, overnight guests etc.
• Respect your fellow residents and look out for each other.
• Living with others can be challenging, so be prepared to negotiate and compromise.
• Get involved in your residence's social activities – it is up to you to make things happen.
• Consider insuring your belongings in addition to the general insurance which covers you as a resident in University residences.
• If you are experiencing difficulties or are worried about a fellow resident, we are here to help.
• Get to know the staff (Sanctuary and Residences offices) who are looking after your accommodation, and learn how to contact them if needed.
• Your accommodation reception can help you with day to day general enquires.

Dealing with conflict

If you are having difficulties with flatmates, you could try to resolve the conflict on your own by speaking to them first. You don't have to do this before you contact us, but it might make things easier for you and your flatmates.

Cleaning

You will contribute jointly to the cleaning of the communal areas of the flats, such as the kitchen and living area, and have responsibility for cleaning your own bedrooms and en-suite shower rooms. Flats will be inspected for cleanliness and breakages throughout the year.

Students who may find this difficult due to a disability can make enquiries at the Sanctuary Students Heathfield Office about the possibility of engaging a private cleaning service.

Laundry

There are self-service laundrettes at Belmont, Heathfield, West Park, and Seabraes. Current prices are £2.20 per wash and £1 per dry.

You can pay using the Circuit Laundry app available for iOS and Android, which lets you top up using a credit/debit card or PayPal.

Alternatively, you can use a plastic top-up card you can get from Heathfield Reception, West Park Reception, or Seabraes common room. These come preloaded with credit and then can be topped up with cash at the machines or using your debit/credit card online.

Instructions and advice for using the machines are provided in the laundry rooms and on Circuit's website.

If you encounter any issues with payment, or the machines themselves, please report this to Circuit Laundry (choose Dundee, then Sanctuary Student Housing) so they can be dealt with / repaired. Neither Sanctuary or University staff have access to help with your account or fix the machines.

Contacts

Welfare

• help
• support
• advice

Reslife Manager
Enquiry Centre
Campus Green
Dundee DD1 4HN

Monday to Friday 09:00 - 17:00
+44 (0)1382 384040
Contact us via our online form

Maintenance

• management
• cleaning
• repair works
• safety and security

Sanctuary Students
Heathfield, 75 Old Hawkhill
Dundee DD1 5EN

Monday to Friday 09:00 - 17:00
+44 (0)1382 383111
enquiries-dundee@sanctuary-students.com

Contracts

• extending the term of the contract
• transfer requests
• rent payment

University Residences Service
Enquiry Centre
Campus Green
Dundee DD1 4HN

Monday to Friday 09:00 - 17:00 (Wednesday 10:00 - 17:00)
residences@dundee.ac.uk

Out of hours

If there is a serious problem (i.e. a serious leak or dangerous electrical fault) or you have lost your keys outside office hours then call the out of office number +44 (0)7776 298 696.

Security

Overnight there is the security provided by Sanctuary Students for all University Halls of Residence. There is a 24-hour telephone helpline, so if you encounter a problem late at night a member of the Security Team will be happy to attend and help.