Complaints corporate information
A list of our complaints corporate information
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- Type
- Procedure
Complaints handling procedure (CHP)
Learn how and when to use the University complaints handling procedure, and how it is governed.
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- Type
- Procedure
Complaints Handling Procedure governance
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- Type
- Procedure
Complaints handling procedure introduction and overview
Our Complaints Handling Procedure reflects the University of Dundee’s commitment to valuing complaints
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- Type
- Procedure
Complaints Handling Procedure process
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- Type
- Report
Complaints reporting 2007-2013
Annual and quarterly reports of complaints handled from 2007- 2013.
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- Type
- Report
Complaints reporting AY 2013-2014
Annual and quarterly reports of complaints handled in 2014.
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- Type
- Report
Complaints reporting AY 2014-2015
Annual and quarterly reports of complaints handled in AY 2014-2015.
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- Type
- Report
Complaints reporting AY 2015- 2016
Annual and quarterly reports of complaints handled in AY 2015-2016.
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- Type
- Report
Complaints reporting AY 2016-2017
Annual and quarterly reports of complaints handled in AY 2016-2017.
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- Type
- Report
Complaints reporting AY 2017-2018
Annual and quarterly reports of complaints handled in AY 2017-2018.
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- Type
- Report
Complaints reporting AY 2018-2019
Annual and quarterly reports of complaints handled in AY 2018-2019.
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- Type
- Report
Complaints reporting AY 2019-2020
Annual and quarterly reports of complaints handled in AY 2019-2020.
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- Type
- Report
Complaints reporting AY 2020-2021
Annual and quarterly reports of complaints handled in AY 2020-2021.
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- Type
- Report
Complaints reporting AY 2021-2022
Annual and quarterly reports of complaints handled in AY 2021-2022.
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- Type
- Report
Complaints reporting AY 2022-2023
Annual and quarterly reports of complaints handled in AY 2023-2023.
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- Type
- Report
Complaints reporting AY 2023-2024
Annual and quarterly reports of complaints handled in AY 2023-2024.
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- Type
- Report
Complaints reporting AY 2024-2025
Annual and quarterly reports of complaints handled in AY 2024-2025
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- Type
- Report
Complaints reporting AY 2025-2026
Annual and quarterly reports of complaints handled in AY 2025-2026
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- Type
- Factsheet
Guidance on dealing with unacceptable or vexatious behaviour
This guidance explains how the University will approach unacceptable behaviour from complainants.
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- Type
- Factsheet
Making an anonymous complaint or raising a concern anonymously
Learn what to do if you wish to make an anonymous report to the University.
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- Type
- Report
Quarterly complaints reporting: May – July 2025
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- Type
- Factsheet
Unacceptable and/or vexatious behaviour
Guidance on dealing with unacceptable and/or vexatious behaviour
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- Type
- Procedure
When to use the Complaints Handling Procedure