Report
Quarterly complaints reporting: February 2026 – April 2026
Updated on 7 October 2026
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Number of complaints received
| Stage | Number |
| Stage 1 | 39 |
| Stage 2 | 7 |
| ACR | 1 |
| Total | 47 |
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Nature of complaint
| Type of Complaint | Stage 1 | Stage 2 | ACR |
| Admissions/Fee Status | 7 | 2 | 0 |
| Facilities and Equipment | 4 | 0 | 0 |
| Finance | 3 | 0 | 0 |
| Service Provision/ Student Support | 15 | 3 | 0 |
| Staff/Student Conduct | 8 | 1 | 0 |
| Teaching/Assessment | 4 | 0 | 0 |
| University Policies, Procedures & Regulations | 3 | 1 | 1 |
| Student Accommodation | 2 | 0 | 0 |
| Other | 1 | 1 | 0 |
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Outcome
| Outcome | Stage 1 | Stage 2 | ACR |
| Upheld | 5 | 0 | 0 |
| Partially Upheld | 7 | 2 | 0 |
| Not upheld | 10 | 0 | 0 |
| Resolved | 7 | 1 | 1 |
| Complaint withdrawn | 1 | 0 | 0 |
| Not taken forward under the CHP | 9 | 3 | 0 |
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Actions taken
| You said | We did |
| Seats in the MSI Lecture Theatre were unstable | A review of the seating. |
| Insufficient laboratory training for MSc HCEAC | An additional six laboratory sessions introduced in terms 2 and 3 to strengthen practical skills development |
| A large number of toilet facilities in the library were not functional | Review outstanding repair requests daily |