Report
Quarterly complaints reporting: November 2025 - January 2026
Updated on 5 May 2026
-
Number of complaints received
| Stage | Number |
|---|---|
| Stage 1 | 29 |
| Stage 2 | 2 |
| ACR | |
| Total | 31 |
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Nature of complaint*
| Stage 1 | Stage 2 | ACR | |
|---|---|---|---|
| Admissions/Fee Status | 4 | ||
| Facilities and Equipment | 2 | ||
| Finance | 2 | ||
| Service Provision and Student Support | 6 | 2 | |
| Staff/Student Conduct | 11 | ||
| Student Accommodation | |||
| Teaching/Assessment | 3 | 1 | |
| University Policies, Procedures and Regulations | 5 | 1 | |
| Other |
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Outcome
| Stage 1 | Stage 2 | ACR | |
|---|---|---|---|
| Upheld | 6 | ||
| Partially upheld | 4 | 2 | |
| Not upheld | 11 | ||
| Resolved | 4 | ||
| Complaint withdrawn | |||
| Not taken forward under the CHP | 4 |
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Actions taken
| You Said | We did |
|---|---|
| Architecture students not presented with certificate upon completion of year 3 (which is a requirement of the ARB to achieve accreditation) | Have introduced a process that allows students to request collection or postal delivery of their certificate upon completion of year 3 |
| Incorrect information received regarding qualifications accepted to join the PGDE programme | Additional training for frontline staff arranged |
*Note this may be higher than the total number of complaints as often more than one type of complaint was raised.