Guide
Moving in to student accommodation
Updated on 9 November 2022
What you need to know when moving into student accommodation.
Have you accepted your accommodation offer and paid your advance payment? Have we acknowledged your acceptance and payment? If not, you'll need to come to the Residences Office first.
Key collection
If you are arriving during the summer vacation period, you can pick up your keys from the relevant Sanctuary Students reception.
If you are arriving for the start of a standard contract in September, you will be invited to book a collection slot approximately two weeks before you arrive. Once you have booked your collection slot, you can pick up your keys from the relevant Sanctuary Students reception.
Balfour Flats, Belmont Flats, Belmont Tower
Sanctuary Students Office Heathfield
75 Old Hawkhill
Dundee
DD1 5EN
Heathfield
Sanctuary Students Office
Heathfield
75 Old Hawkhill
Dundee
DD1 5EN
Seabraes
Seabraes Reception
Seabraes Court
Dundee, DD1 4LA
(located in the last building beside the common room at the end of the driveway).
West Park Villas, West Park Flats
West Park Villas Reception
319 Perth Road
Dundee
DD2 1NN
(located inside the front door).
Out of hours team
If you arrive outside normal office hours (Monday to Friday - 09:00 to 17:00) please phone +44 (0)7776 298 696
Sanctuary students
While the University is your landlord and looks after your rent and welfare, the day-to-day management of these residences is handled by Sanctuary Students.
Sanctuary have produced a welcome booklet for each residence. You can view these online as a PDF.
Changes to help keep you safe
Sanctuary Students have made detailed plans to help keep you safe while you stay with us.
Find out more about their approach at the Sanctuary Students website (PDF).
Contact Sanctuary Students
Monday to Friday - 09:00 to 17:00
+44 (0)1382 383111 or enquiries-dundee@sanctuary-students.com
Out of Hours Team (for urgent matters and key collection only)
+44 (0)7776 298 696
Non-University accommodation
If you are staying with a private landlord, please contact them in advance to arrange to collect your keys. They may not be open at the weekend. Private landlords will also have their own procedures for social distancing and staying safe.
Mail and deliveries
Mail is delivered directly to your flat. Please don't send anything before you move in.
- Belmont flats
Flat xx, Room yy, Belmont Flats, 76 Old Hawkhill, Dundee, DD1 4HE - Belmont Tower
Flat xx, Room yy, Belmont Tower, Mount Pleasant, Dundee, DD1 4HD
Parcels for Belmont Tower are delivered to Heathfield reception - Heathfield
Flat xx, Room yy, Heathfield, 75 Old Hawkhill, Dundee, DD1 5EN - Seabraes
Flat xx, Room yy, Seabraes, Seabraes Court, Dundee, DD1 4LA - West Park Flats
Flat xx, Room yy, West Park Flats, 319 Perth Road, Dundee, DD2 1NP - West Park Villas
Flat xx, Room yy, West Park Villas, 319 Perth Road, Dundee, DD2 1NN
If you live in private accommodation your landlord will be able to let you know the postal address.
Council tax
All full-time registered students at the University of Dundee will normally qualify for exemption from council tax.
Apply for student Council Tax exemption
TV Licence
The law says you need to be covered by a TV Licence to:
- watch or record programmes as they’re being shown on TV, on any channel
- watch or stream programmes live on an online TV service (such as ITV Hub, All 4, YouTube, Amazon Prime Video, Now, Sky Go, etc.)
- download or watch any BBC programmes on iPlayer.
This applies to any device you use, including a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box, or DVD/VHS recorder. If you have any devices that require internet access in accommodation, you will need to connect to our StudentResidences wifi.
For further details please see the TV Licencing website.
Make sure you visit our welcome web pages to view the full range of welcome guides, plus information on where you need to be and when during your first week at University
Residences Office