Guide
How to pay library charges
Updated on 7 July 2023
Details of the costs related to the use of library services including fines and refunds.
Cost of replacing damaged or lost material
The cost required to replace damaged or lost standard loan items are charged at £30 each. This is the average replacement cost.
Damaged or lost locker keys incur a charge of £25 to replace the lock mechanism.
All other borrowable items, including Inter Library Loans, Multimedia, 1 day, and 7 day loan items will be charged the full current replacement cost.
Fines
| Standard loan (recalled items only) | £1 per day |
| 7 day loan | £1 per day |
| 1 day loan | £1 per day |
| Inter-library loan | £1 per day |
| Lockers | £1 per day |
Stationery
Items sold at Duncan of Jordanstone library only.
| A4 lamination sheet | 10p |
| A3 lamination sheet | 20p |
| A4 acetate (standard and colour photocopy) | 50p |
| A3 acetate (photocopy) | £1 |
| Binding set (acetate cover, black cover, ring binder) | £1 |
| Ring binder (plastic comb spine, any size) | 20p |
How to pay for charges
Charges can be paid online by debit or credit card through your Library account. Alternatively, payment by card can be made over the phone (+44 (0)1382 384087 Monday - Friday, 09:00 - 17:00).
Please note, part payment of charges is not accepted and the total amount due must be paid in a single transaction.
If you have any queries about your charges, please speak to a member of staff or phone the Library on +44 (0)1382 384087.
Refunds
You may be eligible for a refund on a library charge if we have invoiced you for a book which is subsequently returned before we re-order a replacement. This is at the discretion of the Library.
In the event that a library charge is to be refunded (either fully or in part) the Library will make the refund to the card account from which the original payment was made. If, for reasons beyond the Library's control, the refund cannot be made to the originating card or bank account, the refund will be made to an alternative bank account provided by the payer.