Student support

Information and support for academic study, assessment, and examination during the coronavirus outbreak

On this page
If you have coronavirus symptoms
Support

Support from the Enquiry Centre is available via email enquiry@dundee.ac.uk Monday to Friday between 09:00 and 17:00 (UK time).

View Student Services for contact details of all our services

Returning to campus

Our Covid code of conduct

Health and safety measures for returning to campus

Face coverings

Reporting non-compliance with Covid-19 rules

Covid code of conduct - non-compliance guidance for students

Moving around campus safely

Physical distancing – working and studying on campus

Travelling to campus guidance

Learning and teaching facilities

Dealing with a Covid-19 outbreak on campus

Guides

The guides below help you work from home.

Health and wellbeing

Government advice 

Guidance for the public on the mental health and wellbeing aspects of coronavirus (Covid-19)

IT

Multi-factor authentication (MFA)

Introduction to multi-factor authentication

Accessing software

Access to student software from home

Download Adobe Creative Cloud for students

Microsoft Teams and Microsoft 365

Introduction to Microsoft Teams

Create an online meeting in Microsoft Team

Get Microsoft 365 for free on your own devices

Storage

Upload your files onto OneDrive

Data protection for remote working

VPN

Using the VPN

Studying/working from home

Academic Skills Centre - a guide to home study

Academic Skills Centre - working or studying online

Maximise your online experience when remote working

Online meetings guidance and etiquette

Tuition fees refund

Will I be eligible for a refund of my tuition fees? 

The University remains open and operational in the face of this extraordinary pandemic with appropriate measures being put in place to protect the health of the University Community. 

Accordingly, no refund or partial discount of tuition fees is currently being contemplated as teaching and learning continue to be provided.

Why is the University taking this view? 

Coronavirus and its impact represent an exceptional situation, which is outside of the University’s reasonable control.  

Responding to the unprecedented impact of coronavirus, and following government guidelines to ensure the health, safety, and well-being of our community, the University has transitioned to online teaching for all graduate and undergraduate classes, to the greatest extent possible.

The University is committed to ensuring that students continue to receive access to teaching, learning, and assessment. Support services will also be provided to the greatest extent possible but again the overriding concern is health and wellbeing. For example, Library services have transitioned online and your access to support on campus may be curtailed.   

The University is confident that this transition and working with our staff, students, and other stakeholders will mitigate the impact of the coronavirus and its effects which are clearly outside its reasonable control.  

Everybody within the University is working hard to ensure that our students still have access to learning and teaching and appropriate support services during this difficult time. The situation is clearly evolving and is fast-moving – we will update our student community should matters progress in this space. 

Further information

If you have any questions about your teaching, learning or assessment please contact your School Office where staff will be able to help.

You can also contact Student Services if you need access to other support services.  

Assessment and exams

All exams and assessments will be moved online, or alternative arrangements made. If you travel home there will be no need for you to come back for exams or assessments this academic year. Your School will provide full details of all teaching and assessments and how this will be done.

Students with professional practice/clinical requirements they should always refer to their Schools for guidance about assessments and placements.

For more information on your School or programme please refer to My Dundee

Submission date extensions 

If you have any questions or concerns about assessment submission dates you should raise these through your usual School communication channels.

Assessment marking and feedback extension

The normal timeframe for marking and assessment feedback is 3 weeks, this may be extended to four weeks in these circumstances. Schools will advise if necessary.

Online exams delivery and assessment

All Schools will update their students when plans are confirmed and details are available. No in-person examinations will take place this semester in line with the suspension of face-to-face delivery and alternative arrangements are being made.

Viva-voce examination for research students

In order to ease difficulties and ensure that vivas are not unduly delayed, the University is relaxing rules around video-conferencing for vivas. 

Currently, the viva can be held on a maximum of two sites and there is a requirement that at least one examiner is at the same site as the candidate. The exact current requirements are set out in section 6.4.4 of the Research Degrees Quality Code. 

However, given the current circumstances around coronavirus, the University recommends a degree of flexibility within the existing rules.

Where examiners or the candidate are unable to travel as a result of restrictions in place due to coronavirus (either nationally imposed or by the home institution), it will be permissible for vivas to be organised through video-conferencing (Skype, Teams, etc.) with no limit on the number of sites. This means that it will be possible to conduct an exam with each participant (convener, internal examiner, external examiner, and candidate) accessing from a different location. 

All participants should be content with these arrangements and agree by email. The Dean of the School should be asked to approve arrangements as normal. 

These relaxed rules will be in place only for the period of disruption caused by the coronavirus outbreak.

Mitigating circumstances

All students will have been affected by the coronavirus pandemic in one way or another. The University understands this and is trying to support you with schools making adjustments to your teaching, learning, and assessment to account for the change of circumstances. Boards of Examiners, who make the decision to award qualifications, will also take these extraordinary circumstances into account when considering your results.

The University’s position on no detriment is explained in our guide to the no detriment policy. This means that you do not need to submit mitigating circumstances requests which relate to the general coronavirus situation for any of your modules this semester.

However, if you feel you have been impacted in a way that is particular to your circumstances and that may not be accounted for through the arrangements above, for example, adjustments to your teaching, learning, and assessment and the no detriment approach, you may want to submit additional information which is specific to you for the School Mitigating Circumstances Committee to consider. 

Please see the Application form and guidance for consideration of mitigating circumstances

Help and advice for parents

If you are a parent you should stay in close contact with your son and daughter if you can. Encourage them to familiarise themselves with the information and advice available on these pages and to check their university email accounts regularly for any updates.

Please also encourage them to check their contact details, including mobile phone number, are correct on their student record. Students are responsible for keeping this information up to date (via eVision).  Please also ask them to check that they have registered with a GP and that this information is held on their student record.

Please encourage your son or daughter to follow the latest NHS advice.

We have been writing directly to all students for several weeks with updates and advice and will continue to do that to ensure they have the information and support they need.

If you have concerns about a particular student you can speak to our staff in our Enquiry Centre telephone 01382 381900 or email enquiry@dundee.ac.uk  but please do try to make contact yourself with the student first.

Latest student announcements

Student messages

Latest student announcement including guidance on travel, University accommodation, campus arrangements, face coverings, and student support

Published on 9 September 2020