Help4U : University of Dundee

Learn about IT service and support during the coronavirus (COVID-19) outbreak

Help4U is the University Service Desk. It is operated by IT and you can use it to contact various service providers. Submit your service request or query and it will be sent to the appropriate team.

We are operating on reduced opening hours due to coronavirus

Help4U opening hours: Mon - Fri, 09:00 - 20:00 and Sat - Sun, 12:00 - 20:00.

If you want to report an IT issue, please first:

Who can I contact?

IT
Web Services
Human Resources
Business Transformation
Centre for Technology and Innovation in Learning
Digital Library Services
Research Services
Careers Service

Our phone, in person, and email services are currently unavailable.

Self-service portal: View your current tickets or log a Help4U call

Are you: * staff?student?applicant/external?

I am * ApplicantExternal

University of Dundee Applicant ID

UCAS Number

First name(s) *

Surname *

Email Address *

Telephone *

University of Dundee email address * Include all dots - J.Bloggs@dundee.ac.uk

Alternative email address *

Contact Telephone Number

Your alternative email address will be used with a problem logging in or with a request to reset your password.

Enquiry type *

Which Service *

What can we help you with

Staff ID *

Date of Birth *

What can we help you with?

First line of home address *

Student ID number *

Date of Birth *

Summary (Maximum of 50 characters') * Please give a brief summary or title.

If your enquiry relates to:

an on campus PC please include PC details. Need more info?
your password see our Password Management Portal information before submitting this form
dMail, have you tried our help pages?

Summary (Maximum of 50 characters') * Please give a brief summary or title.

Summary (Maximum of 50 characters') * Please use 'Report a fault or problem' for any service disruptions.

Summary (Maximum of 50 characters') * Summary examples: 'Wireless network enquiry' or 'ICS website feedback'.

Summary (Maximum of 50 characters') * Please give a brief summary or title.

Visitor Accounts more information. Need more info?

A shared email address is used where it would not be appropriate to use a personal email address.

It allows staff in departments that provide centralised services e.g. HR or printing services
It allows multiple users to monitor and reply to e-mail sent to an e-mail address e.g. help desk
It provides students with a single contact to different school departments, such as academic departments, library services, or financial aid.
It can be used in configuration of a database to send email automatically.

In most instances an Office 365 shared mailbox is appropriate. This allows a group of users to view and send e-mail from a common mailbox and to share a common calendar, so they can schedule and view vacation time or work shifts.

Note: If you are a student you must have authorisation from a senior member of staff within your school.

A distribution list of colleagues or peers allows you to contact groups of users easily.

You can create many Distribution Lists yourself, click here for more info.

PC name - Need more info?

You can reset your password using our password management portal.
Need more info?

Password information

Staff must be granted access rights to a shared mailbox in order to view and send mail.

Room Mailboxes are special resource mailboxes that are used to reserve physical locations, such as conference rooms, auditoriums, and training labs. After an administrator creates room mailboxes, users can easily reserve rooms by including room mailboxes in meeting requests.

Equipment mailboxes are assigned to resources that don't have a specific location, such as portable computers, audio-visual equipment, or vehicles.

Name and email address of user to be added *

Name of Shared mailbox *

Current name of shared or room mailbox *

New name of shared or room mailbox *

Email address of new owner *

Building *

Name and number of room *

Do you wish the booking of this room to be restricted to a defined set of users? * YesNo

Please provide the email addresses of individuals or the name of a Public group to whom access should be restricted. e.g. CLS-Staff

Email address of users requiring full access rights (first) *

Email address of users requiring full access rights (second)

Email address of users requiring full access rights (third)

Name of mailbox *

Email address of person who needs access *

Please provide brief details of why you need a login on sky:

Username of first account If you have more than one standard University account and the one you prefer to retain as your main account is due to expire you can request a transfer of accounts.

Username of second account

Number of Visitor Accounts * One account per visitor.

Date Required

No. of Days required (max of 28 days)

Staff ID *

Your Sky Userid:

The URL of the web site with which you will be using MySQL:

The name of the web site with which you will be using MySQL:

Please provide brief details of why you need a MySQL login:

Number to be forwarded to:

Next number to be forwarded to or voicemail:

Name to be shown to callers:

Name to be displayed on your phone:

Extension Number

Name of Generic Email Address: *

Name of shared mailbox: *

Email address of additional mailbox owner:
Add another owner

Email address of removed mailbox owner:
Add another owner

The owner of this mailbox is responsible for logging this request with UoD-IT

Email address of generic mailbox owner: *

Email address of additional mailbox owners:
Add another owner

Additional mailbox owners

Name of distribution list to be created:

Would you like this list to remain private? YesNo

Details of issue * On Campus - include details /location

Uploading files: Please use email attachments to upload any files (screenshots, etc) to this call. Once you get your acknowledgement email, simply reply to it and add the attachments.

Data protection statement
In completing this form you consent to any information you provide being held and processed by the University of Dundee for the purpose of administering your request. Your information will be held in manual and electronic systems. It will not be passed to any third party.

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