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In person

We have four campus service points

Opening hours and locations

 

 

Give us a call

+44(0)1382 388000

08:45-17:00 weekdays only

 

 

Email

help4u@dundee.ac.uk

IT answers 7 days a week



Self-service portal: View your current tickets and find answers to common questions

 












Your alternative email address will be used with a problem logging in or with a request to reset your password.













Please give a brief summary or title.

If your enquiry relates to:

Please give a brief summary or title.
Please use 'Report a fault or problem' for any service disruptions.
Please use 'Report a fault or problem' for any service disruptions.
Summary examples: 'Wireless network enquiry' or 'ICS website feedback'.
Summary examples: 'Wireless network enquiry' or 'ICS website feedback'.
Please give a brief summary or title.

Visitor Accounts more information. Need more info?

A shared email address is used where it would not be appropriate to use a personal email address.

  • It allows staff in departments that provide centralised services e.g. HR or printing services
  • It allows multiple users to monitor and reply to e-mail sent to an e-mail address e.g. help desk
  • It provides students with a single contact to different school departments, such as academic departments, library services, or financial aid.
  • It can be used in configuration of a database to send email automatically.

In most instances an Office 365 shared mailbox is appropriate. This allows a group of users to view and send e-mail from a common mailbox and to share a common calendar, so they can schedule and view vacation time or work shifts.

Note: If you are a student you must have authorisation from a senior member of staff within your school.

A distribution list of colleagues or peers allows you to contact groups of users easily.

You can create many Distribution Lists yourself, click here for more info.

PC name - Need more info?

You can reset your password using our password management portal.
Need more info?

Staff must be granted access rights to a shared mailbox in order to view and send mail.

Room Mailboxes are special resource mailboxes that are used to reserve physical locations, such as conference rooms, auditoriums, and training labs. After an administrator creates room mailboxes, users can easily reserve rooms by including room mailboxes in meeting requests.

Equipment mailboxes are assigned to resources that don't have a specific location, such as portable computers, audio-visual equipment, or vehicles.











Complete this form to send arrange for an email message to be sent to:

  • all staff
  • all students
  • a group defined by College, School, Support Service, year group or student type











If you have more than one standard University account and the one you prefer to retain as your main account is due to expire you can request a transfer of accounts.

One account per visitor.
Maximum period of one month.
This will help us confirm your identity.














Add another owner

Add another owner

The owner of this mailbox is responsible for logging this request with UoD-IT



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On Campus - include details /location

Uploading files: Please use email attachments to upload any files (screenshots, etc) to this call. Once you get your acknowledgement email, simply reply to it and add the attachments.

Data protection statement
In completing this form you consent to any information you provide being held and processed by the University of Dundee for the purpose of administering your request. Your information will be held in manual and electronic systems. It will not be passed to any third party.

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