Agent Portal guidance

We are really pleased to introduce our new Agent Portal. Using our new Agent Portal will make it much easier to manage the applications you submit to Dundee.

Registered agents will receive an email with their new username and temporary password details with instructions for how to log in.

From the Agent Management Dashboard all Agent Portal users can:

• create and submit new applications from the Agent Portal
• carry out tasks on behalf of your applicants, e.g. upload documentation
• view all applications submitted to us by you via the Agent Portal
• edit your own contact details

Agency managers will also be able to:

• view and edit the contact details we hold for your agency
• edit agency staff contact details
• create Agent Portal accounts for other members of staff from your agency
• view all applications submitted to us via the agent portal by all staff in your agency
• assign applications to agency staff

Once you have an account we strongly encourage all agency staff to submit new applications through our agent portal so that you are able to view and check the status of these applications in the portal. Any new applications submitted through our Apply Direct system without using the agent portal will not be visible in agent portal.

If you have any general questions, please contact your International Recruitment Officer  who will be able to support you.

How to log in

Our Agent Portal User Guide gives detailed instructions and screenshots for each part of the agent portal.

If we have created your agent portal account you will have received an email from us which confirms your username and temporary password.

When you log in for the first time you will be asked to change your temporary password to something memorable and secure that only you know. Your password should be a minimum of 8 characters long and must contain: at least one upper case (A-Z), one lower case (a-z), one number (0-9), one special character (! ? * % ( ) @ # $ ^ & + - =).

As a security measure, your temporary password will expire after 60 days, so please ensure you log in to your agent portal account and change your password before then. If your temporary password expires, please contact our team at [email protected].