Learning Spaces Technology Support Team Analyst

We are recruiting for an exceptional individual to join us as a Learning Space Technology Support Team Analyst. This role will be part of a team helping to deliver the University's Learning Space Technology Strategy. This is a permanent role.

Reporting to the Learning Spaces Technology Support Team Manager, this role will include assistingstaff and students with accessing applications and University wired and wireless networks, the setup and troubleshooting of AV technology and configuration for courses as well as special events. Digital & Technology Services are committed to supporting the long and successful history of teaching at the University. Critical to this is the University teaching spaces which this role is key in maintaining.

Your priorities will include:

• Being a keypoint of contact for users of Learning Spaces Technology,logging andre solving queries, incidents, and standard requests relating to both equipment and applications
• Providing preventative maintenance and assist in keeping Learning Spaces Technology equipment in a satisfactory condition.
• Identifying areas for Service Improvement

Who we're looking for:

• Someone who can demonstrate passion for the delivery of a comprehensive range of high-quality audio visual (AV) and IT technical services to the Universitycommunity.
• Someone who can demonstrate excellent customer service skills
• Someone who has a solid understanding ofthe use of Panopto, MyDundee / Blackboard within a higher education environment

Any offer of appointment will be conditional upon the individual having, or being able to obtain, the right to work in the UK. Prospective applicants are encouraged to review UK Government immigration guidance to assess their eligibility to work in the UK, including consideration of visa options that may be available to them, prior to applying.

We are one of the UK's leading universities - internationally recognised for our expertise across a range of disciplines and research break-throughs in multiple areas, including science, medicine and engineering, amongst many others. Conveniently located on the banks of the River Tay, our main city-centre campus is at the heart of Dundee - an up-and coming,friendly, compact and affordable city with a rich heritage in design and technology. We also have campuses at Ninewells Hospital and in Kirkcaldy which are easily accessible via local transport links.

This post does not meet the minimum requirements for visa sponsorship under the Skilled WorkerRoute. We are therefore unable to consider applicants for this post that require sponsorship to work in the UK. For further information about this position please contact Iain Gordon, Head of End User Services at [email protected] find out more about Digital &Technology Services please visit www.dundee.ac.uk/it

The diversity of our staff and students helps to make the University of Dundee a UK university of choice for undergraduate,postgraduateanddistance learning. Family friendlypolicies, staffnetworks forBME,Disabledand LGBT staff, membership of Athena SWAN, the ECU Race Equality Charter and Stonewall as well a full range of disability services, create an enjoyable and inclusive place towork.