Refer a student to Stay on Course if you are a member of staff

Updated on 23 April 2022

If you are a member of staff and are concerned about a student you can refer to refer them to the Student Support Team

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Some students can find it difficult to manage university life, and they don't always find the help they need. Attendance levels can drop and their level of course work or academic performance can begin to suffer.

Stay on Course offers early support to help students so they are not put at risk of failing the module, the year, or their studies. It is a ‘Flag-and-Follow’ approach with academic departments flagging up the student issue, which will then be followed up by the Student Support Team. Thus enhancing the student experience, aiding transition and retention.


If you become aware that a student:

  • drops their attendance at classes
  • consistently submits course work late
  • struggles with the course in general
  • is considered to be in need of help by their academics

If you feel the student needs help from specialised student services departments (such as Academic Skills Centre, Disability, or Counselling), please refer them directly to the that service as you usually would.

Follow up

Let us know so we can:

  • invite the student for a chat
  • assess their needs of help and support
  • work with them to put together an individualised Stay on Course plan
  • help them follow the plan and get back on course
  • keep you informed of their progress regarding the above with their consent
  • securely record the information, so the Exam Boards and/or the student can make use of it, should that be required

Students who are not responding to either email or phone messages

If you have tried to contact a student via email inviting them to come in for a meeting and they haven't responded we would suggest telling the student in the email that “you may be referred and contacted by the Student Support Team if you do not respond to this email." That allows us to send an invitation from Stay on Course for a meeting, some students respond better to this as they may have concerns about sharing personal information with academic staff.

If you have immediate concerns about their safety you can contact the Enquiry Centre to get help from support services on campus. If it is out of hours alert the emergency services with your concerns by dialling 999.

Students reluctant to receive help

If a student is reluctant to receive help, we would suggest emphasising that we are here to help, not to make any judgement about them. Working with us will give them the best chance of succeeding on their degree path.

If a student is not attending classes and friends/students have not heard from them

If your student is not attending class and none of their friends or other students have heard from them you can contact us by emailing

We will try to make contact with the student and if necessary visit the student in their accommodation to ensure that they are ok.


Confidentiality is always maintained. No personal information either verbal or written will be disclosed to anyone else outside of Student Support without the student’s consent, unless they or someone else is at risk. Some non-personal statistical information will be shared within the University for administrative purposes. If they are referred to other student services they will not share what is discussed with them unless they give their consent.


Student Support Team

+44 (0)1382 381900

Guide category Staff support