The Student Support Team are here to help with issues or challenges that are impacting on your studies or yourself personally at University.
Due to government policy in relation to COVID, and in our aim to ensure safe experiences for our students and staff, we have introduced a Triage approach to appointments.
If you require support or advice, in the first instance you will be required to e mail email@example.com or firstname.lastname@example.org. From here you will receive a reply offering advice, support or guidance by e mail or by a Teams appointment. Alternatively, if assessed as urgent you will be offered an appointment at the office at an allocated time in the hope that we can support you to resolve your difficulty. Unfortunately, drop-in appointments at the Enquiry Centre at this time are discouraged.
You can contact the above e mail addresses between 8.45am and 5pm or alternatively the Enquiry Centre is open for allocated appointments between 9.30am and 4pm closing for lunch between 1-2pm. (Please note Wednesdays The Enquiry Centre opens at 10am).
If attending at the Enquiry Centre, please ensure you are free from any COVID symptoms, please use hand gel on arrival, wear a mask unless exempt and ensure a 2m distance from others. If you are dropping into the office, you may have to wait due to a reduced number of staff being available and you may receive a quicker response by email.
The Student Support Team is made up of 5 core members:
- Joan Muszynski, Student Support Advisor (Campus)
- Nicole Robertson, Student Support Advisor (Residences)
- Stuart Butler, Accommodation/Support Worker
- Sarah Browne, Support Worker (Wellbeing and Sexual Violence Prevention)
- Michael Allardice, Student Support, Academic Skills Tutor & Honorary University Chaplain
Each member of our team has different specialisms, but we all offer support for a wide range of issues including:
- Staying on course with your studies
- Changing course
- Managing stress
- Difficulties with anxiety and/or depression
- Issues with flatmates/accommodation
- Personal difficulties
- Gender Based Violence
- Peer Support
We will, of course, refer you to any specialist help within the University or externally as required.
Stay on Course
In conjunction with the Academic Schools we run the Stay On Course programme to help you to keep on track with your studies. The Student Support Team will discuss, in confidence, with you what help and support is available and will work with you on a Stay on Course plan for you to follow that will help you get back on track.
Once you are back on track and things improve for you; we will still keep in contact occasionally, to offer friendly encouragement and to ensure that you continue to progress in your studies.For more information about the Stay On Course programme please see our pages For Students and For Staff.
Student Support Team
The Enquiry Centre