Costs incurred for using the library services

Cost of replacing damaged or lost material

Cost required to replace damaged/lost Standard loan items are charged at £30 each, the average replacement cost.

Damaged/Lost locker keys incur a charge of £25 to replace the lock mechanism.

All other borrowable items, including Inter Library Loans, Multimedia, 1 day and 7 day loan items, will be charged the full current replacement cost.

Fines

From 3rd October 2016

Standard Loan £1 per day
7 Day Loan £1 per day
1 Day Loan £1 per day
Inter-library Loan £1 per day
Lockers £1 per day

Lamination of posters

Minimum per job £1.00
A4 £0.10
A3 £0.20

Service offered at Duncan of Jordanstone Library only.

Stationery

A4 Acetate (standard and colour photocopy) £0.50
A3 Acetate (photocopy) £1.00
Binding Set (Acetate cover; Black cover; Ring binder) £1.00
Ring Binder (Plastic comb spine, any size) £0.20
Items sold at Duncan of Jordanstone Library only

Photocopying of University of Dundee theses

Total cost includes the following:  
Administration charge £15.00
Cost per page £0.10
Postage At cost

How to pay for charges

Charges can be paid online by debit or credit card through your Library account. Alternatively, payment by card can be made over the phone (01382 384087 during advertised Help Services hours).

Please note, part payment of charges is not accepted and the total amount due must be paid in a single transaction.

If you have any queries about your charges, please speak to a member of staff or phone the Library on 01382 384087.

Refunds

You may be eligible for a refund on a library charge if we have invoiced you for a book which is subsequently returned before we re-order a replacement.  This is at the discretion of the Library.

In the event that a library charge is to be refunded (either fully or in part) the Library will make the refund to the card account from which the original payment was made.  If, for reasons beyond the Library's control, the refund cannot be made to the originating card/bank account, the refund will be made to an alternative bank account provided by the payer.