Journal articles sourced as Inter-Library Loans (ILLs) from the British Library are supplied as encrypted PDFs

This method is known as secure electronic delivery and is the default. It works by means of software called DRM Lite which ensures that the item is only used as permitted by the rights holder. A document may be accessed on multiple devices including MacBooks, laptops, tablets and smartphones.

However, you are required to register for the BL's On Demand service and have a recent version of Adobe Acrobat Reader (v10 or above) installed on your device(s). Note that the University of Dundee student and staff desktops have the fully compatible Adobe Acrobat Reader DC installed.

Here are answers to some questions you may have.

Questions you may have about the registration process

The process will certainly be smoother if you register before or at the time of requesting. If you register only when your first document arrives, you will have to wait for between 10 and 15 minutes before you can open it.

It's entirely up to you, but it has to be between 6 and 25 characters and without spaces. You should avoid using the @ symbol which can cause documents to fail to open.

Again it's entirely up to you, but it has to be between 8 and 20 characters and must contain at least one uppercase character from A to Z, at least one lowercase character from a to z, and at least one numeric character from 0 to 9.

We suggest that you use your email address, but the most important thing is that it should be an email address which you check regularly.

As long as you place your ILL request through the Library & Learning Centre (LLC), there is no charge. Your On Demand account is merely a mechanism for receiving documents, not ordering them. 

Questions you may have about receiving documents

The sender will appear as Make sure emails from this address are not being routed into your junk mail folder. The subject header will contain British Library Order and a reference number.

No, you must be connected to the Internet.

We recommend using Internet Explorer or Firefox.

Adobe Acrobat Reader may not be the default PDF reader for your web browser. UoD IT will be able to advise on how to resolve this issue.

Additional information