The Library & Learning Centre (LLC) values your feedback on our services. Your comments and suggestions help us improve your library experience. Your recent comments and our replies can be viewed here.
Valentine's Survey 2022
Our valentine’s survey ran at all our campus libraries from Monday 7th February, finishing on Monday 14th February 2022. The survey was in the form of “love letters”. Our users were asked what they loved about the library’s service or what we could improve upon.
In general, our users appear satisfied with library service and 84% think we are awesome!
The most frequently mentioned feature of our library services is our staff at 53%. Our study environment was commented on by 44% of respondents and 23% provided feedback on our resources. Suggestions received (Do More- 8%) included ideas for additional resources, use of study space and opening hours.
A selection of your comments
Valentines Survey 2020
The survey took place from Monday 10th February to Monday 17th February 2020. The survey took the form of ‘letters’ and our users were asked to write to express either their love or dissatisfaction with the library service.
All four sites participated in the survey – Main Library, DJCAD, Ninewells and Fife.
Responses
Most of the comments we received were about the staff (47%) in our libraries. Feedback about our study spaces (27%) and resources (27%) were included in many letters. In general, our users appear satisfied with services we have available and 79% think we are awesome!
Thank you for completing our valentines survey. A full analysis of this survey - LLC Valentine's survey analysis is available.
The opinions of our users really matter to us. All feedback is taken into consideration for future policy and planning for the Library and Learning Centre.
A selection of your comments
Valentines Survey 2018
In February 2018 we conducted an informal survey asking library users to write a ‘love’ or ‘break-up’ letter to the library.
Responses
| Library | Responses | 'Awesome' | Mixed | 'Do more' | Blank |
The majority of the comments we received were about the study spaces (34%) and the staff (35%) in each library. For the most part, they were very positive. The new features and rooms of the refurbished 1st floor of the Main Library received many favourable responses. The computers in our libraries (13%) received mixed feedback and our resources and facilities (14%) were included in many letters. In general our users appear satisfied with the material and services we have available and 76% think we are awesome!
All of the free text comments have been analysed and where appropriate relevant feedback has been referred to our Partners for further investigation and action. A full analysis of this survey with recommendations and actions is available. LLC Valentine's survey analysis The opinions of our users really matter to us. All feedback is taken into consideration for future policy and planning for the Library and Learning Centre.
A selection of responses
Main Library
Duncan of Jordanstone Library
Robertson Trust Medical Library - Ninewells Hospital
Fife Campus Library
A selection of our actions
| Comment | Action | Completed |
|
"Blinds for postgrad suite as it is very bright and hard to see all morning" |
Blinds to be fitted | 6 March 2018 |
|
"Walk into level 1 a bit bright" |
Review of all Main Library Lighting; Specific lights disconnected |
Ongoing |
|
"Plugs need to be repaired on group study tables" |
A monthly schedule in place to check fuses and power sockets |
Ongoing |
|
"reserving desks at exam times by leaving their belongings" |
New signage in Library sites | 12 March 2018 |
| "provide markers for the boards" | Available |
Please ask at the enquiry desk |
|
"consider making Google Chrome the default browser" |
Referred to our IT colleagues |
If you set Google Chrome as your default browser, your profile remembers for the next time you login |