October 2019

Thank you to everyone who filled in our paper questionnnaire at our InfoZone and Enquiry desks during the month of October.  This was to enable us to measure the quality of our library service.  We define quality as the provision of a friendly, knowledgeable and timely service to satisfy our user requirements.

We received 209 completed surveys.

Our Results 

Customer Service Questionnaire 2019 results

Survey participants

Customer Service Questionnaire 2019 participants

A selection of comments

Customer Service Questionnaire 2019 comments

October 2018

Our results

Results 2018 questions

Survey participants

Results 2018 participants

A selection of comments

comments 2018

October 2017

Our results

Results 2017 questions

Survey participants

Results 2017 participants