The Library & Learning Centre (LLC) values your feedback on our services.  Your comments and suggestions help us improve your library experience.  Your recent comments and our replies can be viewed here.

Service Delivery Annual Survey

The Library & Learning Centre commissioned Alterline to conduct our Annual Survey.  The survey ran from 23 November to 14 December 2018 and we invited 18,710 students and members of staff to complete the survey.

Thank you to all our repondents, we received 1552 responses.

The opinions of our customers really matter to us, as the results of this and other feedback received feed in to future policy and planning for the Library and Learning Centre.

Our key result

How would you rate your overall quality of the service (friendly, knowledgeable and timely) provided by Library & Learning Centre?

Annual survey quality SS

Respondents were asked to provide three words to describe the library.

The top ten were

Helpful; Busy; Modern; Useful; Friendly; Comfortable; Accessible; Welcoming; Resourceful; Spacious

Annual Survey cloud SS

 

Comparisons (selected questions) 2017 / 2018

Annual Survey 2017-2018 comparisons image

 

Service Delivery Annual Survey - Other Library Members

During the same time period our other library members for example Subscribers and SCONUL members were also invited to complete a similar survey.  958 users were emailed and we received 62 responses.

Key Result

How would you rate your overall quality of the service (friendly, knowledgeable and timely) provided by Library & Learning Centre?

Annual Survey quality OLM

The top five words used by our other library members used to describe the library - Helpful; Accessible; Friendly; Comfortable; Spacious

Annual Survey cloud OLM

Our action plan will follow shortly.

February 2019

Service Delivery Annual Survey Results Students and Staff

Service Delivery Annual Survey Results Other Library Members

 

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