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Frequently Asked Questions

What is information security?

Information is a critical asset to our University. Much of any organisation’s value is based on its information including:

  • Intellectual property
  • Teaching and research information
  • Processes and organisational structures which define how the organisation operates

The goal of information security is to support the organisation’s business objectives while maintaining an appropriate level of security.

More information can be found on our Information Security page.

What is malware?

‘Malware’ comes from blending the words malicious and software together and is an umbrella term that covers any software which runs on your device and performs unauthorised tasks. This includes elements such as:

  • Viruses
  • Spyware
  • Adware
  • Browser hijacking

Malware can get into your computer by clicking on infected links (social media, email or compromised websites), via email attachments or from other people's computers that have been compromised across a network connection.

More information can be found on our Viruses and malicious software page.

What is Phishing?

Phishing is a social engineering technique used by cyber criminals to steal personal information. It can be used for the purposes of identity theft, fraud or any other malicious attack.

More information can be found on our Phishing page.

How can I get free anti-virus software?

All managed computers (Student & Staff Desktops) are protected by anti-virus and updates are handled by IT. 

Personal devices

To comply with University policy, please make sure that your antivirus is constantly up-to-date. You should install the latest security updates for your OS as soon as possible and regularly thereafter.

  Windows You can install Microsoft Security Essentials for free (available for Windows 7,8,10 operating systems only). Check if your computer needs an update via the Start Menu.

   Apple Security updates are available from the Apple website.

How can I report fraud?

All information security incidents must be reported to the IT Service Desk.

Incidents involving personal data require to be reported to the University Data Protection Officer.

Alternatively, you can seek help and guidance on our Other resources page.