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Disability IT Support Service

This page relates to the IT Support and Services which are provided by UoD IT to ensure that our IT systems are accessible to everyone.  This includes a variety of software packages available on our managed desktop computers, and additional IT support for students with adjustments during examinations.

For all general disability enquiries, please visit the University of Dundee Disability Services website, or contact them directly by phoning the Reception on +44(0)1382 385402 or by emailing disability@dundee.ac.uk.

Information for Students

For queries regarding your personal Student Support, please get in touch with the Disability Services Reception.

For any general support with Assistive Technology, such as applications found on the Student Desktop, please visit the Service Desk in the Main Library or submit a support ticket through the Help4U form.  Alternatively, for service registered students, there is a drop-in session held in Disability Services on a Wednesday afternoon between 2:00pm and 4:00pm, if you require a quieter space to discuss any issues. 

Please contact Reception for more information about how to attend one of these sessions.

Information for Staff

Every member of University Staff has a responsibility to ensure that any content that they are creating or uploading to myDundee, or any other Learning and Teaching resource, is in an accessible format.  This means that the content must be correctly typed and formatted, with suitable alternative text provided for any images.  Images of text, such as scanned documents, are discouraged as it is difficult to interact with these documents with Text-to-Speech platforms.  Any created video content must also be provided with a full transcript. 

Inaccessible documents can lead to difficulties for disabled people trying to interact with the content. Often content is produced with good intentions, but unfortunately is inaccessible. Whether this is intentional or not, it can lead to the exclusion of people with various disabilities, and such discrimination is prohibited by the Equality Act (2010).

Members of staff can contact Rhouri McAlpine (Usability and Accessibility Officer) directly by phone on extension 84016 or email r.d.w.mcalpine@dundee.ac.uk to discuss and/or advise on any issues or questions.

Disability IT Exam Support

For all students undertaking any Main Degree Examinations, all adjustments will be put into place automatically by the Examinations Office.  No additional course of action needs to be taken, as long as the adjustments have been approved by Disability Services.  For any queries regarding adjustments, please contact the Disability Services Reception.

For all other School-organised class tests or mock examinations, these adjustments will not automatically be put into place.  This must be organised through the School themselves, as it is their responsibility to ensure any additional IT support requirements are arranged prior to the event.  This only applies to additional support required, such as the use of a computer to write exam answers, and not for support such as additional time or a separate venue, as this would not necessarily involve IT support.

To arrange IT support, you must fill in the IT Disability Exam Support Service form.  Please give a minimum of 10 working days notice, as without this we cannot guarantee the support can be arranged without it.

All Teaching Staff must be aware of this process and must check the adjustments they are responsible for with their School's Disability Support Officer (DSO) at the start of every semester.  This is a legal requirement for all Teaching Staff.

Software on Campus

UoD IT make a number of programs available on the managed Student Desktop that fall under the category of Assistive Technology.  To find out more about what is available, please visit the Software on Campus page (coming soon - 05/12/2017).

For any members of Staff who feel like they may benefit from the use of this software, please log a call with Help4U.

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