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A-Z of Services

This page lists the information and communication technology services provided by UoD IT. If you can't find what you are looking for please let us know by submitting the Help4U online form.

Click on a letter to find what you're looking for:


a |  b |  c |  d |  e |  f |  g |  h |  i |  j |  k |  l |  m |  n |  o |  p |  q |  r |  s |  t |  u |  v |  w |  x |  y |  z | 

a

  • Accessories
    IT Buying | For staff and departments. Choose from the University's approved range of software and hardware.
    Student Store | For students. Get personal PCs, laptops, and other devices at a great price.
  • Accommodation
    How to connect to the internet using the Network Service (wireless and wired) in University accommodation.
  • Accounts
    IT accounts for staff, students and visitors - FAQs.
  • Anti-virus Protection
    Guidance for students and staff.
  • Assistive Technology 
    The University provides a selection of assistive technology for its disabled students and staff.
  • Associate Staff
    Associate staff should submit the HR Associate Staff Request Form. 
  • Audio Visual Support
    AV support for Central Learning & Teaching Facilities.

b

  • Box (File store, sync and share service)
    Cloud based storage solution with unlimited storage and access.
  • Buying
    IT Buying | For staff and departments. Choose from the University's approved range of software and hardware.
    Student Store | For students. Get personal PCs, laptops, and other devices at a great price.

c

  • _TheCloud wifi
    _TheCloud wifi allows guests of the University of Dundee to connect to the internet.
  • Cognos
    The login page for accessing Cognos. You have to be set up to access data in Cognos - contact Service Desk with your requirements.
  • Computers
    IT Buying | For staff and departments. Choose from the University's approved range of software and hardware.
    Student Store | For students. Get personal PCs, laptops, and other devices at a great price.

d

e

  • eduroam
    eduroam is a wireless network that provides users with internet access when visiting other Universities and Colleges.
  • Email
    An email, calendar and task management resource for students and staff.
  • Encryption
    How to secure information on devices, removable media and in files/folders before sharing.
  • Exams - See Disability exam support for departments

f

g

  • Gartner
    Gartner is the world's leading information technology research and advisory company. Login with your UoD username and password to access IT analysis and advice for users and technology providers.
  • Get connected
    How to connect your devices and get online fast on campus or in University accommodation.

h

  • Hardware Catalogue
    IT Buying | For staff and departments. Choose from the University's approved range of software and hardware.
    Student Store | For students. Get personal PCs, laptops, and other devices at a great price.
  • Help Desk (IT Service Desk)
    The single point of contact for getting help with IT-related incidents, service requests and queries.

i

  • Information Security
    The University's information security policies support our organisation's business objectives whilst maintaining an appropriate level of security.
  • Institutional Software Licensing
    A list of all software licensed at the University of Dundee and associated licensing agreements e.g. Campus Agreements and MS Select.
  • IT Accounts
    IT accounts for staff, students and visitors - FAQs.
  • IT Awareness
    Information on support resources and Beginner workshops.
  • IT Buying
    For staff and departments. Choose from the University's approved range of software and hardware.
  • IT Service Desk
    The single point of contact for getting help with IT-related incidents, service requests and queries.
  • IT Suites
    Centrally managed IT facilities for students and teaching staff.

 

j

  • There are currently no items under this heading.

k

  • There are currently no items under this heading.

l

 

m

  • Managed Desktop
    This service is soon to be decommissioned for University staff managed devices. Have you tried our alternative offering, the all-new Staff Desktop?
  • Microsoft Student Advantage
    Free Microsoft Office software for University of Dundee students.
  • Mobile Phone Service
    Providing a comprehensive guide to ordering a Mobile Phone through Service Desk.
  • Mobile Devices Email
    Connecting your mobile to your University email account.
  • Monitors
    IT Buying | For staff and departments. Choose from the University's approved range of software and hardware.
    Student Store | For students. Get personal PCs, laptops, and other devices at a great price.

n

  • Network Services
    Providing support with queries, faults and service requests (including changes to cabling installation) relating to network connections.
  • New Students 
    Key information for students who are new to the University.

o

  • Office 365 
    Your suite of products, including tools for communication, collaboration and productivity.

p

  • Password Management Services
    An online facility that allows students and staff to change their University password independently, 24 hours a day, on any device.
  • PC Availability Feed
    Find out real-time where and how many student desktop PCs are free on-campus.
  • Power BI (Pilot 2017)
    The University currently supports numerous business intelligence tools. This pilot aims to assess the suitability of Microsoft's Office 365 BI offering as an alternative to existing reporting tools.
  • Printing and Pay2Print
    Printing facilities and payment methods for students and teaching staff.
  • Publications & Policies
    Relating to using Information and Communication Technology.
  • Purchasing
    IT Buying | For staff and departments. Choose from the University's approved range of software and hardware.
    Student Store | For students. Get personal PCs, laptops, and other devices at a great price.

q

  • There are currently no items under this heading

r

  • There are currently no items under this heading

s

  • Secure Mobile Working
    This University service helps to ensure information accessed by staff on mobile devices (smartphones and tablets) is appropriately protected.
  • Security - Computer & Network
    The University's information security policies support our organisation's business objectives whilst maintaining an appropriate level of security.
  • Service Desk (IT Service Desk) 
    The single point of contact for getting help with IT-related incidents, service requests and queries.
  • Skype for Business
    Skype for Business offers a single interface that unites voice and video calling, instant messaging, sharing and collaboration all rolled into one tool.
  • Software Licensing (Institutional)
    A list of all software licensed at the University of Dundee and associated licensing agreements e.g. Campus Agreements and MS Select.
  • Staff Desktop
    The all-new Staff Desktop service for University Windows PCs and laptops.
  • Student Advantage
  • Student Desktop
    The Student Desktop service is on all central IT Suite, teaching room and lecture theatre PCs.
  • Student Store
    Buy personal PCs, laptops, and other devices at a great price.
  • System Account Registration Form
    Required for systems that need a specific account in order to operate – e.g. systems operating scientific or engineering instruments; systems that need an email address.  

t

  • Telephony Service
    Advice and resources relating to all aspects of telephony.
  • Test Account Registration Form
  • Available for staff responsible for supporting IT and require access to computing facilities to carry out managed testing.  
  • _TheCloud wifi
    _TheCloud wifi allows guests of the University of Dundee to connect to the internet.
  • Third Party Access Registration Form
    Accounts for temporary, authorised access to University of Dundee core infrastructure and business systems. Suitable for consultants, contractors etc.
  • Training
    IT training for staff and students.

u

  • UoD Dropbox
    This service is soon to be decommissioned following Box deployment. Please see our Box webpages for an alternative, free file storage option.
  • UoD_WiFi
    UoD_WiFi provides users with a wireless connection to the University Network when using a personal (suitably specified and configured) device.

v

  • VPN (Remote working) 
    The UoD VPN allows authorised users to access University of Dundee services from off-campus locations using a suitably specified and configured computer with a suitable internet connection.
  • Virus Protection
    Guidance for students and staff.

w

  • Windows 7 support
  • Help is available for staff and students looking for tips with using Windows 7.
  • Wifi in Accommodation
    How to connect to the internet using the Network Service (wireless and wired) in University Accommodation.
  • Wifi
    Provides users with a wireless connection to the University Network when using a personal (suitably specified and configured) device.

x

  • There are currently no items under this heading

y

  • There are currently no items under this heading

z

  • There are currently no items under this heading
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