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My Dundee Upgrade | Fri 06 Jan 2017

We’re performing a planned upgrade to My Dundee that will take it offline on Friday 06 January 2017. This work will make the platform a more secure, stable place to work within and use to get or provide study materials. Be sure to download anything you need beforehand.

If you have any questions about this upgrade, please contact the IT Service Desk (ref #1114). Updates will be given via IT Status

07/12/16

Scheduled Maintenance

IT Security risks | How we report them

We've been looking at the way we communicate all things IT Security risk in response to the global increase in cybersecurity incidents.

A secure IT environment 

Your information environment and infrastructure is robust and our end point security includes all advised preventative measures. However, sophisticated incidents are now a real world threat that all measures in existence are struggling to run apace with and address in this modern age. What we can do is improve the way we communicate incidents to you, students and staff, so together we can take control and avoid risks.     

Coming soon

We're adding a new section to IT Status where we'll report all things related to IT security risk, such as fraudulent emails (phishing scams) that might be doing the rounds. To make this work, we need you to tell us when you receive suspicious emails to your University inbox, so make sure you report anything as soon as you see it to the UoD IT Service Desk. We'll keep you updated as we progress with the plan...

Remember, always think before you click/send info in response to an email, and if you're not sure about something, we're here to help. 

More on think before you click

An email cannot corrupt your device or get your personal information on its own, you have to interact with it. Think:

  • When you receive an email to your University account, consider if you were expecting correspondence on that topic, from that recipient. If you weren’t, and the message is calling for you to act either by sending information, clicking on an active link, or downloading an attachment, first ask the IT Service Desk to confirm its legitimacy. 
  • Never tick/check enable macros on attachments, unless you explicitly need to and trust the sender. 
  • Don’t run a program if you don’t know where it has come from and haven’t chosen to install it yourself. 

> More on Information Security

16/08/16

Service Updates

NSS Results | UoD IT triumph

The University has achieved record results in the National Student Survey (NSS) again this year, ranking top 10 in the UK.

Team success!

The overall response to "I have been able to access general IT resources when I needed to" (Q17.) is an important success measure for UoD IT and we've achieved a fantastic result yet again! Perception/satisfaction has increased positively on last year, and at 95% UoD IT ranked:

  • Top in Scotland
  • 3rd equal in the UK – just 1% behind Oxford and Cambridge

A brilliant result that shows our collective impact on the student experience.

What the data captures

The NSS was taken by 82% of UoD final year students and asked 22 questions across 6 themes. Responses captured the perception of each student based on their experiences over the cycle of their whole journey at the University.

The excellent average ratings for Q17 show we have succeeded in minimising the impact of our own IT Transformation on the student experience for the 2015/16 graduating student cohort. They also showcase the high quality of service and support we aim to deliver to our students.

Now to chase that 5%...

12/08/16

Service Updates

Box for Android | An improved experience

Do you use Box at UoD on an Android device? If you're taking advantage of your FREE unlimited file storage, sync and share service in the cloud, then you'll be pleased to hear app improvements have arrived.

Why is it better?

The new, intuitive Box app interface is based on the common requirement found by Box from user testing. Accessing, consuming and responding on the go in Box can now be done with greater ease and efficiency.

So what's different?

Key actions and useful features have been grouped together and placed in more natural locations within the app to make simple flows. This means you can do things via the "shortest path" possible without cutting any corners or having to make many a click to achieve what you want to.

My app looks the same?

If you can't see the new experience, you'll need to go to your Google Play Store and update your app.

> More info on the updated Box for Android experience

09/08/16

Service Updates

My Dundee Downtime | Tues 15 Nov from 07:00-08:00

We're undertaking some essential maintenance that will take My Dundee offline on Tue 15 Nov between 07:00-08:00. Be sure to download anything you need from the platform before it becomes unavailable on the day.

If you have any questions about this interruption to service, please contact the IT Service Desk (ref #1107). Updates will be given via IT Status.

11/11/16

Scheduled Maintenance

Graduate Job Opportunity

IT Communications Officer (2 Year Training Programme)

Salary: £21,220 per annum  | Closing date: 23 November 2016

Did you receive a degree from the University of Dundee within the last 2 years? We want to hear from you.
 
You're reading this because you want to know what the University of Dundee IT’s Training Programme has to offer you. A career in communications is perhaps not something you've considered before, but you're ambitious and understand that having workplace experience on your CV could be just the springboard you need to take you to the next level. If you agree with the above statements, great, you're in the right place.
 
We’re transforming how we do IT, so this is a unique chance for you to join us and contribute to the big ambitions we have for UoD IT services and the way we deliver them, including how they are communicated.
 
UoD IT's 2 Year Training Programme will develop your communications skills in a fast-paced, diverse environment. Internal and external training opportunities will allow you to build your confidence and take the lead to ensure the continued engagement of students and staff with their IT Services at the University of Dundee. We'll work with you to hone your talents and define the voice and listening ear of UoD IT in a challenging, rewarding setting. Our aim is to help you make a difference to your university by enhancing the UoD experience for others as it relates to IT facilities, services and operations. As a key member of our Technical Transition Team, you will work closely with support and technical colleagues to develop an understanding of how an enterprise IT function in the higher education market works first-hand, whether you have an IT/Computing background or not. This dual exposure, where communications is front and centre, will set you up well for any career pathway because you will gain skills that are in-demand no matter your sector of choice.
 
So if you're looking for a role that leads to a dynamic future, IT Communications Officer is it.
 
> Read full description/Apply online

30/09/16

Service Updates

My Dundee Downtime | Tues 04 Oct from 09:00-09:20

Got a 9am lecture on Tues 04 Oct? My Dundee will be offline from 09:00-09:20, so make sure you download what you need early. Some timely maintenance is being performed to maintain your learning environment.

Just a quick note about Safe Assign while you're here... we're aware it isn't performing quite as expected and have the vendor looking into it. Please do be patient when submitting things just now, they will upload in time. 

> More about who to contact for what on IT Status

30/09/16

Scheduled Maintenance

Discovery Research Portal upgrade

The University’s Discovery Research Portal (Pure server) will be upgraded on Monday 05 September 2016 between 07:00-08:00. The service will be unavailable during this hour window.

More info can be found on IT Status

28/08/16

Scheduled Maintenance

IT Buying update | For staff and departments

We've moved on to creating the other service information you need now that the University's Hardware Catalogue is in place. You'll be pleased to hear that an online form for hardware requests is now up and running, and we're working on something similar to simplify the process for anyone trying to buy software too.

Coming soon

'How to Buy' help that will answer questions such as:

  • Will my device be secure?
  • How long will my device last?
  • What support can I expect?

> Some of it is online already

11/08/16

Service Updates

New email features | Likes and @mentions are here!

New Microsoft email functions have made their way into the online version of your University email...

Likes - how do I use them?

Highlight things within a collaborative email setting using the social media gesture we all know and love. Get the general consensus, confirm you've got the message without needing to send another email, or show that you just really like what's been said in the emails you receive with the Like function!

To Like a message, simply click the thumbs-up icon in the reading pane. This turns the icon from grey to blue, notes within the email that you liked the message and adds a thumbs-up icon in the email list view. Anyone on the thread can Like a message, and their Likes are identified and captured within the message as well. If someone likes your email, you’ll receive a notification letting you know. 

@mentions - how do they work?

Use @mentions to clearly direct and enhance what people get out of your emails by putting focus on them. Highlight the actions they need to take or content that's relevant to them, and make sure they receive a copy of your email without having to return to the top of a long thread to add them in while you write.

To use Mentions, simply add the @ symbol in the body of an email and a pop up address book will appear. Start typing the name of the person you want to tag and select them from the directory. They'll be automatically added to the To: line, their name will be highlighted blue in the message and they'll receive an @ flag in their inbox next to the message. They can also sort by their @ messages to make sure they respond to all emails they're mentioned in.

We hope you find them useful as tools to support the way you work!

> More info on these features 

Also coming soon is Focused Inbox, an enhancement and improvement of the Clutter feature. Read more about it before it arrives

01/08/16

Service Updates

My Dundee | Unavailable 18-22 July 2016

The University’s learning platform (My Dundee) will be unavailable from 18-22 July 2016 due to upgrade. Please ensure you download any learning resources you may need over this period before the start date of the change. 

Why are we upgrading? 

To add a collection of new features and fix some outstanding bugs in the system that will notably improve Turnitin (plagiarism, submission and marking tool) and Collaborate (online classroom). For full details of this upgrade, see the release notes. 

Why on this date?  

As with any change which renders a core University system unavailable, selecting a suitable time period to undertake the work is difficult. These dates were selected to minimise impact on staff and students, as well as to avoid overlap with examinations. 

Module and Programme Leads 

To assist with contingency planning, Module and Programme leads who have new modules starting on Monday 18 July or have assessment or submission requirements between Monday 18 and Friday 22 July are requested to log these using the capture form. 

If you have any questions regarding this upgrade, please contact the UoD IT Service Desk quoting change 907

07/07/16

Scheduled Maintenance

Replacing the gateway between us and the internet

Did you read our latest email? 

We recently told you to expect issues with internet access on Tuesday 21 June between 19:00-20:00 if you're working on the University network on or off campus. If you've misplaced the message, not to worry - it's still available

We'd like to share the story behind this change and what it is we're doing - interested? Please visit the Network Refresh Blog to learn more.

16/06/16

Project News

New network | Live in test room

We've made significant progress with the University’s network refresh project and wanted to share it with you all. The team joined the Cisco and Dell campus networks last week, which has opened the door for pre-migration testing – a huge leap forward! Read more about it at the Network Refresh Blog.

14/06/16

Project News

Today is Ransomware Information Day!

For the past three months, there’s been an increase of ransomware incidents across the globe. Only in the United States, 320,948 incidents have been reported while 38,068 have been found in the UK.

The Swiss government along with other industry players are holding a Ransomware Information Day, to inform you of the risks and how to protect yourself from this type of malicious software.

Here's a map with the most incidents reported by country:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What is Ransomware?
Ransomware is a type of malicious software, sometimes called a ‘Trojan’, that auto-installs on your device without your consent. The Trojan, once installed, locks the computer and requests a payment (ransom) from you to unlock it.

How to protect your device?
There are several ways you can take against ransomware and other malware:

  • Do not open .ZIP (compressed file-format) attachments unless specifically requested by a trusted sender.
  • Keep your firewall turned on – for computers on campus this is already done for you.
  • You should back up your files/data on UoD shared folders only. In the event of a ransomware infection, data stored on personal or USB/hard drive type devices may be permanently lost.
  • Do not click embedded hyperlinks in emails.

Beware that ransomware can also be downloaded from accessing malicious websites.

Check this infographic from Microsoft or have a look at our videos for more security tips and advice.

19/05/16

Virus and Security Alerts

UoD shortlisted for Digital Innovation by the Times Higher Education!

Times Higher Education logo‌The University of Dundee has been shortlisted for the ‘Outstanding Digital Innovation in Management and Administration’ category of the Times Higher Education Leadership & Management Awards 2016.

The awards celebrate the higher education sector’s leadership, management, financial and business skills, and showcase the extraordinary innovation, teamwork and commercial acumen of higher education institutions.

UoD IT launched its transformation journey almost 2 years ago and thus far has brought in several additions to support the University’s goal of becoming Scotland’s leading University. The award is for the deployment of our file store, sync and share service – Box, which recently has also been awarded for the most Innovative use case by Box.

We were the 1st UK Higher Education Institute to launch Box across our board and since then it has radically transformed the way we work; simplifying everyday collaboration and helping us achieve our institutional transformation goals.

This is a prestigious opportunity for our University and we are pleased that the UoD IT team is being recognised for!

The awards ceremony will take place on Thursday 23 June in London, with more than 1,000 guests expected to be in attendance. More information can be found at: http://www.thelmawards.co.uk/thelma2016/shortlist

17/05/16

Project News

UoD wins the Box Innovation Award in London!

Over a year ago we were the 1st UK Higher Education Institute to launch Box across our institution to prepare our students and staff for the digital era.

We want to enable our peers to work effectively, no matter where they are, either at the University or at home. Our aim is to offer solutions that will simplify everyday collaboration and empower innovative academic research.

As of yet, around 8,000 UoD members have joined the Box cloud, with 750,000 uploads occurring every week and 50TB worth of data stored on our system!

Box has not only enabled us to digitally transform the way we work, but has also helped us explore new ways of better safeguarding our data. With ground-breaking features like Box Zones, we can be transparent and store our data in the local region and not thousands of miles away – hence face all new challenges around cybersecurity, privacy and regulatory compliance.

Our team was in London last month to attend the annual Box World Tour event and share our story. Paul Saunders, our CTO & IT Director, was one of the key speakers and explained how we filled the gap around working with highly-secure data whilst maintaining flexibility for our researchers.

What came to our surprise was when Aaron Levie, the CEO & Co-founder of Box, took the stage and awarded the University of Dundee with the Box Innovation Award for its digital transformation!

You can view photos and a video of our Service Delivery Manager, Ally Gentles, receiving the award at the following link: https://uod.box.com/v/box-world-tour-2016

We are very proud of this achievement and want to thank all members of our team for their contribution to make this happen.‌ ‌‌ ‌

To join our Box community, visit http://uod.box.com. If you are new to Box, why not check out the ‘Welcome to Box’ folder and get up to speed fast?

13/05/16

Project News

Expect intermittent loss of internet access on Tuesday 03rd May

When?
Scheduled maintenance will take place on Tuesday 03rd May between 18:30-21:30.

How will it affect me?
There will be a series of short service outages (x4) within the work window – each lasting a few seconds that will result in temporary loss of the University’s connection to the internet.

If you’re on-campus:
 Access to external internet services will be affected – e.g. Office 365 (email), Box, Facebook etc.
 Access to internal services will be unaffected – e.g. My Dundee, eVision etc.

If you’re off-campus:
 External connections into our network will be intermittently affected – e.g. people working from home, distance learners and vpn users.

What & why?
A series of changes will be made to the hardware responsible for the University’s online connection to external internet sites – i.e. our Border Gateway Router that links to the JANET network. This work is required for the successful implementation of the University’s new network.

Any questions?
Please send your queries through the IT Service Desk, quoting change number 867. You will be kept informed at IT Status should any issues arise.

29/04/16

Scheduled Maintenance

Changes to the Staff Laptop

We have removed the power manager software from the Staff Laptops. This change empowers you take control of your device and choose the power management settings that best meets your needs.

Your Staff Laptop has returned to the Windows default power settings and you are encouraged to set up your own power management settings based on whether you are mobile or working in a docking station.

To find more information on how to set up your power management settings, check out this handy guide: http://uod.ac.uk/1RiGFFT.

If you require assistance or more information, please contact the IT Service Desk.

31/03/16

Scheduled Maintenance

Network Refresh: What it means for you

The University's move toward a new network is now well underway, with installation taking place as we speak. It is important that we set your expectations and make you aware that this is no easy feat - challenges do lie ahead in the form of changes and disruption that will affect all of us in some way.

We've outlined how we'll communicate and what we need from you in our latest newsletter, where you'll also find information on how to join a Q&A session to find out more. Real-time updates are being posted to the project blog to help you stay in the know.

21/03/16

Project News

Network Refresh: We’re starting to install hardware

‌We've now reached a critical point in the University's project to replace its core network. Your more reliable, stable, widely covered wired and wireless infrastructure has arrived and we're ready to start putting it in place.

We're entering Phase 1, but what does this mean? 

2,650 new Dell WAPs (wireless access points) and cabling need to be installed in University buildings across City campus, Kirkcaldy campus, Student Residences and the Botanic Garden.

Please note: These network components will not be activated until later in the year; your existing infrastructure will continue to function as normal.

What do I need to know? 

Teams of contractors from Xtreme will be installing new network hardware over the next few months. Please see the list below for the initial schedule. This will be updated as work progresses across the estate.

  • Scrymgeour Building, City campus from 07th - 18th March (excluding weekends) 
  • Bonar Hall, City campus from 21st - 25th March
  • Airlie Place, City campus from 28th March - 8th April (excluding weekends)
  • 11 Perth Road, City campus from 11th - 15th April
  • Tower Building, City campus from 11th April - 13th May (excluding weekends)

Will there be any disruption?

Some noise will be experienced and room access will be required. We have consulted the 'e-learning online examinations' calendar managed by LLC to ensure feasible maintenance times and where possible, contractors will work around booked learning and teaching activities recorded in the 'Central Timetabling and Room Bookings' system.

Call to action: If you have knowledge of any critical events that may conflict with the work planned, please do make us aware by contacting the IT Service Desk.

How do I keep up-to-date?

The nature of this work means that a regularly reviewed public schedule is necessary. We're developing this resource and will inform you all in due course. 

Your cooperation throughout the course of this project is very much appreciated and we look forward to bringing your improved digital campus into effect!

04/03/16

Project News

Upgraded Service: Introducing the Staff Desktop

Over the past year we have been developing your new desktop (available for PCs and laptops) to provide you with the tool that best meets your needs, to support the work you do.

We are now happy to announce, we are in the position to replace the previous Managed Desktop and roll out the new Staff Desktop offering to all staff University-wide. We have heard your feedback and tailored the new desktop accordingly, to offer you a robust enterprise system that encourages flexibility whilst meeting the University's requirements for secure, compliant computing.

To request it, simply log a call with the IT Service Desk.

Differences from the Managed Desktop

We have designed the Staff Desktop to be more reliable and easier to use than the Managed Desktop.
You can benefit from:

  • A faster login process.
  • A more flexible method of searching, installing and removing software.
  • A quicker method of requesting licensed/authorised software (e.g. Adobe Photoshop)

Please note: The responsiveness of these features are subject to your devices’ specifications.

Training and guidance

We have created user manuals, home-tailored support videos and a frequently asked questions (FAQs) section which can be found on our support website to help you help yourself - remember, we are always at hand if you need us. 

 

For more information, please check the dedicated web page: http://uod.ac.uk/staffdesktop

15/02/16

Project News

New, easier way of changing your University password!

Over the past year we have received valuable feedback from you on the Password Management services that we provide.

We wanted to simplify the process of changing passwords, promote self-service and empower you to take control of your passwords, rather than having to solely rely on IT help. For that reason, we have introduced a new tool that enables you to change your password independently, 24 hours a day, on any media device.

We’ve also altered the notification period of the password expiration messages. You will now be notified once per day, over the period of the 28 days prior to your password expiration date. This will give you sufficient time and prompt in advance to change your password and avoid losing temporary access to your accounts.

We consider ‘continuous service improvement’ a key principle of our transformation strategy and are confident this change will be welcomed by our community.

We look forward to hearing your views on our new password tool which can be found at http://uod.ac.uk/mypassword .

03/02/16

Project News

Update: Are you following the University's Network Refresh project?

It has been a few months since we announced the introduction of our new network project. We have made good progress and wanted to share it with you.

What have we been doing?

  • We selected and appointed a contract to our new network provided.
  • We are completing the high-level design and planning of the network.
  • We continue to negotiate with key partners to ensure maximal wireless coverage.

Head over to the IT transformation blog for more detailed information.

25/01/16

Project News

Checking Your Examination Results – January 2016

13/01/16

Service Updates

My Dundee (Blackboard) unavailable between 08-10th January 2016

Starting Friday 08th at 18:00 through Sunday 10th January 2016 My Dundee (Blackboard) will be upgraded, making the platform unavailable to students, staff and applicants. Please ensure you download any learning resources you may need over this period before the start of the change.

Why are we upgrading?

To ensure the platform remains in support and resolve outstanding issues with Forums/Discussions, Blogs and uploading ZIP files. In-demand new features that improve integration, Student preview, Grading, video and Portfolios will also be had.

Why on this date?

As with any change which renders a core University system unavailable, selecting a suitable time period to undertake the work is difficult. These dates were selected to minimise impact on staff and students, as well as to avoid overlap with examinations.

Module and Programme Leads

To assist with contingency planning, Module and Programme leads who have assessment or submission requirements between Friday 8th and Tuesday 12th January are requested to log these using the form here: http://bit.ly/1jD5VIN.

If you have any questions regarding this upgrade, please contact the IT Service Desk quoting change 802.

09/12/15

Scheduled Maintenance

SITS/eVision unavailable from 23rd – 24th November

The University’s Student Management System is being upgraded between Monday 23rd – Tuesday 24th November 2015.
SITS Live, eVision and IPP platforms will be unavailable to students, staff and applicants over this period.
Please contact the IT Service Desk quoting change 771 if you have any questions regarding this change.

06/11/15

Scheduled Maintenance

We’re building you a new network!

It’s been 10 months since we began our journey of transforming IT across the University to promote academically led innovation. We want to deliver efficient and robust enterprise systems to our users and provide them with the best tools to keep them creating, sharing and applying knowledge.  

To meet our transformational goals, we first need to invest and radically change our core infrastructure. Specifically:

  • Target key opportunities to improve student and staff experience
  • Modernise our data centres

We’ve been working towards achieving a more fit-for-purpose IT infrastructure because we recognize that the University’s network, which is used to carry information, data and communications, is the lifeblood of our organization.

 

We’re happy to announce that we’ve started rebuilding our core network!  

                                                                         

All feedback and suggestions regarding this change are welcomed and will be used to put data driven change into effect.

Be sure to check our transformation blog regularly as we will be posting updates during the entire process of the new network implementation.

04/09/15

Project News

Library & Learning Centre Website Launch!

‌We’re pleased to announce on behalf of LLC colleagues, that the University’s new LLC website is set to launch on Thursday 3rd September and we hope that its fresh, new look will be easier for users to navigate through to reach their‌ required materials!

What do I need to know?
The website landing page url (www.dundee.ac.uk/library) will remain the same, but all internal content has been reconfigured. Although re-directs are in place, we advise that University Services and Schools review and adjust any LLC url’s within documentation to mirror the new site post-launch where appropriate.

Project info:
Replacing the existing website has involved much hard work from both the LLC team and IT Web Development team, and signifies part of a much larger project to improve the University’s online presence.

Let the LLC team know what you think!
If users should come across broken links or would like to provide feedback on the new site, we ask that it be directed to llc@dundee.ac.uk.

Working together:
We’ll continue to partner up with colleagues across the University to achieve greater online consistency and importantly, to meet the needs of our user community.

02/09/15

Project News

WiFi Project Announcement

UoD IT are pleased to inform all students and staff that we’ve made progress with our project to replace the current wireless network.

What will the new wireless network do for me?
It will be faster, more reliable and more widely available across the University campus.

What do I need to know?
We have selected a potential wireless network supplier and are entering phase one of our “get a new network” project! Our selected vendor needs to conduct a campus wide survey as part of the implementation process.

Please be aware:
Surveys will be conducted at all locations by external contractors for a period of 4-6 weeks commencing Monday 3rd August 2015.

Our renewal of the wireless network is part of a much larger Network Refresh project and this modernisation of our IT infrastructure represents a crucial milestone in the transformational journey of the University.

We look forward to bringing your new UoD wireless network into effect.

01/09/15

Project News

Oculus Rift (VR) Demo – Tuesday 1st September

Oculus Rift (VR) DemoThere will be an Oculus Rift virtual reality (VR) demonstration running in the EduZone, Library & Learning Centre on Tuesday 1st September between 2pm and 7pm.‌‌

Led by members of our UoD IT team, the demo will consist of a variety of different games and experiences.

On show will be two Oculus Rift DK2’s running:

  • Live for SpeedOne of the most accurate racing simulators out there. The person with the single best lap time will win fame and glory!
  • DCS (Digital Combat Simulator): Flight simulator where you'll be placed at the controls of an A-10 Thunderbolt.
  • Elite Dangerous: Explore space and try and land a space ship in a hanger with real physics.

Regardless of your interest in gaming this is an experience that needs to be seen to be believed!

All UoD students and staff are welcome, so why not come along for an exclusive chance to see the bleeding edge of computer technology?

 

25/08/15

What is new on this site?

Windows 10 Enterprise: Not currently available in the Download Store

On the 29th of July 2015, Microsoft released its long awaited latest Operating System - Windows 10. We are sorry to report that it is not currently available in the University of Dundee Download Store.
 
Windows 10 Enterprise Edition is not included in the “free” 1st Year offer currently on public release via Microsoft and until it is released through our licensing agreement with Microsoft, we are unable to test its compatibility with our business systems, applications and storage - until this has been completed it will not be made available.
 
Staff are able to download via domestic channels should they wish to upgrade their personal home equipment, however, until our technical team have completed their testing with all UoD systems & storage we do not recommend, or are able to support it - some known compatibility issues are already coming to light.

30/07/15

Service Updates

Security Alert – Apple flaw in Mac devices

Recent discovery has reported the existence of a critical vulnerability affecting most Apple Mac models that could enable attackers to essentially re-program your computer to run its own code and gain persistent root access to it.

The following Mac devices were found to be vulnerable:

  • MacBook (13-inch Aluminum, Late 2008), (13-inch, Early 2009 or later)
  • MacBook Pro (13-inch, Mid-2009 or later), (15-inch, Mid/Late 2007 or later), (17-inch, Late 2007 or later)
  • MacBook Air (Late 2008 or later)
  • Mac Pro (Early 2008 or later)
  • Mac Mini 5.1

This vulnerability does not affect iPhone or iPad devices.

If you own any of the devices above, and do not have anti-virus software on your Apple computer, then you should download and install the free University anti-virus software.

Apple has not issued a firmware patch to fix the security flaw yet. In the meantime, all Mac users are advised to shut down their computers rather than put them in sleep mode by selecting 'Shutdown' from the Apple menu.

If you think your Mac computer has been targeted by this kind of flaw, or if you have any further queries, please contact the IT Service Desk.

09/06/15

Virus and Security Alerts

Let’s welcome _The Cloud!

It has been three months since we last launched our file storage cloud-based platform, Box. This time, we are taking a step further “in the clouds” and are bringing you another service to help you stay connected.

As a University of transformation with 18,000 students from 145 countries and 3,000 staff from 72 countries, we have links across the world with businesses, governments and world-class institutions.  We are truly aiming to bring the world to Dundee!

One of the things we wanted to do was to provide all members of our university, prospective students (and their families) and other visitors to have FREE Internet access at our institution. We are pleased to share with you our new approach towards keeping our guests connected with us – say hello to our new wireless network, ‘The Cloud’ WiFi!

The Cloud will run alongside our existing student and staff network and will be available in multiple venues across our campuses. The service will enable guests to go online quickly and easily – allowing free, fast access to the University network for visitors attending an open day or conference. This will enable thousands of our annual visitors to benefit from FREE and easy access to WiFi.

Some of you may already use The Cloud WiFi as it is available up and down the country on the high street etc.

We have already provided The Cloud WiFi at the TEPE (European) Conference and TEDx events to make it easier for our guests to share their experiences and knowledge. We are fundamentally transforming how we do IT, to ensure our community gains robust IT facilities to communicate with wider audiences.

Find more information about connecting to _TheCloud.

02/06/15

Project News

Old voicemail service to be removed

What is changing?

Last year we upgraded the University’s Telephony Service to provide an enhanced voicemail facility and since that time you have been able to access voicemails stored on the old system. On 15th June 2015 we will remove the equipment on which these messages are stored and this means you will no longer have access to these messages.

Why is this changing?

This change forms part of our drive to streamline IT and to direct our energies towards other priorities that aim to offer a better Telephony Service. In future, we are going to provide enhancements such as delivering voicemail to email, and to support call centre functionality.

How do I access old voicemails before 15 June 2015?

Dial 16300 and enter your OLD password to access messages saved in the prior system.

If you have any queries, comments, or concerns about this change please contact the IT Service Desk quoting change no 666.

 

21/05/15

Service Updates

Student Desktop Annual Software Review – Deadline 1st June 2015

Our annual software review (ASR) for the Student Desktop has begun and we require school and departmental input to assess our Learning & Teaching applications portfolio for the upcoming academic year.

Why do we have an ASR?

We review our software on an annual basis to ensure it meets changing needs and to determine whether demand remains for existing applications.

Want to have your say?

School Secretaries and key stakeholders have been informed that our ASR is taking place. If you would like to declare your continued need for existing applications and/or submit any requests for new applications, please refer to your departmental contacts.

We welcome student requests but ask that these be communicated and approved by the teaching staff from your school who can then submit on your behalf.

To rollout an updated Student Desktop in time for the 2015-16 academic year, we must confirm school requirements by June 1st 2015.

12/05/15

Project News

UoD Box deployment in the spotlight!

‌A few of us travelled down to London on Wednesday 6th May to attend the Box World Tour event and put the University of Dundee in the spotlight! UoD IT’s very own CTO, Paul Saunders, joined a panel of keynote speakers to discuss Box deployment at our higher education institution (HEI) and showcase our launch success story.

Box is our new file store, sync and share service which offers unlimited space, secure and easy access on multiple devices, and an efficient mechanism for collaboration to all UoD members. We are the first HEI in the UK to adopt Box across the board and have paved the way for others looking to adopt a cloud-based technology that enables users in a diverse environment to enhance their work flow and data interactions.

On the day, Paul said that the “University of Dundee staff and students were calling for easier access to content and much more innovative collaborative technology…using Box has fundamentally transformed the way we work on projects. We have a much more productive environment which impacts the overall output of our university.”

Our uptake of Box has generated a media storm of press releases which can be found below:‌‌UoD IT Box Transition Team

Since Box was deployed in March, our user base has grown to reach over 3,000 and we are confident that our 25,000 seats will be snapped up as news of this exciting service continues to infiltrate campus wide.

Whilst our transition team continues to promote Box for personal use to UoD members, it has also entered its second project phase intended to facilitate Box deployment for corporate use by Schools, Directorates and Societies. Successful implementation across the board will surely heighten our institutional productivity and both the student and staff experience.

We are proud to have partnered with Box as we progress through our current transformation.

Want to benefit from Box? Visit uod.box.com and power up your account!   

07/05/15

Project News

News

Our blogging service is changing

WordPress, the University’s blogging service, will be upgraded on 26 May 2015 between 07:00 and 09:00 hours.    

Changes include:

  • The Media Library will be improved providing a more visual and faster experience
  • The Visual Editor will provide distraction free writing options
  • The infrastructure will be up to date and secure
  • The configuration will be optimised to provide further general improvements to the service 

How are we handling these changes?

We have written to all WordPress administrators to inform them of what is changing, when it is changing and how they can help.  If you have not received this email and think you need to be involved please get in touch.

What is the impact during this upgrade?

All sites and blogs that use WordPress will be unavailable during the upgrade period.  

Who do I send my feedback to?

If you have any feedback, comments or concerns please the IT Service Desk in the usual way quoting change management number 586.

29/04/15

Scheduled Maintenance

Calling all students – UoD IT wants your feedback!

Positive transformation is a University wide ambition and we here at UoD IT are fully committed to this vision. We want to work together to achieve excellence and provide the highest quality services possible.

‌Receiving your feedback and suggestions is key to us getting it right!

In true spirit of this, our Service Desk Team - Gary, Jill, Julie, Kyle, Lorraine and Michelle - recently (13.02.15) took part in a “Best Suggestion Box Decoration” competition. We are pleased to announce that their inventive submissions will take pride of place throughout the Main Library from the 8th April to begin to receive valuable student reviews and suggestions for improvement - all you have to do is fill in one of our feedback cards

As part of our campaign, all feedback submissions will be entered into a monthly prize draw – through process of random selection the winner will receive £10 in print credits!  As the “suggestions box” scheme takes effect, further competitions will be added, so be sure to keep up-to-date with us on our Facebook and Twitter pages:

IT Staff are available from 10am-10pm 7 days a week at the Library Service Desk to support you and we look forward to the prospect of implementing your ideas...get your thinking caps on! 

08/04/15

Project News

New Office 365 app - Delve

‌A new application called Delve has been integrated into the Office 365 platform by Microsoft. Further information on the functionality of this tool can be found at https://products.office.com/en-us/business/explore-office-delve. To access this service, users must use the online web version of their email account and select Delve within t‌he Apps menu. ‌

06/04/15

Service Updates

McAfee PO Change on Staff PC Desktop

As part of an ongoing programme of work around security, we plan to enhance the security of the Staff PC Desktop to protect against malware and viruses by using McAfee SiteAdvisor.  This change will be rolled out on the 21st April 2015 and aims to minimise risk to the University as well as maximise your productivity.

How will this work?

  • If you access a website that is deemed a ‘serious risk’ you will be prevented from accessing it.
  • Websites deemed a ‘minor risk’ will notify you that there is a risk prior to entering the site.
  • When you search on the Internet you will notice ‘rating icons’ on your web search results and these indicate the risk of those websites suspected of harbouring malware and viruses.

 If you require access to a blocked website for legitimate work purposes, please contact the IT Service Desk and they would be able to unblock it for you.

03/04/15

Virus and Security Alerts

Accessing Box on the NHS Network

Student and staff feedback has highlighted issues with the accessibility of our new file store, sync and share service - Box - when on the NHS network.

NHS blocking has occurred in instances where UoD users have attempted to access Box via the commercial website (www.box.com) instead of through use of our secure custom domain.

For uninterrupted access on such networks it is advised that the Box platform be reached either by:

  •       Using the following URL – https://uod.box.com or
  •       Using the Box icon shortcut if on the student/staff desktop

 If you have any questions regarding this matter, please contact the IT Service Desk.

31/03/15

Service Updates

Welcome our new File Store, Sync and Share Service!

As a University of transformation, we are all aware that the spotlight is on us!

UoD IT box promo video screen (1)

We want to focus on achieving excellence in everything we do and this includes delivering the highest quality and standard of services possible. Our key purpose is to create, share and apply knowledge, and we must continue to find innovative ways to do these things if we are to become Scotland’s leading University!

downes-photoweb

Professor Downes, our Principal and Vice-Chancellor says:

we need to work so much better together than we’ve ever been able to before.

Following an evaluation of pre-existing tools we identified a gap in our service provision for a file store, sync and share service that would help our students and staff do their work efficiently and effectively wherever they may be.

As you may be aware, our appointed tool of choice is Box, an innovative cloud-based technology. Box specialists have been working in partnership with our dedicated UoD IT project team over the past few months to develop this service for user deployment and we are finally ready to share!

We are pleased to announce that this new platform has officially launched to all individual UoD users as of today (13 March 2015), with corporate use to roll out from April/May onwards. To join our fast growing network, simply visit uod.box.com and sign in with your usual University credentials – go ahead, see what Box can do for you!

Aaron Levie_CEO and cofounder_Option 1

Aaron Levie, CEO and Co-founder of Box says the University of Dundee is

one of the first Higher Education Institutions* in the UK to adopt Box…we’re incredibly proud and excited about that!        

 

We would like to take this opportunity to ensure transparency, provide you with key project and service information, and also communicate our intention to remain dynamic with this material, since it must in large part be developed through user practice.

All feedback and suggestions on your Box experiences are welcomed and will be used to put data driven change into effect - we want to be sure this service meets your needs!

Be sure to check out our project information and visit our service and support pages for further details - remember, we will be adding to our content continually so keep up-to-date with us!

* Other institutions are using Box on a smaller scale within individual departments and schools.

 

13/03/15

Project News

Have you got a Lenovo device? Beware of the adware.

This news item is aimed at members of staff and students who use Lenovo laptops and devices, and highlights a recent security development that you should be aware of.

Computer manufacturer Lenovo has recently discovered a hidden adware installed on their brand-new consumer computers. The adware, named Superfish, was identified after users have complained of popups and other unwanted behaviour.  

The malicious software is using a similar technique to malware by injecting third-party advertisements on Google searches and websites without the user’s permission.

Lenovo has taken action in removing Superfish from their consumer systems until they investigate the issues raised. For those of you who have recently purchased a Lenovo device, an auto-update will be available soon to fix the addressed issues.

The good news is that all Student/Staff Desktops do not include Superfish, even if they are manufactured by Lenovo, as we manage these security concerns centrally to prevent these issues.

If you think your computer may have been affected by Superfish, or if you have any other concerns, please contact the IT Service Desk.   

24/02/15

Virus and Security Alerts

Security Alert – Beware of University Email Compromise

Please be aware of this latest security attack which targets members of staff. The emails sent are very realistic and often use legitimate information from the University community.

According to an online statement from the Internet Crime Complaint Centre (IC3) and the FBI, there has been a significant increase of cases related to a wire payment scam, often identified as Business Email Compromise (BEC).

“The Business Email Compromise (BEC) is a sophisticated scam targeting businesses working with foreign suppliers and/or businesses that regularly perform wire transfer payments.” reports the statement by IC3.

The fraud scheme is relatively simplistic, with employees receiving a request to transfer funds by representatives of high management of their company.

There has been a recent BEC attempt at the University of Dundee to exploit information from one of our departments and likewise, other universities may be targeted.

There are several characteristics and hints that you need to “watch out for” to protect yourself from BEC and other online scams:

  • Spoofed e-mails very closely mimic a legitimate e-mail request.
  • Individuals responsible for handling wire transfers with UoD may be targeted.
  • Hacked e-mails will often occur with a personal return email address such as Gmail and Hotmail rather than a @dundee.ac.uk domain. (Emails may look like they have been sent from an internal address, however another address is stated when you attempt to reply.)
  • The phrases “code to admin expenses” or “urgent wire transfer” were reported by victims in some of the fraudulent e-mail requests.
  • Fraudulent e-mails received have coincided with business travel dates for staff whose e-mails were spoofed.
  • Be careful what is posted to social media and company websites, especially job duties/descriptions, hierarchal information, and out of office details.
  • Be suspicious of requests for secrecy or pressure to take action quickly.
  • Forward spam e-mails to spam@dundee.ac.uk . Do NOT attempt to open them, click on links in them, or open attachments. These often contain malware that will give subjects access to your computer system.
  • Beware of sudden changes in business practices. For example, if a current business contact suddenly asks to be contacted via their personal e-mail address when all previous official correspondence has been on a company e-mail, the request could be fraudulent. Always verify via other channels that you are still communicating with your legitimate business partner.

If you think you may have been targeted by this kind of scam, or if you have any further queries, please contact the IT Service Desk.

24/02/15

Virus and Security Alerts

Don’t be held to ransom on the Internet!

Intel Security (formerly McAfee) has recently reported an increase in the number of incidents in connection to the so-called CryptoLocker ransomware.

Ransomware is a type of malicious software, sometimes called a ‘Trojan’, that auto-installs on a user’s machine without a user’s consent. The Trojan, once installed, locks the computer and requests a payment (ransom) from the user to unlock it.

There are several ways you can protect your computer against ransomware and other malware:

  • Do not open .ZIP (compressed file-format) attachments unless specifically requested by a trusted sender.
  • Keep your firewall turned on – for computers on campus this is already done for you.
  • You should back up your files/data on UoD shared folders only. In the event of a ransomware infection, data stored on personal or USB/hard drive type devices may be permanently lost.
  • Do not click embedded hyperlinks in emails.
  • Beware that ransomware can also be downloaded by accessing malicious websites.

The good news is that all University of Dundee (UoD) students and staff are protected and if you have a computer at home you can also download UoD provided McAfee software to help avoid this type of situation.

If you think your computer may have been affected by ransomware, or if you have any further queries, please contact the IT Service Desk.

25/02/15

Virus and Security Alerts

iPad Mini Winner : #UoDIT12days

Congratulations to student Andrea Strachan for winning the iPad Mini on the UoD IT 12 days of Christmas competition!

Andrea met with us today (27 January 2015) to receive her prize and surprised us with a lovely thank you card, as well as a box of sweeties! In her own words, “thank you very much, I will make great use of it in the classroom.”

As a final year primary teaching student, we are sure Andrea will make great use of her new device!

All the best from UoD IT

04/01/15

What is new on this site?

SITs/eVision essential maintenance

Update: Wed 7 January

The Scheduled Maintenance for SITs has been completed earlier than expected and we are pleased to report that the SITs client is now available for use.  

 

The University's Student Management System SITS/eVision will be upgraded between Tuesday 6 January 2015 at 18:00 hrs and Thursday 8 January 2015 at 17:00 hrs.
 
Which services will be unavailable?
This essential maintenance means that SITS, eVision and IPP will be unavailable during this upgrade.
 
When will services be unavailable?
From 18:00hrs on Tuesday 6 January until 17:00 hrs on Thursday 8 January 2015.
 
Who will be affected?
All staff and students who access the above services.

What do I need to do?
There is nothing you need to do.  If you have any questions about these changes and how they will affect you please contact Service Desk quoting Change Reference 565.

04/12/14

Service Updates

Day3: UoD IT 12 Days of Christmas

Free anti-virus software

Protect your files, identity, reputation and your valuable time. Whether you are a member of staff or a student, get free anti-virus software that we've purchased just for you.  

Don't waste time dealing with a festive IT virus, protect your device! It's easy download and install your free copy, simply visit our Virus Protection webpage.



#UoDIT12days

14/12/14

What is new on this site?

Day2: UoD IT 12 Days of Christmas

Laser Pointers!

Would you like to deliver more professional presentations? Today's prize is a laser pointer with one hour of audio visual tuition in Dalhousie Building. 
  
We'd love to know what you like about our teaching rooms?  

UoD IT 12 Days of Christmas 2014

Post your views and the post that has the most 'likes' and/or the most comments will be the winner of today's prize draw.  

The winners of this prize were posted on Facebook and Twitter on Sunday 14 December and the winners were notified by email.



#UoDIT12days

13/12/14

What is new on this site?

Day1: UoD IT 12 Days of Christmas

A Cartridge in a Print Tree!

On Friday 12 December 2014, students were invited to retweet on Twitter or share on Facebook our tweet/post for our first competition day for a chance to win a £25 print credit.

Five prizes were drawn and users were notified on Saturday 13 December 2014.  We were astounded by the response! Thank you for everyone who took part on day 1 of the #UoDIT12days of Christmas!

12/12/14

What is new on this site?

UoD IT 12 Days of Christmas

We are very pleased to announce that we are going to sprinkle some festive wishes over the next 12 days.  

UoD IT 12 Days of Christmas 2014

Everyone across the University has worked really hard whether supporting students with their studies or doing the actual study itself!

IT is not often associated with positivity but as we continue with our organisational change we thought you all needed a bit of fun!

The next 12 days are set to bring our users some early Christmas presents.  Look out for details on our Facebook page at facebook.com/uodit and Twitter @UoD_IT and don't forget to use the hashtag #UoDIT12days.

Wishing all our users and colleagues a relaxing and fun break when it comes and good luck to everyone who enters our competition for the next 12 days!

11/12/14

What is new on this site?

Room Service scheduled maintenance

The Room Service (Residences System) is scheduled to be upgraded this week.  

Which services are impacted?
Room Service and the link between Room Service and eVision will be unavailable during this upgrade  and there will be a message informing student and applicants of this downtime on eVision.

When will services be unavailable?
From 19:00 hrs on Tuesday 9 until 09:00 hrs on Friday 12 December.  This follows extensive consultation with key stakeholders.

Who will be affected?
All staff and students (and applicants) who access the above services.

Further information
If you have any questions about these changes and how they will affect you please contact UoD IT Service Desk quoting Change No: 562.

09/12/14

Service Updates

Changes to Email Display Names

On Tuesday 2nd of December we will be modifying the way that your name appears on email to indicate whether you are a member of staff or a student. 

Why is it changing?
This aims to reduce the risk of users inadvertently sending emails to the wrong person with the same name. We believe that this small change will have a significant impact in reducing accidental loss of data and this approach is common practice across other Universities, public sector bodies (such as the NHS), and businesses.

What are the details of the change?

All staff email accounts will now end in '(Staff)' e.g. 'James Smith' will become 'James Smith (Staff)'. 

Student email accounts will end with one of the following appropriate nomenclature:

  • Applicants: '(Applicants)'
  • Undergraduate and postgraduate Students: '(Students)'
  • Research Students: '(PG Research)' 

These additional details will be visible to both UoD and non UoD email recipients and your email address will remain unchanged and will still work as before.  

What do I need to do?

There is nothing you need to do or change.  We do, however, encourage you to check email addresses prior to clicking 'send'.  If you have any queries about how to share sensitive data appropriately.  If you have any queries please do not hesitate to get in touch with the Service Desk.

01/12/14

Service Updates

Security Alert - Beware of Student Loans Company Phishing

Please be aware of the latest phishing attempt which targets students.  It's very realistic and a number of students have fallen for and reported it. 

 

Dear student,  

We have noticed that your account has not completed the required update necessary for future payments by the Student Loan Company. To ensure that your payment is not delayed, please kindly update your account to the newest version standard by submitting your details we have on record via the secure webpage  below.

Secure update page [link]

We apologise for any inconvenience.

Sincerely,
Student Loan Company

 

This email has NOT been sent by the Student Loans Company and it will direct you to an external website that will ask for your login and password details.  If you do receive this email please delete it immediately.

If you have followed the link and provided your details, or if you have any other queries about this security alert please get in touch with the Service Desk.

15/10/14

Service Updates

New University Website

A new look University website was launched today.  These changes mark the end of stage two of our Digital Transformation which has been made possible through the partnership of a small internal team.

What’s new?

  • There is a new UoD homepage.
  • The Course Finder tool will help current and potential students find the perfect programme to suit their needs.
  • Many key content areas have been rationalised and aligned to the University’s Transformation Strategy.
  • The design is fresh, clean and more responsive to our current and future customers. 

Who is on our University Marketing Team?

  • UoD IT Web Development Team
  • Admissions & Student Recruitment Marketing Communications Team
  • College Heads of Marketing and College Marketing/Web Colleagues
  • Dundee University Students Association (DUSA)
  • External Relations Team
  • Sponsored by: Vice Principal (Learning & Teaching) and the University Secretary

What do you think?

We would love to hear views on what has been achieved so far or to hear about any specific issues that have been noticed.

  • The ‘Leave Feedback’ option can found on the footer of each page.
  • Information about the project’s road map also provides a feedback form to register feedback.
  • The Project Team would also welcome feedback directly.

22/09/14

Service Updates

New Password Management Policy and Services – how will this affect you?

The University is changing the way passwords for IT systems (such as email, VLE and IT Suites) are managed, making passwords more secure and easier to change.

There are key things you must be aware of and do. This will help protect your information, the University’s data and reputation. Please see an example of how this can affect you personally by checking out the recent Apple Hacking scandal news.

The University’s Password Management Portal has changed and has been replaced by two new services.

  • Password Registration Service
  • Password Reset Service

For more information on what to set your password to and to use the two new password services please see the Password Management Services pages. The Service Desk will continue to be available to reset your password if you are having difficulties or if you would like assistance with using these services.

We recommend that you change your password now or at your earliest convenience – you will have up to 365 days to do this from the point at which you last changed your password. Note: certain users will have to change their password by 5 November and we will contact you directly if you are affected.

Help & Support

If you have any questions or feedback about this change please contact Service Desk.

23/09/14

Service Updates

Improving Pay2Print for all!

Pay2Print is a credit account system for staff, students and visitors to pay for printing and photocopying in central IT suites. 

We have been working quietly over the summer planning some important changes that will improve this service for students, staff and visitors alike. 

Pay2Print:

  • now provides you with full information about how much is available to spend, when your account has been topped up and when it has been used;
  • is even more secure, giving you greater peace of mind; and,
  • has an improved system which will be even more reliable than before.

What has changed?

When you are topping up your Pay2Print credit you will be asked for your University of Dundee (UoD) username AND password.  Also, if you choose to top up your account online you will be asked to agree to certain terms and conditions that advise you how we will protect your identity and bank account details.

How you use the system will remain unchanged.

Feedback and questions

Further information can be found via the Pay2Print webpages.

If you have a query or are experiencing any difficulties with this service please contact the UoD IT Service Desk in the Library, by email at help4u@dundee.ac.uk or by telephone at 01382 388000.

18/08/14

Service Updates

Windows 8.1 support statement

We have released a Windows 8 support statement to help users understand how Windows 8 can be used with out services.

05/06/14

Service Updates

Customer Satisfaction Survey - May 2014

A pilot customer satisfaction survey was carried out in May 2014 and found that 90% of our customers are satisfied or more than satisfied with how their incident was dealt with.

04/06/14

Service Updates

Microsoft Student Advantage – Free Microsoft Office for UoD students

Microsoft Student Advantage has landed at UoD – Office 2013 is now available to students for free via the Outlook Web App (dMail).

See Student Advantage for more info and instructions...

22/05/14

What is new on this site?

Migrating University network file storage

Netware, which provides the University’s network file storage, is nearing End of Life and our new Windows storage offers a more robust and compatible environment. We must migrate to the new file storage before the start of the 2014/15 academic year.

Students

  • You will have their network storage (H:) drives migrated to new storage between Friday 23 May and Friday 25 July.
  • You will be migrated one school at a time.
  • You will be unable to access your H: drive for 15 minutes during migration.
  • Student migration schedule.

Staff

We must migrate staff to this new storage by September as Central Learning & Teaching rooms will be migrating to Windows storage over the summer. Once this is done staff will not be able to connect to their network storage unless they too have been migrated.

  • We have already migrated some departments, including UoD IT.
  • We will work with College and School Secretaries and Heads of SASS to migrate schools and departments at a convenient time over the summer.
  • We migrate personal file storage (H: drives) for staff first.
  • At a later date migrate department file storage (e.g. S: drives).
  • File migration offers a good opportunity to clear out departmental network storage. UoD IT have created a new structure within their own department that allows easier sharing of files across the department and a more logical approach. We also moved all our files into an Archive and put only the files we needed into the structure. This also creates more storage capacity for the future.
  • Managed Desktop users will not be required to take any action following migration.

28/04/14

Project News

Network outlet activation costs

Following consideration of customer and staff feedback we have decided we will no longer charge to activate network outlets. On new builds and refurbishments we will work with Estates and Buildings to provide budgetary figures and only charge actual incurred costs to the project.

While we are pleased we can remove this cost from departments, we ask staff to consider if a network outlet swap can be arranged instead of a new connection. This will help reduce waste on the University network. We will routinely monitor port activity and if we find ports are unused for a significant period of time then we will disconnect them in consultation with the Local Analyst.

Help & Support

If you have any questions or feedback please contact Service Desk.

28/04/14

Service Updates

Did you know UoD IT were on Facebook?

For all the latest new, advice and helpful tips (as well as the odd bit of trivia) you can find us on Facebook - www.facebook.com/uodit

Tell all your friends!

16/01/14

Publications and Policies

Coming soon... Information Security Week

In collaboration with IT Services at the University of St Andrews we will be holding an Information Security Week from the 10th to 14th February. Throughout this week we will be hosting talks, sharing best practice and having a drop-in clinic to raise awareness among staff and students of information security issues.

Speakers from the University of Dundee, University of Abertay Dundee, BT, Information Commissioner's Office, NHS Tayside and worstkeptsecret.com have already confirmed and more will be added in the coming days.

 

 

08/01/14

What is new on this site?

Upgraded and improved Office 365

Microsoft will be upgrading our Office 365 service in just under two weeks, bringing us many new features. The upgrade will take place between 5pm and 7pm on Sunday 13 October 2013. The service will be available throughout this time but here’s what you should expect during the upgrade:

  • If you are using Outlook when your email is upgraded, you will be asked to close and re-open Outlook.
  • If you happen to be checking your email with the Outlook Web App when your email account is updated, you may need to sign-out and sign back in.
  • If you have delegated access to your email account to someone else (or had access delegated to you), you may experience a brief period where access to the delegated account isn’t available.

After the service upgrade, you’ll notice some immediate changes:

A quick list of benefits:

  • 50GB Mailbox
  • File uploads up to 250MB
  • Faster and even more secure access
  • Office Web Apps – review and make changes to documents via your web browser.
  • Access to Outlook Web Apps including – Action items, suggested meetings, LinkedIn contact syncs, Facebook contact syncs, Bing maps and Calendar and Contact Sharing.

As well as these features, the upgrade of Office 365 will enable us to rollout SharePoint and SkyDrive Pro in the future. This will provide a comprehensive platform to allow students and staff to collaborate online effectively and employ best practice document management.

02/10/13

Service Updates

ICS is changing – Welcome to UoD IT

Information & Communication Services (ICS) are changing. We have a new vision for delivering information technology at the University of Dundee. We are committed to delivering IT services that enhance the student experience at the University and allows staff to work towards the ambitious aims of the University over the next 20 years. We want our services to be more secure, resilient, efficient and effective – and our team is up for the challenge.

We are also committed to working with our colleagues across the University where resources and requirements differ. Collaboration is a key theme of the University strategy and we believe that across the institution there lies considerable expertise that is not being utilised due to artificial departmental boundaries and we hope to bring this together to both improve services, and make IT provision more efficient.

We know that there is much work to do but we are already making progress. Recent student-driven initiatives like the library ground floor refurbishment and providing WiFi in student residences has involved considerable collaboration from different departments to produce high-quality services for students – this is the model which we must pursue to be successful. 

In light of this re-focus, it is time for a new identity for the team that deliver IT. ICS does not best reflect what we do – we deliver information technology and we work with a lot of colleagues to deliver it. For this reasons we are changing our name to University of Dundee Information Technology (UoD IT). IT, delivered across the institution, by the institution and for the institution. With this name change also comes a new identity which we will be rolling out over the semester so do look out for it.

23/09/13

Service Updates

Support ending for the SOE & Windows XP

Windows 7
During the last academic year we have been rolling out a Windows 7 to staff across Colleges and Directorates throughout the University.  Currently over 1000 staff are enjoying the improved functionality and security as well as access to Office 2013 and a wide range of applications via the self-service provision - Apps on Demand. The Managed Desktop/ Laptop is available to all staff - contact Service Desk to request.

Windows XP
The Managed Desktop replaces the SOE so from January 1 2014, the SOE will no longer be supported. If you are using the SOE then you should have been contacted by a colleague from within your department to arrange migration to the Managed Desktop. If you have not been contacted or have any questions please contact Service Desk.

Please note that Microsoft technical assistance for Windows XP will not be available after April 8 2014. For more info see: http://windows.microsoft.com/en-gb/windows/help/what-does-end-of-support-mean

Help & Support
If you have any further questions please contact Service Desk quoting Ref No. 76082.

23/09/13

Service Updates

Newly refurbished Main Library Ground Floor

On Monday 2 September at 2pm the Principal will open the newly refurbished Main Library Ground Floor. This major investment from the University has transformed this area to a bright and vibrant study environment. Media rooms and pods have been installed with an international theme to reflect the diversity of our students.

UoDIT, Estates & Buildings and DUSA have worked in partnership with the LLC to deliver this project, which will enhance the learning experience of our students.

UoDIT contribution to the project:

  • Installed 80 brand new PCs
  • Extra printers and cash loader
  • New network equipment room
  • New network cabling and equipment
  • Additional WiFi points = more coverage

02/09/13

Service Updates

Managed Desktop webpages - LIVE

New on the website - Managed Desktop support pages. 

Visit our Managed Desktop pages to find out more about this service, read our FAQs and troubleshoot known issues. 

As always, we welcome your feedback on these pages - please submit via the Help4U online form. 

29/07/13

What is new on this site?

New CTO & Director of UoD IT

The University's new Chief Technology Officer & Director of Information & Communication Services, Mr Paul Saunders, took up his post with the department on Monday, 27th May, 2013.

30/05/13

What is new on this site?

Changes to Wireless Frequency Regulations

Following Ofcom changes which may affect use of radio microphones used by departments and students groups see Wireless Frequency Regulations - Guidance for Staff & Students for more information.

11/03/13

Publications and Policies

Your IT @ UoD - October Issue

Find out the latest service and project news from UoDIT in the first issue of our new regular newsletters, Your IT @ UoD.

19/10/12

What is new on this site?

Welcome to Help4U, our self-service portal

‌Staff and students can log IT calls using Help4U, our self-service portal. As well as being able to log incidents and service requests 24/7, you can now check the progress of your calls online.

Within the self-service portal you can also search our growing Knowledge Base for articles that will help you with common queries and known issues.

Visit www.dundee.ac.uk/help4u, click on the link to self-service and login with your standard username and password.

18/09/12

Service Updates

Change required to VPN settings

We are moving to a new Virtual Private Network (VPN) service. This is required by Janet UK, who provides our network connection to the rest of the UK.

This means that EXISTING VPN users who wish to continue using the VPN service will have to change their settings. We plan to retire the existing service on Tuesday 21 August 2012 and users must change their settings by then. User can update their settings from now.

Guidance on how to do this is available here: VPN Settings

08/08/12

Project News

Network Configuration Work

Over the coming months, UoD IT will be updating the network infrastructure on City Campus. This essential work will simplify the network design, resulting in cost savings and technical and efficiency advantages. Before this work can be done we need to reconfigure network components across the campus. This work will be rolled out from now until the end of May.

  • View Proposed Schedule

28/02/12

Project News

Desktop Upgrade

Your new student Desktop is now available in central learning & teaching facilities featuring Windows 7 and Microsoft Office 2010.  More information

05/09/11

Service Updates

Wireless Printing

Wireless printing is now available on campus using Pay2Print Wireless. This will make it much easier to send your work to an IT suite printer if you are using a laptop or other suitable device. For more information see Pay2Print Wireless

09/09/10

Service Updates

Accessing files when working from home

Our Novell Netstore system (network storage, H:/ and S:/ drives) is no longer supported by the vendor and was not maintainable by UoD IT. In order to ensure that we can provide a high level of service to the whole University we are migrating our storage to Microsoft's Windows Storage.  

Following this migration you will have to access files in a different way from home. As a reminder, you must not access sensitive data (link) from personal devices and if you need to work on this kind of data remotely then you should request a Managed Laptop(link) from your line manager. 

As you will understand, we cannot support individual's home PCs. We are reviewing options for secure file sharing but at this time we ask that you utilise OneDrive which is accessible through your Office 365 account.  Log in to your account via http://webmail.dundee.ac.uk and navigate to the OneDrive option at the top menu. More information on how to use this service.

04/06/14

Service Updates

Checking Your Examination Results – January 2016

13/01/16

Service Updates

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