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About Us

Our mission

We support the University by delivering a range of IT services that support research, learning and teaching, and administration. The University's mission to become Scotland's best University is the primary focus of the Information Technology Strategy for the University of Dundee. 

Our core values

  • Valuing people
  • Working together
  • Integrity
  • Making a difference
  • Excellence

Our IT Strategy aims to support:

  • Student and Staff Experience
  • World Class Research
  • Data-Driven Decision Making
  • Responsible IT

Our principles

  • One IT - we all work together across the University to achieve the goal of becoming Scotland’s leading University. 
  • IT Operational Excellence - we must be the best at what we do in order to provide value.
  • Secure Compliant Computing - we will meet our legal and moral responsibilities in safeguarding our data and it is embedded in everything that we do. 
  • Customer Service Focus - we will understand the opportunities and challenges that all of our customers face and partner with them to develop solutions.
  • Continuous Service Improvement - the on-going investment in our people, processes and technologies.  We must stay current with the rapidly changing landscape of the University and it’s desires for excellence.

Organisational Transformation

Our Strategy

Balances academically led innovation with robust enterprise systems and this requires a review of working relationships, coordination of resources and teams across the whole University to bring forward 'One IT'.

One IT defined

The efficient coordination of resources in those teams supporting information systems across the University - this requires significant organisational change.

Project blog

We have set up a project blog that will provide news and updates to all our stakeholders on the key parts of our transformational plan.  

Our Management Team

  • Director of IT - Jonathan Monk
  • Deputy Director (Infrastructure & Research Computing) - Vacant
  • Assistant Director (Business Services) - Mark Lloyd
  • Assistant Director (End User Services) - Julie Christie

How do we work with the University?

The UoD IT Management team maintain contact with key stakeholders at a strategic level. The IT Business Partners further enable this and work across the University to help facilitate the definition and further development of UoD IT provided services in response to agreed strategic drivers. More information to follow on this over the coming months.

Contact Us

IT help & support

The IT Service Desk / Help4U is the single point of contact for day-to-day service requests, issues and questions.

General enquiries

Postal address:

University of Dundee
Computing Centre, Park Place
DD1 4HN 
(Google Maps)

Reception Tel: 01382 384140

Fax: 01382 385505


Please see specific information about our complaints procedure.