Maximise your online experience when remote working
Updated on 13 January 2021
The UK’s broadband networks are under considerable strain with so many people remote working during the coronavirus pandemic.
Internet Service Providers (ISPs) are doing what they can to provide as much capacity as possible to support the country.
You can help to reduce the strain on the network and maximise your remote working experience by taking some simple steps:
- If you are logged in to the VPN, avoid using your device for other non-work or study internet services. Check when to use the VPN, because you might not need to use it.
- If you connect to the internet via Wifi make sure you have a good strong signal. If you find your signal is weak, try moving closer to the router.
- Avoid streaming audio or video if you can.
- If you have to stream video try reducing the resolution from 4K to HD, or HD to SD, which could save around 75% bandwidth.
Be aware of internet usage
Be aware of what everyone else in your home is doing on the internet. Try to work with them to not overload things when you need to work. For example:
- disconnect other devices from Wifi if they are not using the internet
- agree with other people in your house what the priorities are at different times of the day
- reboot your broadband router (at least weekly), as this will flush out any bugs in the system
- understand at times of peak usage you cannot always expect to get the advertised speeds (domestic broadband connections are sold as a shared service)
- ensure you are aware of your broadband contract details, any usage limits, and make sure you know the contact and account details for your ISP in case you need to talk to them for technical support
No broadband or a poor connection
If you don’t have broadband or your wired/wireless broadband is poor, you can try to use 4G and set up a personal hotspot. We recommend that you:
- understand your data usage limit, and if all data in your contract is available for use as tethering or if there is any fair use limit
- use your phone to carefully monitor your data use, but make sure you have correctly set the day of the month when your allowances renew