Guide

Access student software from home

Updated on 7 October 2020

We are trying to make as much student software available for use at home from your own computers. There are a few different ways to access these depending on the software.

On this page

You need to wait until your account is converted to a full student account. This happens a few hours after matriculation.

Using AppsAnywhere on your own computer

You can use AppsAnywhere on your own computer to make use of many of our apps you'd usually access via a student desktop machine.

  1. Visit the AppsAnywhere web page
  2. Log in with your short username

    Log in with your University username when using AppsAnywhere, not your email address.

      jbloggs
      j.bloggs@dundee.ac.uk / jbloggs@dundee.ac.uk

    1. Follow the instructions on screen to install the AppsAnywhere and CloudPaging software on your machine.

    Once installed, AppsAnywhere allows several types of software installation

    • Local installation, this app will install on your own machine like a normal app
    • Via CloudPaging, this means the app "streams" to your machine, a bit like Netflix streaming a video
    • Via External Website, for apps that run on the web

    You can see which type of installation is used when you move your mouse over the app panel.

    If AppsAnywhere did not work

    Some apps need to be run on our network to work correctly and cannot be installed, or streamed, to your own machine. If you need to use one of these apps, you can use one of our Remote Desktop Service Pools.

    There is one general pool available to all students and over 30 specialist teaching pools available.

    You will need

    If you currently receive text messages to log in

    To use this service you need your default Multi Factor Authentication method to be set as either

    • approve notifications via the Microsoft Authenticator app (recommended) or
    • phone (mobile or landline)

    Text/SMS messages will not work as a method of MFA authentication for the remote desktop service

    Visit the change or manage MFA setup guide to change your default. If you change your default method from text/SMS then this will become your default MFA authentication method for all logins. 

    Before you begin

    • Service is available between 09:00 and 23:30 each day. The computers will restart overnight for system maintenance.
    • Save your files to OneDrive, and make sure they finish syncing before you log off.
    • Remember to log off at the end of your session as the next user may kick you off the machine.

    Connect to the remote desktop service

    To connect to the general or a specific Remote Desktop pool

    1. Visit the AppsAnywhere web page
    2. Log in using your short username
    3. From the Categories menu, choose your School
    4. Hover over the Remote Desktop Pool that you want to connect to and click download
    5. You may need to Sign in and respond to the usual MFA prompt
    6. From the SharePoint window, click on the attachment to complete the download
    A screenshot of the sharepoint download folder containing the remote desktop file
    1. Double-click the file from your downloads folder
    2. If you get an unknown publisher prompt, just click Connect
    3. Log in using your full username and password

    If you have a username that doesn’t include your ID number (students) or end with a number (staff), make sure you enter it correctly.

     jbloggs@dundee.ac.uk
     j.bloggs@dundee.ac.uk

    1. Check your phone for the Multi-Factor Authentication request and tap approve
    2. You may get a prompt about an certificate, click Continue
    3. If you get a prompt that another user is already connected, you can disconnect them as they have forgotten to log off

    Once you are connected

    Once you've set up and connected to a machine it should be just like using a computer on campus.

    • Click OK at the legal notice and you'll be logged in
    • If you get a prompt about changing device click No

    Remember to log out when you have finished to avoid another user kicking you off the machine.

    Troubleshooting

    I’ve entered my details correctly, but it doesn’t seem to connect, or I get a message similar to the following screenshot

    An error message saying that the remote desktop service cannot connect

    This means you have not responded to the Multi Factor Authentication notification. Remember you cannot use text messages or the number generator with this service.

    Visit the change or manage MFA setup guide and set your default MFA action to either approve notifications via the Microsoft Authenticator app or receive a phone call then press the # (pound) key on your phone

    The remote screen is too big and doesn’t fit my monitor

    You can edit the display settings in your Remote Desktop Client, however you can only do this when you are not connected to a remote desktop.