Topics discussed at meeting on 4 June 2010

Investigations: looking into a complaint

  • what do you need to think about to prepare for seeing a complainer and person complained about
  • how do you get a clear picture of what's happened
  • what are the things you have to remember to say at the end

Hearings: a formal hearing of a complaint

  • what is essential for a fair hearing
  • how do you ensure each party has their say

Outcomes: deciding on the complaint

  • what do you take into account
  • how do you structure your decision
  • how do you inform on your decision