UNIVERSITY OF DUNDEE
COMPLAINTS SESSION: STUDENTS AND STAFF
COMMON ELEMENTS AND GENERAL GOOD PRACTICE GUIDANCE

Friday 4 June 2010 at 10.30am in Dalhousie 2F13

 

Attendees:

Christine Backler, Library & Learning Centre
Catriona Blake, Deputy Director of Finance
Betty Bott, School of Law
Gillian Boyd, Human Resources
Julie Christie, School of Education, Social Work & Community Education
Maggie Davidson, Human Resources
Jennifer Donachie, School of Nursing & Midwifery
Suzanne Egan, Human Resources
Anna Fiabane, Graduate School of Natural Resources Law, Policy & Management
Heather Henderson, School of Psychology
Neale Laker, Clerk to Court
Lesley McLellan, School of Medicine
Jason Norris, Registry
Linda O'Neill, School of Life Sciences
Richard Parsons, Director of Library & Learning Centre
Leonie Poor, Human Resouces
Mark Skeldon, Human Resouces
Arlene Stewart, School of Life Sciences
Pat Whatley, University Archivist
Margaret Wyllie, Residences Officer
David yule, Director of Campus Services

 

Facilitators

University

Fiona O'Donnell, University Legal Counsellor
Professor James Calderhead, Vice-Principal (Educational Development)
Ian Francis, Academic Secretary

External

Superintendent Roddy Ross, Tayside Police
Michelle Mullen, Head of Investigations, Institute of Chartered Accountants of Scotland
Stuart Robertson, Paull & Williamsons Solicitors
Rachel Pinny, Dundas & Wilson Solicitors

 

The topics to be discussed within three working groups are:

 

Investigations: looking into a complaint
  • what do you need to think about to prepare for seeing a complainer and person complained about
  • how do you get a clear picture of what's happened
  • what are the things you have to remember to say at the end
Hearings: a formal hearing of a complaint
  • what is essential for a fair hearing
  • how do you ensure each party has their say
  • how are witnesses dealt with
Outcomes: deciding on the complaint
  • what do you take into account
  • how do you structure your decision
  • how do you inform on your decision