Guidance on Appeals, Complaints and Discipline Procedures

Information on the University’s Complaints Handling Procedure (for Students, Prospective Students and Members of the Public), Student Appeals and Discipline can be found from the links in the table below. 

Complaints from staff members are dealt with by Human Resources under the University’s Grievance Procedure.

Complaint or Appeal?

A complaint is a specific concern about the provision of a programme of study or related academic service, including teaching and academic facilities.

An appeal is different, and is a request for a review of the decision of an academic body charged with making decisions on student progression, assessment and awards etc.


Appeals Information and guidance on undergraduate and postgraduate appeals and termination of studies
Complaints Information and guidance on complaints along with information on your right to refer a final decision to the Scottish Public Services Ombudsman
Discipline Information and guidance on discipline, including the Student Discipline Procedure and the Code of Practice on Academic Misconduct
Monitoring Statistics Statistical information on Appeals, Complaints and Discipline.
Support and Assistance for Students Information on who you can speak to within the University for advice.
  Advice and guidance about any aspect of appeals, complaints and discipline may be obtained from the VP Academia, DUSA (