Below is a list of edr Workplace Skills

• How to identify triggers early and seek assistance to resolve
• How to have good meetings and consultations
• Separate the problem from the person which includes:
  • Thinking issues rather than position
  • Standing back
  • Surfacing issues
  • Focussing long term
• Promoting 'positive' discussion
• Dealing with conflict which includes:
  • Formal structures
  • Alternatives to consider
  • Standing back emotionally
• Ten fictitious case studies
• Model Facilitated Discussions toolkit