Below is a list of edr Workplace Skills
- How to identify triggers early and seek assistance to resolve
- How to have good meetings and consultations
- Separate the problem from the person which includes:
- Thinking issues rather than position
- Standing back
- Surfacing issues
- Focussing long term
- Promoting 'positive' discussion
- Dealing with conflict which includes:
- Formal structures
- Alternatives to consider
- Standing back emotionally
- Ten fictitious case studies
- Model Facilitated Discussions toolkit