Collaborative project with Ninewells and students from the University of Dundee wins award

  • Published: 19 Dec 2018

The project demonstrates how design can make a difference to the local community…

Ninewells Emergency Department has won a prestigious award for a collaborative design project with students from the University of Dundee. The ED won a Royal College of Emergency Medicine Award for Best Patient Experience Project of the Year 2018, which sought to improve patients’ experience of the Emergency Department, and involved doctors and nurses at NHS Tayside, patients, medical students at the University of Dundee, and design students from Duncan of Jordanstone.

Vicki Tully, Teaching Lead for Patient Safety at NHS Tayside, explained how the project incorporated input from patients from the outset. “The students came to this work with a fresh pair of eyes, and spent time gathering feedback from patients about what could improve their waiting experience in the Emergency department."

“From this, they created wall art that explained the process that a patient could expect to follow and the different streams of work that exist in an Emergency Department. Infographics were also created to help patients find their way around the department. It’s great to see this work recognised by the Royal College of Emergency Medicine.”‌

Jacquelyn Malcolm, Academic Group Head of Communication Design at Duncan of Jordanstone, continued, “It was a very meaningful project, where medical students and design students worked collaboratively to bring both skill sets together to investigate what issues there were within the Emergency Department at Ninewells."

“As a result of speaking to patients and their families, they used design to help inform anyone using the Emergency Department facilities. This helps us understand the landscape where design can make a valuable difference to the community through meaningful solutions.”

It’s fantastic to see design work having such a positive effect on the community.

Well done to everyone involved in the project.

“As a result of speaking to patients and their families, the students used design to help inform anyone using the Emergency Department facilities. This helps us understand the landscape where design can make a valuable difference to the community through meaningful solutions.”

Jacquelyn Malcolm, Academic Group Head of Communication Design at Duncan of Jordanstone