The implementation of OneUniversity and the new ways of working will affect all University students and staff. Whether it’s requesting annual leave, submitting an expense claim, managing complex research grants, or general day-to-day duties, we will ensure that you have access to the support, knowledge, tools and training you need to do your job.
Our approach to training
Our training programme aims to recognise the different learning needs of our staff and provide tailored education and training to those who need it in a way that best suits your learning style. This will include:
- Learning workshops
- Self-service online learning
- Multi-media training materials
- Cascade from key users
What is a key user?
Our key users are local experts in Schools and Directorates who will provide you with help and support on the use of the OneUniversity solution. They have excellent knowledge of their area of work and an in-depth understanding of the new policies, processes and ways of working.
Key users will be responsible for providing front-line support to colleagues before, during and after implementation. They will participate in key-user training (KUT) and user-acceptance testing (UAT), activities that provide feedback to the Programme Technical Team. Our key user training will take place before any other training and before User Acceptance Testing.
What is an end user?
You and all University staff are end users. Due to the high numbers of staff likely to need training in the new ways of working, we will work with School and Directorate managers to meet your learning needs in a way that suits you. Training material will be hosted on Blackboard. You will also have access to our Knowledge Base for self-service queries.