Residences Update 17/07/2020


The booking form to collect belongings is now closed. If you have not yet returned to collect belongings, or arranged for them to be collected, we will be in touch with further information regarding next steps. 

If you wish to return and collect your belongings before the end of the month, then get in touch with the Sanctuary Students team to arrange collection. Please make sure you give a defined arrival and departure time (ideally only a couple of hours apart), and you must give them at least two working days notice to allow them to prepare for your arrival.  

As essential maintenance work begins across our accommodation from 20 July, it is important that you receive permission to re-enter the site. This is for your safety and the safety of contractors carrying out essential works.

When in your accommodation make sure you follow Scottish Government guidelines on physical distancing to ensure that you and others stay safe. 

As before you cannot stay overnight in your room, and you must arrive and depart the accommodation within the arranged time period.


If you have not yet returned your keys, please make sure you do this as soon as possible!

 

 

Residences Update 22/06/2020


The Scottish Government has announced that from 29 June 2020 relaxation of restrictions will allow students:

  • to return home to a permanent address, or,
  • to return to University accommodation to collect belongings. 

 

If you are returning home to a permanent address:

If you are leaving your room in Residences from 29 June 2020 please make sure that you follow the Check-Out guidance, clean your room and return your keys. Please send the Residences Office an email to confirm that you’ve left and returned your keys. Your contract will be ended at the earliest possible date.

 

If you are returning to collect belongings:

Do not travel to collect your belongings until you have booked a collection slot using our online form – details of this have been sent to your University and personal email if you told us that you had left belongings in your room. If you did not receive an email please contact us to let us know. We ask that you do not return until you have booked a collection slot. These will be available between 01 July and 19 July 2020.

You can book at least 3 days in advance and at most 11 days in advance. Booking slots are also limited to one booking per flat and a limited number per site. This is to help ensure physical distancing, and to allow Sanctuary Students to prepare for your arrival. 

You cannot stay in your accommodation overnight if you return to collect belonings. You must arrive and depart within the collection slot you have booked.

If you room is in The Hub, please contact the team there for further information.

It is important that you follow the guidance below when you come to collect your belongings. If you will need someone else to collect your belongings for you, there is further information below about what you must do, however it is important that they read and follow all guidance before they arrive on site. This is to help ensure physical distancing whilst your things are being collected.

If you can collect your belongings in person, you MUST:

  • Book a collection slot. During each slot the form will only allow one booking per flat and a limited number of bookings per site. This is vital to help make physical distancing easier, and to allow Sanctuary Students to prepare for your arrival. 
    Remember to take a note of the time and date you have booked – we are unable to send confirmation emails.
  • Check the details below to collect your keys (if you aren’t bringing them from home).
  • Follow Scottish Government advice – don’t come if you or your household have symptoms and follow physical distancing advice.
  • If you can’t make your slot please let Sanctuary Students know by email. You can always book another slot later.
  • Make sure you have your Student ID card or other photo ID with you.
  • Only bring essential family/friends with you.  We recommend you only have one other person to assist you in your flat. If anyone else needs to come, we ask that they do not enter your flat.
  • Bring a face covering. As long as everyone books their slots through our form it should be possible to maintain physical distancing. However, as you might meet other people in staircases or the entrance/exit to your block, we ask that you take extra care to keep yourself safe and protect others.
  • Bring the boxes/bags you’ll need. Unfortunately we aren’t able to supply additional boxes.
  • Follow check out procedures, and make sure you return your keys. There are letterboxes at each reception – make sure you put your keys in an envelope with your Flat and Room number on them (make sure to bring one with you!). You can download a copy of the Sanctuary Check Out Guidance 2020‌ for extra information before you visit.
  • Donate any unwanted items!
    If you have dried/tinned/frozen food you wish to donate to students in Residences/Dundee Foodbank, please leave them on the kitchen countertop/in the freezer and mark "FOR DONATION". 
    If you have any items you wish to donate to the Big Giveaway (crockery, kitchen appliances, or stationery etc.) take them to the nearest donation point (see below) or leave them in a box/bag in the kitchen clearly marked “BIG GIVEAWAY” if the donation point is shut. 
    If you cannot take your duvet please leave this on your bed with a note clearly making “FOR DONATION”. Please dispose of any unwanted pillows (as these can’t be donated) and donate any unwanted bedding to the textile recycling bin at your site.
  • If you have a library book to return please take it to external book drop at the Main Library.

 

 

If you are unable to collect your belongings in person or would like to nominate someone else to collect, we suggest:

  • You use a company to pack your belongings and either send them to you or store them until you return to Dundee. A number of companies offer these services, some examples are given below (their inclusion does NOT represent an endorsement):
    Saint Storage
    Flexistore
    Local Student Storage 
    Seven Seas Worldwide
    PackSend
  • You MUST book a collection slot, giving the name of the person/company who will collect your belongings.
  • You MUST also send an email to Sanctuary Students from your University of Dundee email account, to give your permission for a named person/company representative to enter your room/collect keys on your behalf. If you do not send an email giving your permission, Sanctuary Students will NOT allow any third party to collect your belongings on your behalf. This is to ensure the security of your belongings.
  • Whoever collects your belongings on your behalf must follow the guidance above when they come to collect. YOU MUST still book a collection slot.

 

Key collection details

Make sure that you have Photo ID with you!
At ALL sites, ring this number to let staff know when you have arrived: +44 (0)7776 298 696

Balfour Flats, and Belmont Flats & Tower: Heathfield Reception
Heathfield: Heathfield Reception
Seabraes: Seabraes Reception
West Park: West Park Villas Reception

 

Big Giveaway Donation points
These are open between 09:00 and 16:00 7 days a week.
Balfour Flats, and Belmont Flats & Tower: Bike Shed at entrance to Belmont Flats Courtyard (Behind Belmont Tower)
Heathfield: Refuse Area opposite stair 5 (Flats 32- 39)
Seabraes: Bike Shed opposite stair 4 (Flats 57 – 64)
West Park: Villas Laundry

 

Residences Update 18/06/2020

The Scottish Government has today announced that Phase 2 will be applied over the coming weeks. 

Whilst this has involved the loosening of some restrictions we still advise that you DO NOT travel to or from the University of Dundee

Please rest assured that if you have left belongings they will remain in you room, and we will contact you as soon as restrictions are lifted with more information about the steps we will take to ensure physical distancing. 


Further government advice and guidance can be found here.


If you are a resident who has symptoms, please book a test as soon as possible. If you have been contacted by a member of the Test and Protect team and advised to self-isolate please let us know.

 

Residences Update 28/05/2020

 

The Scottish Government has today announced that Phase 1 to ease the lockdown is now effective.
Whilst this has involved a loosening of some restrictions we still advise that you DO NOT travel to or from the University of Dundee. We will update this page as soon as advice changes to allow travel to collect belongings, and contact you with more information about the steps we will take to ensure social distancing.

 

Further government advice and guidance can be found here.

 

If you are a resident who has symptoms, please book a test as soon as possible. If you have been contacted by a member of the Test and Protect team and advised to self-isolate please let us know.

 

 

Residences Update 21/05/2020

 

 

Although advice regarding travel has changed in England, travel to collect belongings, or to return to a permanent home is NOT YET regarded as essential in Scotland.
The Scottish Government has announced that steps will be taken to ease the current lockdown measures from 28/05/2020, but it is not yet confirmed whether this will allow travel to collect belongings, or return to a permanent home address.  

We ask that you DO NOT travel to or from the University until you hear more information from us after that date.

This is for your safety and the safety of others.

 

Residences Update 16/04/2020

 

We have now shortened the bookings of those students who have given Notice to Quit and told us via our survey that they have left their accommodation. We have sent confirmation by email to your UoD and personal email. If you have been paying rent monthly you have been paying rent in arrears. Most students will have an outstanding balance to pay.

If you have queries about payments contact the Cash Office. If your accommodation was in The Hub, contact the CRM team.

 

If you have left your accommodation, but your booking has not yet been shortened, please email us to let us know.

 

If you have left belongings in your room these will be left securely until you are able to collect them. You DO NOT need to empty your room by 20/04/2020 – travel to University to collect belongings is not considered essential. We will be in touch with you to arrange collection once government advice concerning travel changes.

 

If you still have keys please try to return them as soon as you can (see the key return instructions below).

 

If you plan to leave your accommodation before the end of your contract, please let us know by email once you have left your room. 

If you have previously told us you plan to leave before 20/04/2020, but are now unable to, we understand that your plans may change unpredictably as they could depend on government advice/restrictions here in Scotland and across the world. We are happy to extend your contract if you need it. Alternatively, if advice changes and you decide to leave your accommodation, please let us know by email.

 

Further information can be found on Government webpages, and the University's Coronavirus webpage.

 

 

Residences Update 25/03/2020


All students in University allocated accommodation should complete this survey to confirm if they wish to remain in accommodation or terminate their lease. [Survey now closed to new responses]

Complete this survey even if you have already told the Residences Team by phone or email that you have left your accommodation. 
Please only complete this survey more than once if your decision or circumstances change.  

 

If you have chosen to move out and want to be released from your contract please see below:

  • If you still have your keys, please hold on to them and return them via post once you can or in person after the movement restrictions have been lifted. The return addresses are listed at the bottom of this page
    For security, the keys must be returned in a padded envelope and a note inside giving your name, ID number and hall address - we recommend you use recorded delivery.
     
  • If you have chosen to end your lease agreement, the notice period begins retrospectively from 23 March, which was identified as an appropriate date in recognition of University buildings being closed in line with government advice. This means your lease agreement will end on 20 April, if you have left your room by that time.

  • If you have already vacated your room and have left any personal belongings in your room, these will remain secure until you are able to collect them. Please note that the University reserves the right to pack your belongings and move them to an alternative secure location after your lease expires on 20 April. Details of this will be shared with you if this option is chosen.

  • The Scottish Government has advised that travelling home from Halls of Residences or to Halls of Residences to collect belongings is no longer considered essential travel
     
  • If you give notice, your lease will be cancelled with effect from 20 April and you will no longer be charged rent for the room.  If you have already made payment of your accommodation fees, an appropriate refund will be processed accordingly.  If you pay by direct debit, we will be in touch in due course to tell you how this will be impacted.  We appreciate your patience as we process these requests during this busy time.  Please do not contact us about this at this time but rest assured that we will process refunds in line with this decision as soon as we can.
     

If you are remaining in your accommodation:

University halls of residence continue to operate and many of you will be staying on in your accommodation. Please complete the survey to confirm that you wish to remain in your accommodation.

  • What if I change my mind and decide I want to leave?

Please ensure you are familiar with the government advice regarding whether travel is permitted - this includes both the United Kingdom and any country you may intent to travel to. If you change your mind about staying please complete the survey again to update us of your decision.  You will be able to terminate your contract with 4 weeks’ notice at any time.

 

Further information can be found on Government webpages, and the University's Coronavirus webpage

     

 

Key Return Instructions:

For security, the keys must be returned in a padded envelope and a note inside giving your name, ID number and hall address - we recommend you use recorded delivery.

Sanctuary Students
Heathfield Office
75 Old Hawkhill
Dundee
DD1 5EN

 

The Hub
17 Hawkhill
Dundee
DD1 5DL