This page will be updated as Government Regulations on what you can and cannot do in Residences change. Please make sure you read this information carefully. Breaching government regulations designed to keep everyone safe will be taken seriously under the Residences Discipline Procedure - this could result in fines of up to £250 or expulsion from Residences in extreme cases. See our Covid Code of Conduct for more information.
The information below was last updated 09/10/2020
What do I do if I have symptoms?
If your or any of your flatmates have symptoms the whole flat will need to self-isolate. DON’T wait for a test result before self-isolating!
Self-isolate and book a test if you have any symptoms of COVID-19 (a new continuous cough, high temperature, or loss of taste and/or smell). There is a walk-in test centre at Park Place car park on the University Campus if you do not have access to a car. We recommend you use the walk-in or drive-in test centres as test results are provided much quicker than using a test-at-home kit.
Remember to use the QR code on the back of your bedroom door and complete the University’s form to let us know that you are self-isolating. Don’t forget to let us know the result of your test when you get it.
Once we’ve been informed, we’ll be in touch with some more information for you and your flatmates. If you need help or support get in touch with the Residences Support Team email@example.com
How will we use the Laundry/throw rubbish away if we are self-isolating?
Once you’ve told us you’re self-isolating, we will send you and your flatmates information on how this will work.
How will we get food?
Once we know you’re self-isolating we’ll be in touch with more information. You can still get online deliveries to your flat and availability in Dundee for deliveries is still very good. There are a variety of supermarkets which offer these services. Make sure to mention that you are self-isolating when you order. This will make sure that delivery is contact free. There are a number of supermarkets in Dundee which can provide this service, including: Asda, Iceland, Morrisons, Sainsbury's, Tesco.
Is there anything I can do to prepare for self-isolating?
Whilst online delivery availability in Dundee remains good, and we do not wish to encourage irresponsible stockpiling, we would recommend ensuring that you have ample supply of staple foods and household essentials (e.g. tinned food, pasta etc.) to cut down on the number of deliveries your flat may need to accept whilst self-isolating. Having a spare set of clean bedding and some comfy clothes clean and ready is a good idea too.
If you need help or support get in touch with the Residences Support Team firstname.lastname@example.org
What restrictions apply to me and my flatmates?
You and your flatmates form a “Household” according to government regulations. Please see the Scottish government website for information on what this means for you.
Can I meet people from other flats?
You can ONLY do this outdoors, and there is a limit on the number of people in a group (max. 6) and how many households they can come from (max. 1 other). See Government Regulations for further information. Visiting another household indoors is one of the highest risk activities you can engage in and could endanger you and all your flatmates. Whilst there are exemptions for visiting partners/boyfriends/girlfriends, this exception does NOT apply in Residences where we ask that you have no visitors from other households.
Can I go home at weekends to visit family/work?
Visiting family is only permitted in limited circumstances. See this page for more information on exemptions.
What should I do if someone breaks the restrictions?
Contact the Security Team on +44(0)776298696. Please save this number to your phone so that you have it if you need it. If there is a very serious breach call the Police on 999. You can also report breaches of the COVID Code through the online reporting form. Breaching government regulations designed to keep everyone safe will be taken seriously under the Residences Discipline Procedure - this could result in fines of up to £250 or expulsion from Residences in extreme cases. See our Covid Code of Conduct for more information.
There’s an empty room in the flat, will someone new move in?
Some students have delayed their arrival due to changes to travel plans. If your room has someone allocated who will be arriving shortly, we will be in touch to let you know.
What if I’ve decided to leave the University?
If you’ve decided to withdraw from University or to go home permanently and study remotely, please contact the Residences Team to discuss your options.
FAQs for September 2020:
The information below was last updated 28/09/2020.
- Should I still come to Residences?
We have taken a number of additional measures to keep you safe whilst you are here in Residences. But we need you to keep to the government regulations. We also recommend you download the Protect Scotland App: You can download the app from the App Store https://apps.apple.com/gb/app/id1526637715 and Google Play https://play.google.com/store/apps/details?id=gov.scot.covidtracker
- Can I delay my arrival?
If you are considering delaying your arrival please change your response on the Campus Arrival Form available on eVision and let the Residences Team know (email@example.com). Check with your School about studying online – some Schools will offer this for Semester 1, or even the first couple of weeks. If you will be studying Semester 1 online please apply for Semester 2 accommodation through the Online Residences Service. If you are delaying your arrival by a couple of weeks please let us know by email (firstname.lastname@example.org). Your contract will still start on 26 September and you will be charged from that date.
- Can I cancel my accommodation?
Before your arrival please let us know ASAP by emailing email@example.com. If you have already paid the Advanced Rental Payment this can be returned or held on your account if you plan to come in Semester 2. Unfortunately, we are currently unable to cancel contracts after your arrival.
- Once I’ve moved in what restrictions apply to me?
Once you arrive in Residences you will form a Household with your flatmates. Please see the Scottish Government website for information on what this means for you.
- Can I go home at weekends to visit family/work?
Currently this is not permitted by government regulations. As you have formed a new household with your flatmates you can’t go back to your family’s household to visit.
- Can I meet people from other flats?
You can ONLY do this outdoors, and there is a limit on the number of people in a group (max. 6) and how many households they can come from (max. 1 other). See Government Regulations for further information. Whilst there are exemptions for visitng partners/boyfriends/girlfriends, this exception does NOT apply in Residences where we ask that you have no visitors from other households.
This weekend (25, 26, 27 September) we ask that you DO NOT go to bars or restaurants to socialise.
- What should I do if someone breaks the restrictions?
You can contact the Security Team on +44(0)776298696. Please save this number to your phone so that you have it if you need it. If there is a very serious breach call the Police on 999.
- Will there be anyone self-isolating in my flat?
There may be. Remember though, that self-isolation is only a precaution for international travellers. We give everyone a “Hello” sheet where they can let you know when their isolation period will end, how to get in contact with them, and times they’d like to use the kitchen by themselves.
- How will you support me in Residences?
The Residences Support Team is here if you have any concerns about your welfare or the safety of others. You can get in touch by emailing firstname.lastname@example.org this is monitored Monday-Friday 9 am to 5 pm. Out of hours there is 24-hour Security, and this will be increased within the Residences as students continue to arrive. You can contact the Security Team on +44(0)776298696. Please save this number to your phone so that you have it if you need it.
- How will I get a test if I have symptoms?
Whilst there is a drive-though test centre in Dundee (you can book an appointment for this online, but will need a car), from Tomorrow 29/09/2020, there will be a walk-in centre for students in Halls of Residences located at Dudhope Castle. The walk-in centre will be open 10:00 to 17:00 and you don't need to book. Make sure to take the email we have sent to you about this and your Sanctuary Students keyring with you. When you visit make sure you wear a face mask and maintain two metre social distance.
- How will we use laundry facilities if we are self-isolating?
Please download the Circuit Laundry app. This will let you know if you there is a spare machine for you to use. We ask that you make sure you’re the only person in the laundry – wear a mask unless exempt - and use the cleaning products to wipe down surfaces before and after you use them.
- Will we still be able to get food delivered?
Currently online delivery availability is good in Dundee. Try not to leave deliveries to the last minute and make sure you have a good stock of essentials.
Downloaded the Protect Scotland App? Please help do your bit and download the app to help Test and Protect do their job. https://protect.scot/ If you are notified by the app - use the details provided to call Test and Protect to check more about the nature of your contact and make sure you only self-isolate if you need to.