We encourage our students to have a fun experience while at University, and wish them to be able to do so safely and responsibly.

The Student Support Advisor and her team of Student Support Assistants are here to help ensure the best possible student residential community experience.

Student welfare and wellbeing is very important to us and students are encouraged to meet with the Student Support Advisor or Student Support Assistants in confidence to discuss any issues, worries or concerns they may have, whether relating to their studies, wellbeing, welfare, living environment, or anything else at all.

Your Student Support Assistant will visit your flat around once a month to answer any questions the flatmates may have, to help with any problems and to keep everyone in the flat up to date with events and activities on campus and around the city.

Tips for living in Residences

  • Be aware of the University discipline rules and the terms of your contract.
  • Get to know ALL your flatmates - they are going to be your 'family' for a long time.
  • Have a flat meeting as early as possible and agree on some ground rules - cleaning the flat, use of communal areas, dealing with noise, overnight guests etc.
  • Respect your fellow residents and look out for each other.
  • Living with others can be challenging, so be prepared to negotiate and compromise.
  • Let your accommodation reception know you about your party at least 48 hours in advance. We ask that you limit to 15 guests and end the party before 1am
  • Get involved in your residence's social activities – it is up to you to make things happen.
  • Consider insuring your belongings in addition to the general insurance which covers you as a resident in University residences.
  • If you are experiencing difficulties or are worried about a fellow resident, we are here to help.
  • Get to know the staff (Sanctuary and Residences offices) who are looking after your accommodation, and learn how to contact them if needed.
  • Your accommodation reception can help you with day to day general enquires.

Dealing with conflict

If you are having difficulties with flatmates, you could try to resolve the conflict on your own by speaking to them first. You don't have to do this before you contact us, but it might make things easier for you and your flatmates.

Who do I contact once I'm here?

Maintenance

  • management
  • cleaning
  • repair works
  • safety and security

Sanctuary Students
Heathfield, 75 Old Hawkhill
Dundee DD1 5EN

Monday to Friday 09:00 - 17:00
  +44 (0)1382 383111
enquiries-dundee
@sanctuary-students.com

Contracts

  • extending the term of the contract
  • transfer requests
  • rent payment

University Residences Service
Enquiry Centre
Campus Green
Dundee DD1 4HN

Monday to Friday 09:00 - 17:00 (Wednesday 10:00 - 17:00)
  +44 (0)1382 384040
residences
@dundee.ac.uk

Welfare

  • help
  • support
  • advice

Student Support Adviser
Enquiry Centre
Campus Green
Dundee DD1 4HN

Monday to Friday 09:00 - 17:00
  +44 (0)1382 385534
p.michie
@dundee.ac.uk

Out of hours

If there is a serious problem (i.e. a serious leak or dangerous electrical fault) or you have lost your keys outside office hours then call the out of office number 0776 298 696.

Security

Overnight there is security provided by Sanctuary Students for all University Halls of Residence. There is a 24-hour telephone helpline, so if you should encounter a problem late at night a member of the Security Team will be happy to attend and help.

Need more help?

Student Support Advisor
p.michie@dundee.ac.uk
  +44 (0)1382 384040