User Support

If you need support or guidance with Pure or Discovery, please check the Using Pure guides, FAQs and Known Issues. If you need further support, or have an enquiry that is not currently addressed, please contact the Pure Helpdesk.

• Using Pure
• Pure FAQs
• Known Issues - currently listed on Home page.  We plan to move known issues to a Blog/Twitter in the future.

The Service Desk is the single point of contact in ICS and is also being used to handle user support for Pure and Discovery issues. The Pure Helpdesk can be accessed in several ways:

• Complete the online enquiry form
• Phone the Service Desk on ext 01382 3(88000)
• Visit the Service Desk in the Main Library  (Service Desk opening hours)

Contact the Pure administrators: Ann Brown and Mr Kiran Oza