- Using email distribution lists
- Connect using Outlook 2013 on Windows 7
- Connect using Outlook 2011 on Mac OS
- Connect using a mobile device
We would like you to get the most you can when using GroupWise. Below are some useful guides and FAQs to help you achieve this. If you have any questions or suggestions for improving this page please let us know by using our short feedback form.
What is the difference between Webmail and GroupWise Client?
To permanently increase the font size of messages access to the Display properties is needed.
(Note: this does change the size of the header, but doesn't always do this first time.)Back to Top
It is not possible to switch off this option.Back to Top
This is only available for messages which arrive via the Internet. Messages sent and delivered within the GroupWise system do not use headers so you should just examine the properties of the message.
Mime means Multipurpose Internet Mail Extensions and refers to an official Internet standard that specifies how messages must be formatted so that they can be exchanged between different email systems.
822 refers to RFC 822 which defines how email messages are transferred between systems including specifying the format of the headers.
From the Tools menu click on Options
These are links (shortcuts) to objects in the GroupWise database. If the original object is removed or becomes otherwise absent, the shortcut no longer works. Clicking on a .gwi should start GroupWise. If you open an attached document with an application it is saved to 'documents and settings/username/local settings/temp/gwviewer'. This directory is cleared when you log out. You should 'Save as' to a suitable directory.
From the Tools menu choose Address Books. GroupWise provides you with several address books:
The Novell GroupWise Address Book contains the names and email addresses of all the staff, students and resources who have GroupWise mailboxes.
To send a message to anyone within the GroupWise system just begin to type the name of the recipient. When Groupwise finds an address for the name it will automatically complete the address for you.
When GroupWise finds a duplicate name it will display a window with several addresses and allow you to choose the correct address.Back to Top
When you send an email to someone their address is automatically added to your Frequent Contacts list. To view your contact list choose Address book from the Tools menu and highlight Frequent contacts.
If you mistype an email address GroupWise will still enter the address in your Frequent Contacts list. When you next try to send an email to this address, the incorrect address will auto-complete. If you do find this occurring, open your frequent contacts list and delete the incorrect address.Back to Top
To add contacts to your named address books:
These can be created and shared with all the users within one department. These can include Groups that allow all the users with whom the address book is shared to email the groups, for example Postgrads can be a group that contains all the postgraduate students within a department and would all staff to email all the members of the group using one address.
You can add Groups to your named address books. This gives the advantage that you can type the Contact Group name and the message will be sent to all the recipients within the group. To create a Group:
You can't share a Contact Group directly, however you can create an address book that can be shared, and place the Contact Group within this address book. To share an Address Book:
Unfortunately you cannot restore the address book that you have deleted, but you can at least prevent this from happening in the future.
Next time when you try to delete an address book be careful at the confirmation window. The window gives you all the personal address books and you MUST select the book that you want to delete BEFORE you hit the confirmation button.Back to Top
This is working as designed. When you send a message to a Frequent contact GroupWise auto-completes who you are sending the email to and uses the address in the 'Frequent Contacts' address book before it would use the address from another address book. GroupWise is working efficiently by using the first matching address it finds. The changes to the distribution list have been saved to another address book, one which is not searched because GroupWise uses the first matching address that it finds, which is in 'Frequent Contacts'.
There are three possible solutions to this problem:
The standard GroupWise archive directory is: C:\Novell\GroupWise\Archive
You can burn this directory to a cd in order to backup your GroupWise archive, but the tricky part is restoring and reading it. To do so:
There is a page about Third Party Tools which includes guidance about removing attachments. The tool creates a text copy and deletes the original so that the GroupWise tracking marks the message as deleted.
To use the automatically managed SITS module code as a distribution list type the name of the module code (eg.BM40002) in the CC or BC field. Alternativley search the GroupWise Global Address book for the code address. If you are unable to find the module code, please log a call with ICS Service Desk and we will set it up.
Please note - creating a distribution list from the NDS has now been discontinued due to a lack of requests.
It is helpful to personalise the subject line of an email.
If your mailbox is very large you may find that it is slow when performing basic functions such as checking your emails. Most people sort out their MailBox into catergories by setting up folders to file away received emails so that they can be found, and searched through, more easily.
One folder rarely set up effectively is the 'Sent Items' folder which fills up very quickly with many messages you have sent. Just like your received mail we recommend that you set up folders in your GroupWise sent items so that you can effectively retain tracking information and to generally speed up opening your sent items.
Staff and postgraduate students are allocated 300 MB of space.
Undergraduate students are allocated 20 MB of space.
When you reach 80% of your available quota a warning message will appear on your screen. When you reach 100% of your quota limit you will be unable to send messages, create appointments and tasks. The Mailbox Storage Size Information window is displayed and you will be prompted to delete messages. Note - mail will still be delivered to your mailbox, none will be lost.
You can then sort folder contents by size and easily find the largest messages. These can be removed using GWStrip, a third party tool that makes a copy of email text and DELETES THE ORIGINAL email with its attachment.Back to Top
When you look at the Mailbox Storage Size Information window in caching mode, the reported size of you mailbox is that which it is taking up on your laptop. This will differ from that on the server due to Windows using a different type of compression for storage. The amount of available space reported will also differ - this will be the amount of space available on your laptop.
If you have followed all the advice given above, but still find you quickly run out of disc space, you can request more by completing our online form.
The following points must be taken into consideration when sending mass mailings:
If you are the owner ie the one who created it, when you delete a Shared Folder you are presented with the option to delete just the items in that folder or to delete the folder and its contents. The items will go to the trash so the owner can recover them. However, when they are undeleted from the trash they end up at the root of the Cabinet folder and are no longer shared.
All the members you were sharing that folder with will get a message announcing the fact that you deleted it and they will not be able rescue the contents.
If you are not the owner you can delete it from your own cabinet without deleting the entire folder and its contents.
To ensure that your out-of-office replies are not delivered to spammers: -
The mail will be filtered to your Junk Mail folder where it will be automatically deleted after 14 days
We have looked at some Third Party Tools to help users get more out of GroupWise. As these tools have not been created by Novell for use with GroupWise they have not been officially tested by Novell to work with GroupWise. ICS, therefore, cannot take any responsibility if these tools cause any problems with your PC or Mac. We carried out some testing with PCs and we are pleased to advise that they were not adversely affected.
Times Higher Education, Student Experience Survey 2013