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Service Desk can help you with IT-related incidents, service requests and queries.

Online Enquiry Form

If you do not have a username or password, you can request support using this form. Otherwise we recommend you use Help4U, our self-service portal.

You can also email us at


Use the form below for frequent enquiry types.

* Compulsory

Are You

About You

About Your Enquiry

Your alternative email address will be used with a problem logging in or with a request to reset your password.

Please give a brief summary or title.

If your enquiry relates to:

Please give a brief summary or title.
Please use 'Report a fault or problem' for any service disruptions.
Please use 'Report a fault or problem' for any service disruptions.
Summary examples: 'Wireless network enquiry' or 'ICS website feedback'.
Summary examples: 'Wireless network enquiry' or 'ICS website feedback'.
Please give a brief summary or title.

Telephony more info. Need more info?

Visitor Accounts more information. Need more info?

A generic email address is used where it would not be appropriate to use a personal email address.

  • It allows staff in departments that provide centralised services e.g. HR or printing services
  • It allows multiple users to monitor and reply to e-mail sent to an e-mail address e.g. help desk
  • It provides students with a single contact to different school departments, such as academic departments, library services, or financial aid.
  • It can be used in configuration of a database to send email automatically.

In most instances an Office 365 shared mailbox is appropriate. This allows a group of users to view and send e-mail from a common mailbox and to share a common calendar, so they can schedule and view vacation time or work shifts.

If you are unsure if you require IMAP/SMTP settings please consult Service Desk.

Note: If you are a student you must have authorisation from a senior member of staff within your school.

A distribution list of colleagues or peers allows you to contact groups of users easily.

You can create many Distribution Lists yourself, click here for more info.

PC name - Need more info?

You can reset your password using our password management portal.
Need more info?

Staff must be granted access rights to a shared mailbox in order to view and send mail.

Room Mailboxes are special resource mailboxes that are used to reserve physical locations, such as conference rooms, auditoriums, and training labs. After an administrator creates room mailboxes, users can easily reserve rooms by including room mailboxes in meeting requests.

Equipment mailboxes are assigned to resources that don't have a specific location, such as portable computers, audio-visual equipment, or vehicles.

Complete this form to send arrange for an email message to be sent to:

  • all staff
  • all students
  • a group defined by College, School, Support Service, year group or student type

If you have more than one standard University account and the one you prefer to retain as your main account is due to expire you can request a transfer of accounts.

One account per visitor.
Maximum period of one month.
This will help us confirm your identity.

Add another owner

Add another owner

The owner of this mailbox is responsible for logging this request with UoD-IT

Add another owner

On Campus - include details /location

Uploading files: Please use email attachments to upload any files (screenshots, etc) to this call. In your acknowledgement email, use the 'By email' link under 'Update your call'.

Data Protection Statement
In completing this form you consent to any information you provide being held and processed by the University of Dundee for the purpose of administering your request. Your information will be held in manual and electronic systems. It will not be passed to any third party.


Please enter the characters you see in this picture:


This helps prevent automated form submissions. If you are not sure what the characters are, make your best guess. You will have another try in the next screen.

Need assistance with this form?

Help4U self-service

Login to self-service

Use self-service to log calls and check on their progress.

You can also search our growing Knowledge Base for the answer to many common IT queries.


If you are trying to access our Self-Service portal off-campus, you will need to use the Virtual Private Networking (VPN) Service.

Remote IT Support

When dealing with some calls our staff can provide a better diagnosis or support if they can see your screen.

When prompted, click here to share your screen with IT support staff.


How to contact Service Desk

Urgent Enquiries
  • Call Service Desk - 01382 388000

Current Status

Resolved – Issues with Staff ...

Some users have reported issues of slow logins with regard to the Staff Managed Desktop. We are pleased to inform you that this is ...

26 February 2015

Issues with Printing

Some users are experiencing issues printing. Our teams are working on the issue just now and we will update you just as soon as th ...

26 February 2015

Resolved – Issues accessing ...

This issue has now been resolved. Please contact the Service Desk if you are still experiencing any difficulties with this servi ...

18 February 2015

Resolved – Issues with Help4 ...

This issue has now been resolved. Please contact the Service Desk and quote reference No: 124306 if you are still experiencing any ...

15 February 2015

Planned Maintenance

Planned Maintenance: Restart o ...

On Monday 23 February 2015 (originally scheduled for Friday 20th), our technical team will be restarting the live PURE server due ...

19 February 2015

Planned Maintenance: McAfee Da ...

On Friday 20 February 2015 (postponed from Thursday 19), our technical team will be upgrading the McAfee Datacentre firewall softw ...

18 February 2015