UoD WiFi - Frequently Asked Questions

General questions

What is the UoD WiFi?
Who can access this service?
What equipment do I need?
What information do I need?
Does changing my password affect my connection to the UoD WiFi Network Service?
Where can I access this service?
What services can I access?
What services can I not access?
Where can I get further help?
What is EduRoam?
How do I use EduRoam?
Can I connect to UoD WiFi with a Windows 8 laptop or other device?

Sharing laptops

Are my login credentials stored on my laptop?
I am planning to allow another user to use my laptop. Is there anything I need to know?

Equipment/technical questions

Where can I update my laptop with critical updates?
Where can I obtain anti-virus software for my laptop?
Can I borrow a suitable wireless card?

General Questions

What is UoD WiFi?

The UoD WiFi Network Service provides users with a wireless connection to the University network using a suitably specified and configured laptop. The service is designed to provide mobility and flexibility in the support of learning and teaching. However, it does not bring all the benefits and speed of connecting to the network via a wired connection.

Who can access Uod WiFi?

Students
Staff
Individuals with the following types of account:
- Associate User account
- Visitor account

What equipment do I need?

A laptop running:

Windows XP Pro or Home Edition (with Service Pack 2), Windows Vista or Mac OS X in English and fully updated with critical updates.
Fully updated anti-virus software.
Wireless card / device compliant with IEEE 802.11b/g.

What information do I need?

You must read, understand and comply with the University's Regulations and Policies for the use of computers, email and the network.
Have your standard University of Dundee username and password (your credentials).

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Does changing my password affect my connection to the UoD WiFi?

Yes. You will need to clear out your old credentials (University of Dundee username and password) as most laptops automatically store them (Windows XP Only). See the steps below for details on how to clear your credentials.

Where can I access Uod WiFi?

List of Wireless Zones

Look out for the Wireless Zone signs like this:

What services can I access?

What services can I not access?

Your Pay2Print account to print off any documents or materials.
Software applications delivered in ICS IT Suites (unless you already have them on your laptop).
Other restricted services stated in the Network Connection Policy (PDF, 57Kb)

Where can I get further help?

Please contact the ICS Service Desk for further information and advice.

What is EduRoam?

The eduroam service is available to visitors from an organisation that is part of the international eduroam federation. Users should consult their home organisation for credentials and support. For more information, refer to this eduroam information page.

How do I use EduRoam?

A map of UK locations where you can use eduroam (JRS) is available on the JANET Roaming Service map page.

Users need to have been connected to Eduroam at Dundee before attempting to connect while visiting other Universities.
You will need a supplicant that can authenticate you using EAP-PEAP or EAP-TTLS with an inner method of MS-CHAP-v2. This is built in to Windows XP and Apple OS X. For further information about configuring the supplicant refer to the UoD_WiFi connection instructions.
Use your UoD username with @dundee.ac.uk appended as your username for eduroam (JRS), eg jdoe@dundee.ac.uk
Use your standard UoD password as your password.
If you find that the organisation you are visiting uses an depreciated form of eduroam where you have to type your username and password into a web page, you may find that you can not login. This is because this form of authentication is generally insecure and so we can not authenticate you. Ask the organisation if they have an eduroam system that uses “802.1x”, which will work.

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Can I connect to UoD WiFi with a Windows 8 laptop or other device?

We do not currently support wireless connectivity using Windows 8 devices. There may be issues with connecting to UoD WiFi.

We are planning to upgrade the wireless infrastructure to support Windows 8 in December 2012 when there will be less impact to teaching.

Sharing Laptops

Are my login credentials stored on my laptop? (Windows XP Only)

Your login credentials (ie your standard University of Dundee username & password) are stored in your laptop, and are used every time your laptop connects, after you first successfully log on to the UoD WiFi Network Service. Because of this you will be logged in automatically every time you connect to the UoD WiFi Network Service and you are ultimately responsible for abiding by the University's computing regulations and policies.

I am planning to allow another user to use my laptop. Is there anything I need to know?

If you allow another user to use your laptop you are required to clear your credentials every time, both before and after anyone else uses it.

To do this:

Follow Step 3 of the connection steps for Windows XP > Select UoD_WiFi and select Remove - the next user will have to repeat all the steps to reconnect to the wireless network.
You can use the UoD_WiFi credentials clearance tool to clear the current University of Dundee username and password stored on a laptop.

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Equipment/Technical Questions

Where can I update my laptop with critical updates?

Where can I obtain anti-virus software for my laptop?

University Policy requires that a suitable anti-virus product is used and regularly updated on all computers (Windows, Macintosh and other operating systems) connected to the University of Dundee network.

Anti-virus software is available for download to all University of Dundee staff and matriculated students free of charge. Futher help and advice is also on ICS' Virus Protection webpages including useful information about recent threats and hoaxes.

Note: You should only have one anti-virus software running per laptop. Any old AV software must be removed through the Add/Remove programs in the Control Panel