ICS Service Desk Support
Use our Online Enquiry Form to contact us for help with staff or student IT-related incidents, service requests and queries.About your Incident or Service Request
Use our Online Enquiry Form to contact us for help with staff or student IT-related incidents, service requests and queries.
- When you use the Enquiry Form we need your @dundee email to help us log your incident or service request. While we deal with your incident we'll keep you updated by email. (See example.)
- See the steps below for what happens next with your incident or service request.
What happens next?
Your reference number
- You will receive an email response from do-not-reply@dundee.ac.uk with a reference number in order to help track progress.
Update your incident or request
- Use the links provided on the most recent notification to provide additional information in relation to that particular incident.
We will be in touch:
- When an analyst takes ownership of your call
- If we need information from you
- When we believe we have reached a resolution
If you need us to take further action, please select the "Re-open Incident" link within the resolution notification.
Log a new call
- To log a new enquiry or separate fault, use our Online Enquiry Form
Contact the Service Desk
- Quote the reference number if appropriate
- Phone +44 (0)1382 388000
How to contact ICS Service Desk
The ICS Service Desk is here to help you with any problems or questions you may have when using or trying to access any of the services we provide. If there is an issue or fault with a service or resource you are using or if you just have a question about using a service please let us know.
The Service Desk is the single point of contact in ICS and can be accessed in several ways. You can...
- Visit the Service Desk in the Main Library or Tower Basement. (Service Desk opening hours)
- Send your query using the Online Enquiry Form
- Phone the Service Desk on 01382 3(88000).
Service Request Centre
See all our online forms in our Service Request Centre
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