Support

The Student Residences Network (RESNET) has been configured to allow for quick and effective connection.

For the small percentage who cannot connect immediately, we recommend that you look in our Problem Solving section and followed the instructions for connecting to the network. Check whether the fault is with the network socket or a configuration issue and if you still can't connect, you can use the test network socket at our ICS Service Desk in the Main Library (First Floor) to check connection.

We cannot guarantee that all computers and laptops will work on our system.

How to contact ICS Service Desk

The ICS Service Desk is here to help you with any problems or questions you may have when using or trying to access any of the services we provide. If there is an issue or fault with a service or resource you are using or if you just have a question about using a service please let us know.

The Service Desk is the single point of contact in ICS and can be accessed in several ways. You can...

Visit the Service Desk in the Main Library or Tower Basement. (Service Desk opening hours)
Send your query using the Online Enquiry Form
Phone the Service Desk on 01382 3(88000).