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Telephony Service Charges

This page details the charges for telephony services that can be requested from ICS. These charges are effective from 1 August 2006 and were approved by the Network Improvement Programme Board. An explanatory document details the rationale and proposal for Telephony service charges (.rtf, 207Kb) in more detail.

Please note that as new telephony services or features become available these pages will be updated and notifications sent out to departments.

If you can't find what you are looking for please contact the ICS Service Desk.

Service requests, their cost and method of charging

Item Cost Method of charging Comments
Current telephone handsets on the City Campus £1 per handset per month Charged via the call logger and will show on your telephone bill. This includes the standard handset issued during Netcomms migration and is irrespective of the number of extensions per handset.
New telephone handset on the city campus £1 per handset per month Charged via the call logger and will show on your telephone bill. The standard handset comes 'free'.
Voicemail £35 Charged via the call logger and will show on your telephone bill. One-off charge.
Non standard IP telephones Price available from the ICS Service Desk. Departmental purchase order. Standard phones are:
  • Cisco 7940 for offices
  • Cisco 7912 for labs and lecture theatres.
Soft phones This service will be released later. These will be charged at cost.
Wireless phones This service will be released later. These will be charged at cost.

Charges will be reviewed on an annual basis and published for the following year by 1 March to assist with departmental budget planning and will also apply to new builds and refurbishments.

In most cases only one network outlet (network wall socket) is used to connect both an IP telephone and a computer to the network. Requests can also be made to connect an individual IP telephone or computer to the network. If you require a new network outlet for your phone, please see the Network Services charging pages.

How do I request a new service?

Please use the forms linked above or contact the ICS Service Desk with your queries and requests.

Other useful links

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