Mobile Service FAQs

How do I get one?

To place an order for a Mobile Phone Contract please complete the order form (rtf - 446KB) which should be printed, signed by the budget holder and either faxed or sent through internal mail to ICS-Reception. Alternatively the form can be e-mailed attached as a Word Document to the Service Desk at ics-servicedesk@dundee.ac.uk. Please do not follow up a Word attachment with the original by mail as this may lead to duplication of the order.

Please Note: the order may be delayed if required fields are not completed fully including valid account codes and authorised signature.

Important Information

ICS supplies mobile phones from Orange on Public Sector Tariffs. There are two choices of Tariff but we generally recommend Public Sector Tariff 1b as this includes handset insurance. Your department is entering into a contractual obligation on the tariff you choose and no upgrades are available within the life of the contract (currently two years).

See Device Price List for options. We can also supply Blackberry devices - see the Blackberry web page for further details.

How much does it cost?

Below are three options. Please choose the option that relates to your enquiry:

How do I view my call charges?

Once you have been registered with Orange you will be sent login details for the Orange website. You will receive an email directly from Orange each month telling you when your new bill is ready to view. When you login to Orange you will be able to view your monthly bills.
If you have queries with any charges please contact ICS Service Desk who will arrange for the dispute to be raised with Orange.

What should I do if I lose my mobile?

If you lose your Mobile please notify ICS promptly. The device can be disabled and your data wiped clean remotely.

To notify ICS:

Within working hours: Contact the ICS Service Desk on (01382 3)88000 if your Mobile is lost or stolen.
Outwith working hours: Call 07973100158 to have the number barred and then contact the ICS Service Desk on 01382 388000 the next working day.

Note:
In addition, you must report the loss to the police within 24 hours to obtain a crime reference number. Without this the insurance will be invalid and you may be liable for the replacement cost of the phone.

How long does the contract warranty last?

The contract warranty on any mobile phone purchased through ICS is three years. However, it is the users' responsibilty to be aware of when the phone contract expires and the phone is no longer under warranty

Will my mobile work abroad?

When travelling abroad, it is advisable to add a data roaming bundle to help reduce the cost of calls. Before you leave, please email ics-servicedesk@dundee.ac.uk giving your mobile number and dates of travel. It is advisable to make your request a few days before travel to ensure the bundle has been successfully attached. Data bundle options and related costs can be found in the Orange Price List.