Blackberry Service

A Blackberry (external site) provides a wireless email and data solution combined with built-in phone functionality in a single, integrated device.

It provides mobile professionals with wireless connectivity to email, enterprise data, Internet, phone and organizer. It is a quad-band handheld, which features nationwide coverage, Bluetooth® technology and ample memory.

 Any option from the Orange Tariffs Price Listis supported by ICS. The current model recommended by ICS is the 9780.

Using a Blackberry enables you to do the following using one device:

1. Make and receive phone calls.
2. Keep records of your contacts.
3. Compose e-mail using the querty keyboard.
4. Automatically receive email using 'push' technology (external site).
5. View attachments in the file types .doc, .xls, .ppt, .jpeg.
6. Send, receive and store SMS and email messages.
7. Manage your calendar and synchronise it with your dMail mailbox.
8. Use notepad to make quick notes.
9. Browse the internet and store bookmarks.

If you can answer yes to the following questions, you could increase your productivity with a Blackberry:

1. Do you receive time-sensitive email, or more than 15 email messages per day?
2. How much time do you spend away from your desk? Are you, or is your job, dependent on email?
3. Do you need flexible ways to stay in touch with colleagues and friends?
4. Would you benefit from having access to your email and the web while on the go?
5. Would it generally support you while conducting your everyday University business?

Below are three options. Please choose the option that relates to your enquiry:

• Orange Tariffs Price List
• EE Devices List
• Accessories Price List

• If you have a University Blackberry, you don't need to do anything to set it up, it will have been configured to connect to the Blackberry Enterrprise Server by ICS before it was sent out to you.
• If you have a personal Blackberry you can take out a  mobile contract  through ICS and have your University email delivered to your Blackberry.
• You can also set up an account on your Blackberry to download email only.  To do this create a new email account on your Blackberry and connect to using your standard University username and password.

If you are travelling abroad or outside Europe you will need to arrange for a Roaming Bundle to be set up. This will cost £18 per month for email and other data. The full monthly charge of £18 will be charged even if you will only be abroad for part of the month. Calls and SMS are extra and costs vary from country to country. Full international call costs can be found at the Orange (external site) web page.

From July 1st 2012, Orange reduced the costs of roaming in line with EU regulations concerning price caps.

• EU regulatory roaming changes - Orange June 2012

If your Blackberry does not connect automatically select a network from the list under Options - Mobile Network. Keep a lookout in airports for advertisements about available networks.

Check what networks are available in the country you are travelling to.

You can purchase a Blackberry from Information & Communication Services (ICS) by completing the Blackberry order form

You can take out a mobile contract through ICS and have your University email delivered to your Blackberry. If you wish to take out a new mobile contract through ICS please contact the ICS Service Desk supplying an account number for the cost of the mobile and for the billing costs. Bills are charged quarterly and a monthly email breakdown is sent to an email address you specify.

If you have a contract with another mobile network and wish to port your number to Orange, you need to obtain a PAC code from your current supplier before contacting us.

If you lose your Blackberry:

Step1: Contact the police. You must report the loss to the police within 24 hours to obtain a crime reference number. Without this action the insurance will be invalid, you will lose your claim for warranty and you may also be liable for the replacement cost of the phone.

Step 2: Call Orange on 07973100158 to have the mobile number barred; the device can be disabled and your data wiped clean remotely. You will be asked for the cime reference number.

Step 3: Notify ICS promptly:

By phone: Contact ICS Service Desk on (01382 3)88000. You will be asked for the crime reference number.

Online: Use our online enquiry form or Help4U self-service portal

If your Blackberry develops a fault, first contact ICS Reception (phone: 01382 3)84140) to confirm your warranty is still valid.

If your Blackberry is still under warranty, contact Orange (phone: 07973100158). They will ask you to complete a series of tests to determine the problem.

If Orange decides to replace your handset they will give you a reference number.

Contact ICS Reception with this number and arrange a suitable time for the next day delivery service.

Before you return your Blackberry you must backup all data and remove your memory card, if you have one.

Deliver your Blackberry to ICS Reception before the arranged collection date. Please note, if your phone has not been delivered to ICS Reception before the agreed time, then the exchange will not be made and you will be charged £13 for the service

When the exchange takes place, only the front of the handset is exchanged. The SIM, Battery and the back of the handset is removed so it is important that you follow step 5 above.

When your new Blackberry is delivered, ICS Reception will have it reconfigured and contact you to arrange collection.

The features of portability, connectivity, data access and storage that make mobile computing devices such as Blackberries useful also make them a security risk to the University. Features of Blackberries that cause a risk to the University include their small size (they can be easily lost, stolen, or misplaced); passwords are not required by default; and their ease of synchronisation. For these reasons it is important that you protect your password with a strong password of eight characters or more.

Your Blackberry directly accesses your dMail mailbox, allowing email to be sent and received. For your protection, a security policy will be applied to your Blackberry. This will make locking and password protection of the device mandatory. This will prevent misuse of your dMail mailbox.

Our guide, Backing up your Blackberry to BES for Office 365, will take you through the steps.

University emails sent externally from @dundee.ac.uk email accounts must comply with "Charities References in Documents (Scotland) 2007" regulations. Blackberry users should add the correct reference by following these steps:

1. Open the email application on your Blackberry.
2. Open the menu and choose Options.
3. Click on Email settings.
4. Next to Use Auto Signature click change to Yes.
5. Add the line "The University of Dundee is a registered Scottish charity, No: SC015096" to the new signature or to your existing Blackberry signature.
6. Save this signature, it will be automatically added to all email messages sent from your Blackberry.

The short answer is 'yes' but there are some significant limitations which should be considered before you make the decision to purchase a device you want to use for work.

Blackberries can be purchased on one of two different types of contract: BIS (Blackberry Internet Service) or BES (Blackberry Enterprise Server).

The majority of personal Blackberries are purchased with a BIS contract.

When you purchase a Blackberry through ICS it is supplied with a BES contract and a Client Access License for our Blackberry Enterprise Server. It is possible to privately purchase a BES contract and license but this is considerably more expensive.

A BIS contract will allow you to synchronise your email with the University's dMail system by utilising our IMAP servers. You will NOT be able to synchronise your calendar or your address books wirelessly using this method. You can do this via USB cable connected to a PC running dMail if you have the rights to install the Blackberry Desktop Software supplied with your device.

It is recommended that you purchase a Blackberry through ICS if you require it for work purposes. Blackberries purchased this way are connected to our Blackberry Enterprise Server which allows for wireless synchronisation of calendar items and address books in addition to email. Being connected to the BES also enables ICS to manage and implement security measures on your device and to remotely wipe and lock the device should it be lost or stolen.