IT Accounts for Staff FAQs

Your account is essentially a username and password which allows access to services on the computer network including:

• Access to applications, shared information, printing facilities and other resources depending on your department.
• A home directory for storing your files on the network.
• The University's email system with an @dundee.ac.uk address.
• Access to webmail and files on your home directory over the internet.
• Access to the My Dundee the Virtual Learning Environment https://my.dundee.ac.uk/.
• Access to the University's wireless network.

Your departmental IT support staff will provide your username and password when you start work at the University.

The Password Mangement Portal is an online facility for staff and students, particularly distance learners and those off campus, to change their University of Dundee password required for many key University IT systems.

For more information see our Password Management Service Portal Service  information and Password Management Portal FAQs

You login to PCs in Teaching Rooms and IT Suites with your usual username and passwords.

If you experience any issues logging in you should contact your departmental IT support staff.

New staff accounts are created on the start date stated in their contract.

Account names (and their associated email addresses) are generally formed by combining the users initials and surname. However these names and addresses must be unique, so when a name is already in use an extra letter (starting with z and moving down through the alphabet) is inserted between the initials and surname.

For example if John Smith works at University and has the account JSmith (email address J.Smith@dundee.ac.uk), then a James Smith joins then they will get the login name JZSmith (email address j.z.smith@dundee.ac.uk).

No. An account is generated for each staff code, and even when a member of staff works for more than one department they still usually have only one staff code. The location of the account is controlled by the primary department registered with HR.

Inform HR that your surname has changed by completing the Change of Personal Details form.

Service Desk will contact you within a week of HR changing their records with details of your new account name and email address, and a time for the rename of your account to take place. You can arrange a different time if this isn't suitable.

Email sent to your old address will be delivered to your new address for about a year after your account is renamed.

Yes. Normally when a member of staff changes department HR update the existing record for the member of staff with the new department.

You will receive an automatic email from ICS Service Desk with a time for your account to be moved. You can arrange a different time if this isn't suitable.

Yes. Once you know the details of your new staff account log a Service Request using the online form. Select 'Login: IT Account Transfer'.

You will receive an automatic email from ICS Service Desk confirming the date and time for the transfer.

Yes, because of the different requirements for staff and students you will have separate accounts.

Inform HR of this preference by completing the Change of Personal Details form.

Service Desk will contact you within a week of HR changing their records with details of your new account name and email address, and a time for the rename of your account to take place. You can arrange a different time if this isn't suitable.

The person responsible for the files should contact their departmental IT support staff who should be able grant access.

If shared access to departmental files is required the person responsible for the files should contact your departmental IT support staff to arrange appropriate access.