Change Management
The main goal of Change Management is for all changes that need to be made to IT infrastructure and services to be performed and implemented correctly by ensuring standard procedures are followed. ICS has adopted the ITIL model, as implemented by LANDesk Service Desk, as best practice for this process.
Please use the LANDesk system for submitting, monitoring and managing Normal Changes according to the policy documents and guidance. The high level process diagram notes the various roles required. They are defined in the policy and guidance documents.
- Change Management Policy
- Change Management Guidelines
- Change Management Process
- Change Categorisation Tool
The membership of these roles are:
- The Change Approvals Group (CAG) meets at least once a week on a Friday morning and is comprised of:
- Chair – Ian Angles
- Service Desk Change Manager – Ewan Munro
- Along with relevant service leaders required to approve changes.
- The Change Advisory Board meets as required and is convened by the Chair of CAG.
Please contact the Chair of CAG with any questions.
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